Customer Support Manager Jobs

Our globally connected and dynamic company is based in Raleigh. We specialize in the creation, distribution, promotion, and direct marketing of innovative products. We are looking for a Customer Support Manager responsible for acting as a liaison between customers and companies. Their primary role is to assist customers hands-on with complaints, orders, errors, account questions, and other inquiries.

PRIMARY RESPONSIBILITIES:

• Inform customers of deals and promotions.
• Handle product recalls.
• Advice on company information.
• Answer questions about warranties or terms of sale.
• Place or cancel orders.
• Attempt to persuade customers to reconsider cancellation to increase retainment.
• Work with the customer service manager to ensure proper customer service is being delivered.
• Knowledge about our products to better assist our customers.
• Compile reports on overall customer satisfaction.
• Greet customers warmly and professionally.
• Sell products and services directly to customers.
• Take payment information and other pertinent information such as addresses and phone numbers.
• Assist with the placement of orders.
• Reach out to customers directly and verify account information.
• Suggest solutions when a product malfunctions.

EDUCATION AND EXPERIENCE:

• Knowledge of administrative procedures
• High school diploma, general education degree or equivalent
• Knowledge of relevant computer applications
• Knowledge of customer service principles and practices
• Product knowledge
• Numeric, oral, and written language applications
• Ability to type

Persons with Experience in the following areas should apply: Customer Behavior, Customer Insights, Customer Engagement, Customer Relationship Management, Customer Service Sales, Customer Rep, Customer Service, Customer Care, Customer Relations, Build Customer Relationship, Customer Acquisition, Customer Development

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