Programmer Analyst (Kronos Support Help Desk)

Location: Johns Hopkins Health System, Baltimore, MD 21201
Category: Information Technology
Schedule: Day Shift
Req#621207 Programmer Analyst (Kronos Support Help Desk)
50% On-Site/50% Remote
8:30-5 (Monday-Friday)
Johns Hpokins @ Keswick
3910 Keswick Road
Baltimore, MD 21211
General Position Summary: Participate in the creation, implementation, maintenance, performance, production support and documentation of various departmental and enterprise-wide- application systems. This includes but is not limited to the installation, modification, and testing of new and/or upgraded applications (packages or home grown), operating systems, file structures, hardware, communication devices, and productivity tools. Apply analysis techniques and procedures to gather and then translate business requirements into functional/technical specifications and designs. Using functional specifications and designs, produce all or part of the deliverables. Maintain databases and application system code.
Job Scope/Complexity: Typically understands project life cycle and has responsibility for sections of life cycle. Under guidance, responsible for full life-cycle of small and/or parts of a large project. Once priorities are set, perform tasks independently with regular process updates. Examples can easily be found in existing code, methods or online. Typically concepts used are simple and standard.
Job Responsibilities: The responsibilities listed below are typical examples of the work performed by this position. Not all duties assigned to this position are included, nor is it expected that everyone in this position will be assigned every job responsibility.
IMPLEMENTATION AND MAINTENANCE
10. Implement changes by adhering to the change management policies and procedures for any given project to communicate to all parties the nature, significance, and risk factors of the solution.
11. Monitor changes and resolve problems by responding to problems as they occur, by reviewing all processing and output of the newly implemented solution, and by proactively ensuring the solution works successfully in order to satisfy the customer requirements and to provide a smooth transition to the new solution.
12. Provide support by triaging and resolving issues to ensure prompt, effective service.

• Testing and Documentation
• Analysis and Requiremts Gathering
• Design and Development

Education: Bachelor's degree required. Additional experience may be substituted for education.
Required Experience: One year of related work experience with computer systems and applications.
Preferred Job Qualifications: Knowledge in the assigned application as well as the platform on which it runs.
Knowledge, Skills, & Abilities (KSA's):
1. Must possess all requisite knowledge, skills, and abilities as posted in the supplemental section.
2. Must demonstrate critical thinking and analytical reasoning skills.
3. Ability to work on multiple priorities effectively.
4. Ability to prioritize conflicting demands.
5. Ability to execute assigned project tasks within established schedule.
6. Ability to work collaboratively in a team environment.
7. Ability to communicate effectively in the service of users and colleagues.
8. Writes and speaks clearly and concisely.
9. Possesses sound documentation skills.
10. Ability to maintain confidentiality.
11. Must demonstrate exemplary customer service skills