Register
Recruit Create CV

Customer Support Manager Jobs

Senior Manager Customer Support
By EV Group At Tempe, AZ, United States
Qualifications / Education / Skills and Experience:
Manages the day-to-day operations of the customer support team to include escalation resolution, and employee development planning.
Manages Key Performance Indicators and with domestic customers.
Preferred experience in the semiconductor/electronic industry.
Experience to support High Volume Manufacturing customers including managing a 24x7 support environment.
Working knowledge of concepts, purpose and use of EVG equipment or similar equipment.
Customer Support Manager - Hcm Application
By Workday At Atlanta, GA, United States
3+ years of experience in a customer services role (consulting, services, support, account management)
4+ years’ experience leading a Technical Support Team, Customer Support Team, or a Functional Systems Team
Strong problem solving, priority setting, facilitation, multi-tasking, and analytical skills
Prior experience with HCM or other enterprise software applications
2+ years leading a technical team, software engineering team, or a functional systems team
Ability to generate a sense of urgency and rally appropriate resources
Sr Project Manager - Customer Support
By Paycor At , Remote $74,380 - $126,984 a year
5 years prior project management experience with multiple project implementations; Project Management certification strongly preferred.
Strong organizational, attention to detail, and time management skills.
Create and maintain project plans through the lifecycle of the project. Identify and manage dependencies, tasks, issues, owners, and risks.
Utilize stakeholders and business analysts to gather and capture requirements for project delivery.
Four-year degree in Business Administration, MIS, or equivalent experience.
Excellent oral and written communication skills.
Territory Customer Support Manager
By John Deere At , Saratoga Springs
Develop channel partner's service management/profitability capabilities
Bachelor's Degree in Education, Business, Management, Engineering, Technology, Agricultural Sciences, Marketing or related discipline
2 or more years of experience with regular customer contact, knowledge of dealer/distribution network processes and broad product knowledge
2 or more years customer support and/or marketing and sales experience with customer interaction regarding products, parts, and/or service
Microsoft Office Tools knowledge (Outlook, Excel, PowerPoint, Word, SharePoint)
2 or more years practical experience with John Deere machinery and equipment
T2 Customer Support Manager
By Branch At Minneapolis, MN, United States
5 years of experience in customer support, with a minimum of 2 years in a leadership or management role.
Strong leadership and team management skills, with a demonstrated ability to motivate and inspire a team to achieve exceptional results.
Proven experience in handling and resolving complex technical issues effectively, preferably within a tech industry.
Excellent communication skills, both written and verbal, with the ability to convey technical information to non-technical stakeholders.
Exceptional problem-solving abilities and a passion for finding innovative solutions to customer challenges.
Remote-first work culture (domestic USA)
Manager, Customer Support Jobs
By Sana Benefits At , Remote $80,000 - $95,000 a year
Assist with ticket triaging, staffing assignments, and other workforce management tasks.
Based in Austin, TX or experienced in remote work.
Some knowledge of healthcare and/or insurance benefits preferred.
Bachelor’s degree with 3 years of related experience in social work, patient advocacy, or health coaching preferred.
Perform quality assessments on support interactions, and directly provide feedback to team members.
Ensure that team and individual goals are met, including inbound support metrics and KPI’s.
Customer Support Manager Jobs
By Neighbor At Lehi, UT, United States
Manage relationships with vendors and BPO partners
Identify product changes that will improve user experience, and work cross-functionally to drive organizational impact
3+ years in a Support leadership role, including hiring experience
2+ years of experience in a start-up environment or fast growing company
Experience communicating directly with customers to assess needs and solve issues
Excellent verbal and written communication skills
Customer Support Operations Manager
By VUEMED At United States
Supply chain and/or inventory management experience
Works closely with the implementation, content management, and dev ops teams on tracking and resolving customer support issues
Minimum 3 years work experience
Excellent verbal and written communication skills
Technology implementation and support experience
·Annual salary range of $65,000-$80,000 to start, depending on experience and track record.
Event Customer Support Manager
By Clarion Events Inc. - North America At United States
The skills and experience you’ll need:
Excellent communication skills that captivate and engage.
Onboard and train new customers on all aspects of the event experience.
Expertly manage any account escalations with tact and efficiency.
2 years’ experience required in the Event/Exhibitor Services or related industry.
Experience working with, and managing, stakeholders and customer
Customer Support Manager Jobs
By GRIND Management At Raleigh, NC, United States
Work with the customer service manager to ensure proper customer service is being delivered.
Knowledge about our products to better assist our customers.
High school diploma, general education degree or equivalent
Knowledge of customer service principles and practices
Knowledge of relevant computer applications
knowledge of customer service principles and practices
Customer Support Manager, I/Dd
By Sandata Technologies At New York City Metropolitan Area, United States
• Prior experience using customer relationship management software.
• 2 years prior management experience
• Effectively communicate with peers and all levels of management.
• Ensure security of personal health information (PHI) and report any violations or observations to management.
Tuition reimbursement & paid certification programs
Catalog of training courses for skills development
Manager Of Customer Support
By GoodTime.io At Austin, TX, United States
5+ years in support or support related lead or management role at a similar B2B SaaS organization
Proven track record (5+ years in team AND support vendor management) to build a cohesive team and lead people effectively
