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Customer Support Manager Jobs in Iowa

Sr Project Manager - Customer Support
By Paycor At , Remote $74,380 - $126,984 a year
5 years prior project management experience with multiple project implementations; Project Management certification strongly preferred.
Strong organizational, attention to detail, and time management skills.
Create and maintain project plans through the lifecycle of the project. Identify and manage dependencies, tasks, issues, owners, and risks.
Utilize stakeholders and business analysts to gather and capture requirements for project delivery.
Four-year degree in Business Administration, MIS, or equivalent experience.
Excellent oral and written communication skills.
Manager, Customer Support Jobs
By Sana Benefits At , Remote $80,000 - $95,000 a year
Assist with ticket triaging, staffing assignments, and other workforce management tasks.
Based in Austin, TX or experienced in remote work.
Some knowledge of healthcare and/or insurance benefits preferred.
Bachelor’s degree with 3 years of related experience in social work, patient advocacy, or health coaching preferred.
Perform quality assessments on support interactions, and directly provide feedback to team members.
Ensure that team and individual goals are met, including inbound support metrics and KPI’s.
Manager Of Customer Support
By Turvo Inc At , Remote $95,000 - $140,000 a year
Manage the Customer Support Center and Support team to ensure accurate, efficient, and timely management of customer inquiries, requirements, and complaints;
5+ years of experience managing and growing remote & global teams;
Conduct regular quality assurance reviews to ensure performance is meeting customer experience and quality targets;
Effectively plan and manage team meetings;
10+ years of technical support experience, including experience with SaaS products;
Experienced and proficient in Zendesk;

Are you looking for a job that will let you use your customer service skills to make a difference? We are looking for a Customer Support Manager to join our team and help us provide the best customer experience possible. You will be responsible for managing customer inquiries, resolving customer issues, and ensuring customer satisfaction. If you have a passion for customer service and a drive to make a positive impact, this is the job for you!

Customer Support Manager Job Skills:

• Excellent customer service skills
• Ability to handle customer complaints and inquiries
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Ability to multitask and prioritize tasks
• Knowledge of customer service software, databases, and tools
• Knowledge of relevant products and services
• Ability to analyze customer feedback and develop solutions
• Ability to stay organized and meet deadlines

What is Customer Support Manager Job Qualifications?

• Bachelor’s degree in a related field
• Previous experience in customer service or a related field
• Knowledge of customer service principles and practices
• Knowledge of relevant products and services
• Ability to use customer service software, databases, and tools
• Excellent problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team

What is Customer Support Manager Job Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of relevant products and services
• Knowledge of customer service software, databases, and tools
• Knowledge of customer service best practices
• Knowledge of customer service policies and procedures
• Knowledge of customer service standards and regulations

What is Customer Support Manager Job Experience?

• Previous experience in customer service