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Customer Support Manager - Hcm Application
Company | Workday |
Address | Atlanta, GA, United States |
Employment type | FULL_TIME |
Salary | |
Category | Software Development |
Expires | 2023-09-15 |
Posted at | 8 months ago |
Your work days are brighter here.
- 3+ years of experience in a customer services role (consulting, services, support, account management)
- 2+ years leading a technical team, software engineering team, or a functional systems team
- 4+ years’ experience leading a Technical Support Team, Customer Support Team, or a Functional Systems Team
- Ability to balance multiple priorities and communicate across diverse teams within the organization
- Ability to engage and coordinate multiple teams to identify and raise importance of critical issues to obtain expedited outcomes
- Ability to mentor, coach and lead a team to success
- Demonstrable ability to collaborate and build strong relationships with customers and to engage across corporate functions (Services, Product Management, Development, QA, Operations)
- Solid understanding of case handling and escalation process
- Ability to generate a sense of urgency and rally appropriate resources
- Strong problem solving, priority setting, facilitation, multi-tasking, and analytical skills
- Demonstrate resilience when faced with tight resolution timeframes and conflicting/opposing priorities
- Prior experience with HCM or other enterprise software applications
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