Event Customer Support Manager

The Opportunity:

Welcome to Clarion's Digital Marketing Division, the dynamic home of two industry-leading brands: Traffic & Conversion Summit and Affiliate Summit.

• Traffic & Conversion Summit: Get ready for the ultimate digital marketing extravaganza! As the largest independent conference in North America, we boast an incredible lineup of speakers, including the likes of Richard Branson and Arnold Schwarzenegger.
• Affiliate Summit: Join the global epicenter of affiliate marketing! We host the world's largest affiliate marketing events, drawing thousands of top advertisers, agencies, networks, and affiliates from across the globe.

The Candidate:

Are you a motivated go-getter with a passion for client success? We are on the lookout for a client-facing superstar who has already made a significant impact in the B2B event industry. Your mission will be to forge unbreakable bonds with our customers, ensuring they achieve their objectives as sponsors and exhibitors at our mind-blowing in-person and virtual events.

Who You Are:

• A team player with a knack for coordinating multiple projects seamlessly.
• Excellent communication skills that captivate and engage.
• Master of building and nurturing client relationships to deliver exceptional results.
• An organized and proactive professional, always one step ahead.

Key Responsibilities Pre-Show:

• Spearhead the development and launch of a cutting-edge Sponsor/Exhibitor portal.
• Craft personalized, sustainable solutions aligned with client objectives.
• Conduct regular check-ins to ensure exhibitor and sponsor satisfaction.
• Be the voice of the customer, influencing core operations, marketing, and sales.
• Expertly manage any account escalations with tact and efficiency.
• Onboard and train new customers on all aspects of the event experience.
• Monitor and update the floorplan to perfection on a daily basis.
• Build and maintain strong client relationships, surpassing sponsor and exhibitor expectations.

Key Responsibilities Post-Show:

• Gather valuable feedback and conduct post-event debrief sessions with customers.
• Collaborate with the team to enhance customer retention and engagement strategies.
• Document success stories and testimonials to showcase our excellence.

Key Responsibilities Onsite:

• Delight customers and uphold contract fulfillment onsite.
• Conduct check-ins to ensure customer satisfaction throughout the event.
• Welcome and guide customers, ensuring their needs are met.
• Collaborate with the Operations team to overcome any challenges.
• Be the main point of contact, providing stellar support during events.

Upselling and Renewals:

• Cultivate long-term customer satisfaction and encourage future event participation.
• Unearth upselling and cross-selling opportunities for event-related products and services.
• Collaborate with the sales team for smooth contract renewals, putting customers first.

Ready to embark on an exhilarating journey? Join us in shaping the future of digital marketing events! Apply now and let's create unforgettable experiences together!

[Apply Now] - Your Future Awaits!

The skills and experience you’ll need:

• 2 years’ experience required in the Event/Exhibitor Services or related industry.
• Interest in digital marketing
• Proven track record of working in a customer-facing role (incl. sales and operations
• Experience working with, and managing, stakeholders and customer

What’s in it for me?

• Generous PTO & Company-paid Holidays: this includes a day off for your birthday every year, and in 2023 our employees will receive 3 days at Thanksgiving AND the entire week of July 4th AND the entire last week of the year off.
• Basic life, long term disability & short-term disability are covered at 100%.
• 401(k) Plan with employer match.
• A full benefits package, including medical, dental, vision, voluntary life insurance, HSA (plus employer contrition), and FSA.
• 100% remote position
• Opportunity to travel across the country to attend our shows and meet people from a multitude of different industries.
• Competitive Base Salary Commensurate with Experience

Who is Clarion?

Clarion Events North America, which is the US division of Clarion Events UK, and backed by The Blackstone Group has become one of the fastest growing event companies in the United States, with aggressive growth through both acquisition and launch. We excel in managing and producing trade and consumer events across the United States in 12 diverse sectors such as pop culture (anime), energy, technology, and fire and rescue.

What’s it like working here?

We strive to provide a culture of transparency, support, and collaboration through clear communication of ideas, processes, and goals. From the top down, we promote:

• Failing forward faster – try new things, fail & learn, repeat!
• Leading by example and taking full responsibility for ideas, actions and problem solving
• Ensuring our employees have all the necessary tools to effectively perform their job
• Constantly identifying training needs to grow and develop our employees
• Work life balance – we are flexible with you to allow you to be at your best on the job

Equal Employment

Clarion Events provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, veteran status, disability, or genetics. In addition to federal law requirements, Clarion Events complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has offices. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation, and training.