Customer Support Manager Jobs

Our globally connected and dynamic company is based in Salt Lake City. We specialize in the creation, distribution, promotion, and direct marketing of innovative products. We are looking for a Customer Support Manager responsible for acting as a liaison between customers and companies. Their primary role is to assist customers hands-on with complaints, orders, errors, account questions, and other inquiries.

PRIMARY RESPONSIBILITIES:

• Sell products and services directly to customers.
• Work with the customer service manager to ensure proper customer service is being delivered.
• Compile reports on overall customer satisfaction.
• Inform customers of deals and promotions.
• Advice on company information.
• Reach out to customers directly and verify account information.
• Greet customers warmly and professionally.
• Knowledge about our products to better assist our customers.
• Take payment information and other pertinent information such as addresses and phone numbers.
• Attempt to persuade customers to reconsider cancellation to increase retainment.
• Suggest solutions when a product malfunctions.
• Handle product recalls.
• Place or cancel orders.
• Assist with the placement of orders.
• Answer questions about warranties or terms of sale.

EDUCATION AND EXPERIENCE:

• Product knowledge
• High school diploma, general education degree or equivalent
• Numeric, oral, and written language applications
• Ability to type
• Knowledge of relevant computer applications
• Knowledge of administrative procedures
• Knowledge of customer service principles and practices

Persons with Experience in the following areas should apply: Customer Behavior, Customer Insights, Customer Engagement, Customer Relationship Management, Customer Service Sales, Customer Rep, Customer Service, Customer Care, Customer Relations, Build Customer Relationship, Customer Acquisition, Customer Development

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