Register
Recruit Create CV
Unfortunately, this job posting is expired.
Don't worry, we can still help! Below, please find related information to help you with your job search.
Related keywords
Some similar recruitments
Help Desk Administrator - Linga (Remote)
Recruited by PNC 7 months ago Address Naples, FL, United States
Help Desk Associate Jobs
Recruited by Alo Yoga 8 months ago Address , Beverly Hills, Ca $55,000 - $65,000 a year
Help Desk Analyst Ii
Recruited by Amtec Inc. 9 months ago Address Charlotte, NC, United States
Tier 1 Service Desk Jobs
Recruited by Kolter Solutions 11 months ago Address Orlando, FL, United States
Information Technology Help Desk Support
Recruited by Griffin Global Systems, Inc. 11 months ago Address Boca Raton, FL, United States
Entry Level Help Desk Assistant
Recruited by DEELS Properties 11 months ago Address , Canoga Park, Ca From $17 an hour
It Help Desk Tier 1
Recruited by Now Hiring Heroes 11 months ago Address Jacksonville, FL, United States
Entry Level Help Desk Technician (2 Week Contract - Starting May 22Nd)
Recruited by Finchloom 11 months ago Address Tampa, FL, United States
Help Desk Analyst - Remote
Recruited by Connection 1 year ago Address , Tallahassee, 32301, Fl
Help Desk Support Analyst
Recruited by PF1 Professional Services, Inc. 1 year ago Address Clearwater, FL, United States
Disclosure Desk Analyst Jobs
Recruited by NVR, Inc 1 year ago Address , Charlotte, Nc
Help Desk/Tech Support
Recruited by Retirement Clearinghouse 1 year ago Address Charlotte, NC, United States
Dedicated Client Support Analyst (L1)
Recruited by Klik Holdings 1 year ago Address Miami, FL, United States

Help Desk Analyst Jobs

Company

OrthoCarolina
Address , Charlotte, Nc
Employment type FULL_TIME
Salary
Expires 2023-07-12
Posted at 11 months ago
Job Description
At OrthoCarolina, our team is our greatest asset and the foundation of our success; we share a common passion for making lives better. We are a diverse group of individuals, accountable to each other through the backbone of our beliefs: trust, honesty and mutual respect; ensuring our voice is heard. Our positive environment supports individual growth and a sense of belonging. Our employees work together to uphold the standards of excellence and promote and environment of teamwork throughout the organization.
If these attributes align with the job culture you are seeking - then OrthoCarolina might be the right fit for you!
We have an opportunity with OrthoCarolina for a Help Desk Analyst to work with our Information Technology Team.
This position is on-site, but has the ability for possible remote work. Extended/flexible work hours may be required to align to business activities and/or clinic support needs.
The Help Desk Analyst provides day to day support services provided by the Technology Services team. The overarching goal is to ensure the support line and ticketing system requests are handled in an efficient and quick manner. This includes actively resolving end user support desk requests, established SLOs, and drive continued support function improvement.
Duties can include:
  • Where required, administers and resolves issues with associated end-user workstation networking software products.
  • Collaborates with Technology Services team to ensure efficient operation of the company’s desktop computing environment.
  • Monitor Service Desk for tickets in the queue and assign tickets to technicians as needed
  • Provides escalation support for members of the team.
  • Performs onsite analysis, diagnosis, and resolution of desktop problems for end users, and recommend implement corrective solutions, including offsite repair for remote users as needed.
  • As necessary, provide answers to customer caller inquiries regarding status updates and services, field escalations
  • Assign users and computers to proper groups in Active Directory
  • Fields incoming support desk requests from end users via online tracking software, telephone and e-mail in a friendly and courteous manner.
A career at OrthoCarolina will provide you with opportunities for career advancement, dedicated peer support, and continuing education. Our company is committed to providing our employees with the utmost positive work environment. Benefits offered include:
  • Profit sharing plan
  • Health Savings Account
  • Health, Dental, and Vision insurance
  • Short/Long term disability insurance
  • Competitive salary package
  • Tuition Reimbursement
  • 401(k) retirement plan
  • Life insurance
OrthoCarolina is one of the nation’s leading independent academic orthopedics practices serving North Carolina and the Southeast since 1922. OrthoCarolina provides compassionate and comprehensive musculoskeletal care including operative and non-operative care, diagnostic imaging and rehabilitative therapy. Widely known for musculoskeletal research and training, OrthoCarolina physicians have specialized expertise in foot and ankle, hip and knee, shoulder and elbow, spine, sports medicine, hand, pediatric orthopedics, and physical medicine and rehabilitation. We commit to improving the lives of all we serve, by providing premier patient care and compassionate, personalized service. Over 300 OrthoCarolina providers see more than one million patient visits throughout western North Carolina each year.
Education/Experience:
  • Provide exemplary customer service to Clients via phone and email
  • Associates or Bachelor’s degree in the field of computer science/ Years of applicable experience may be considered in exchanged for a college degree.
  • Technical knowledge of corporate desktop solutions.
  • Certifications in networking and peripheral setup a plus
  • Hands-on hardware trouble-shooting experience.
  • 1-3 years equivalent work experience
  • Desktop Hardware and Software certifications a plus
Employee Type
Regular
Qualifications
Skills
Education
Certifications
Language
Work Experience