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Help Desk Analyst Jobs in Utah

Help Desk Analyst Jobs
By Trillion Technology Solutions, Inc At Washington, DC, United States
- Provide complete support, monitoring, and execution of IT asset management, including both hardware and software.
- 2-6 years of experience providing help desk support
- Experience with ServiceNow preferred
- Resolve all common incidents and requests using a combination of prior technical knowledge among team members via mentoring and cross-training.
- Provide desk-side visits by Tier I staff to end users if remote assistance is not effectively possible
- Create, manage, disable, and remove user accounts according to client's user Account Lifecycle Policy
Information Technology Analyst I - Help Desk (E-1258)
By CH2M HILL BWXT West Valley, LLC At , West Valley, 14171, Ny
Provide advanced project management support for special, unique, or emerging information management requirements.
Knowledge and experience with MS Windows Active Directory (AD) administration and Windows operating system patching.
Perform system management (rights/permissions, backup/recovery, etc.).
Contributes to team effort by accomplishing results in other IT areas including Windows administration, Cyber Security, Device Management and Networks.
Experience analyzing and diagnosing technology issues to provide solutions.
Interpersonal skills to excel in customer support interactions, both deskside and telephone.
Help Desk Analyst Jobs
By Apex Systems At Washington, United States
· Problem management and knowledge base tools: 1 year.
Required Knowledge, Skills and Abilities:
· Ability to deliver customer service to users with various levels of computer knowledge.
· Ability to work with users of various levels of computer knowledge.
· Strong technical aptitude and troubleshooting skills.
Wed-Sat, 7pm - 6am PST

Are you looking for an exciting opportunity to use your technical skills to help customers? We are looking for a Help Desk Analyst to join our team and provide excellent customer service. You will be responsible for troubleshooting technical issues, providing technical support, and resolving customer inquiries. If you are a motivated individual with a passion for technology, this could be the perfect job for you!

A Help Desk Analyst is a customer service professional who provides technical assistance to customers and employees. They are responsible for troubleshooting hardware and software issues, providing technical support, and helping customers with their inquiries.

What is Help Desk Analyst Skills Required?

• Excellent customer service skills
• Knowledge of computer hardware and software
• Ability to troubleshoot technical issues
• Knowledge of network systems
• Ability to work independently and as part of a team
• Excellent communication and problem-solving skills

What is Help Desk Analyst Qualifications?

• Bachelor’s degree in Computer Science, Information Technology, or related field
• Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Professional
• Experience in customer service or technical support

What is Help Desk Analyst Knowledge?

• Knowledge of computer hardware and software
• Knowledge of network systems
• Knowledge of customer service principles and practices

What is Help Desk Analyst Experience?

• Previous experience in customer service or technical support
• Experience troubleshooting hardware and software issues

What is Help Desk Analyst Responsibilities?

• Provide technical assistance to customers and employees
• Troubleshoot hardware and software issues
• Provide technical support to customers
• Respond to customer inquiries
• Assist customers with their inquiries
• Maintain customer records
• Update customer information