Experience with debugging/maintaining integrations such as Zoom, Gcal, O365, various ATSs, CCSs, etc.
Strong communication skills, including the ability to influence clients and internal team members
Benefits including flexible work hours, competitive salaries, paid time off, medical, dental, & vision insurance, and much more
Work alongside teams remotely from anywhere in the US
(Us) Manager, Customer Support - Clinical
By PointClickCare At United States
Proven business experience in a Customer Support environment with experience in Management or Leadership role in a SaaS/tech organization
Identifies, develops, and communicates change management and process improvement to ensure team member’s understanding and adherence
Strong knowledge in skilled or assisted living healthcare industry
Experience with Knowledge-Centered Support (KCS) / Knowledge Base use
Manages a Customer Support team consisting of Solutions Analysts and Sr. Solutions Analysts with the mindset of Customer Satisfaction
Ability to manage in a fast-paced environment
Sr. Manager, Customer Support
By SoundThinking (formerly ShotSpotter) At United States
Strong management skills and proven experience
Minimum of 5 years people and process management experience in a Customer Service or Support environment.
Minimum of a bachelor’s degree in technical, business or management fields or equivalent qualifying experience and training.
Act as an effective manager in optimizing and improving the team’s processes, workflows and functions and help with their professional growth.
Prior experience in Public Safety strongly desirable.
Strong analytical, reporting and presentation skills.
Customer Support Manager Jobs
By Black Diamond Management Inc. At Taylorsville, UT, United States
Work with the customer service manager to ensure proper customer service is being delivered.
Knowledge about our products to better assist our customers.
High school diploma, general education degree or equivalent
Knowledge of customer service principles and practices
Knowledge of relevant computer applications
knowledge of customer service principles and practices
Customer Support Manager I
By Tessian At Greater Boston, United States
Develop our service offering for our customers
3+ years experience in a technical support role, ideally supporting a B2B SaaS technology
Is passionate about creating amazing experiences for customers
Customer Support Manager I at Tessian
Support our global customers solve challenges with the Tessian platform
Work closely with our Sales teams to shape the solution for prospective customers
Customer Support Account Manager
By AMERICAN EAGLE OUTFITTERS INC. At Devens, MA, United States
Good working knowledge of Google sheets (formulation and pivot table capabilities)
3-5 years of relevant work experience required
Basic knowledge of Microsoft Office, Slack, HubSpot and Google Suite
Strong problem-solving and troubleshooting skills
Ability to handle tight deadlines and scheduling requirements
Actual starting pay is determined by various factors, including but not limited to relevant experience and location.
Customer Support Manager Jobs
By Champion Passive Income Solutions At United States
Experience in leadership, change management, and conflict management
1+ Year of Management level of CS
Defining key Customer Service SOP’s and manage training plans for new hires.
Support CS teams and display exemplary product and company knowledge.
Exceptional written and verbal communication skills.
Develop and hold accountable the Customer Service team to meet or exceed defined service level targets.
Senior Operations Manager, Customer Support
By Cruise At Scottsdale, AZ, United States
Pre-tax Commuter Benefit Plan for non-remote employees
5+ years of experience leading a customer-facing team at a start-up or rapid growth company
Demonstrable experience taking ambiguous, complex processes and creating simple, adaptable, and broadly adopted standards which drive quality and consistency
Previous experience in high-tech or transportation industry
Our benefits are here to support the whole you:
Healthy meals and snacks provided for non-remote employees
Customer Support Operations Manager
By Level Home Inc. At Las Vegas, NV, United States
Working knowledge of Salesforce Service Cloud, workforce management software, and ticketing tools.
Provide support in areas such as training, quality assurance, workforce management, and reporting.
Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.
Oversee and manage the daily operations of the Support Center by monitoring, managing, and reporting on established KPIs and OKRs.
Collaborate with the Head of Support to manage and oversee the budget and headcount tracking for Support Center Operations.
Define, implement, and manage required organizational-wide operational initiatives or programs.

Are you looking for a job that will let you use your customer service skills to make a difference? We are looking for a Customer Support Manager to join our team and help us provide the best customer experience possible. You will be responsible for managing customer inquiries, resolving customer issues, and ensuring customer satisfaction. If you have a passion for customer service and a drive to make a positive impact, this is the job for you!

Customer Support Manager Job Skills:

• Excellent customer service skills
• Ability to handle customer complaints and inquiries
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Ability to multitask and prioritize tasks
• Knowledge of customer service software, databases, and tools
• Knowledge of relevant products and services
• Ability to analyze customer feedback and develop solutions
• Ability to stay organized and meet deadlines

What is Customer Support Manager Job Qualifications?

• Bachelor’s degree in a related field
• Previous experience in customer service or a related field
• Knowledge of customer service principles and practices
• Knowledge of relevant products and services
• Ability to use customer service software, databases, and tools
• Excellent problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team

What is Customer Support Manager Job Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of relevant products and services
• Knowledge of customer service software, databases, and tools
• Knowledge of customer service best practices
• Knowledge of customer service policies and procedures
• Knowledge of customer service standards and regulations

What is Customer Support Manager Job Experience?

• Previous experience in customer service