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Customer Success Jobs in Union, Arkansas

Customer Success Manager, Shared Success (Remote)
By Drata At United States
4+ years a in Customer Success Management role required, working in Shared Success and/or technical teams is a plus
Work Remotely: Flexible hours and work from home + $1,000 annually to cover necessary business related items for your home office
Experience with Jira/ticketing, Gong, Sigma/data dashboards, Chili Piper/calendaring software, Notion preferred
Experience in B2B SaaS required
100% paid short and long term disability plus life + AD&D benefits
Provide reactive support via a queue of inquiries in accordance with internal SLAs
Product Customer Success Manager
By NICE At United States
Detailed knowledge of large corporations operating practices and mechanisms that will enable you to tailor stakeholder management and influence outcomes.
Strong partnerships through excellent client relationship management.
Provide technical, customer experience, security and delivery expertise and guidance.
Experienced in Agile or another methodology to illustrate end to end process.
Proven service or project delivery experience in an IT or SaaS environment.
Experience managing large and complex projects end to end.
Customer Success Representative (Renewals)
By IT Motives At United States
Manage the entire renewal process, proactively contacting customers ahead of their license expiration.
Previous experience in customer-facing roles related to inside sales, customer success, or a similar role.
Excellent communication and interpersonal skills, with a customer-first mindset.
Ability to manage multiple priorities while maintaining attention to detail.
Location: Remote (only candidates in Oregon, Washington, or Idaho please)
Following up on emails and Zendesk tickets to help answer member questions about Microsoft licensing options.
Customer Success Manager (Remote) ($90000.00 - $100000.00 / Year)
By Talentify.io At United States
Minimum of 5 years of management experience in digital marketing, CRM, financial technology, SaaS, or enterprise software company
Minimum of 5 years of experience leading customer success managers, account management, or sales teams
For more information on comprehensive benefit offerings, visit www..com
Manage and nurture executive relationships with customers, including handling escalations
Proven experience leading teams and leveraging customer success best practices
Strong analytical and problem-solving skills
Customer Success Manager (Remote) ($90000.00 - $110000.00 / Year)
By Talentify.io At United States
3-5 years of experience in a customer success manager or similar role
Qualifications - Requirements For Success
Manage a portfolio of clients and ensure high levels of satisfaction with the solution
Bachelor's degree in a related field or equivalent work experience
Experience within the healthcare industry or software development
Skilled in working with stakeholders to uncover core objectives and goals
Customer Success Executive - Remote ($85000.00 - $167300.00 / Year)
By Talentify.io At United States
Bachelor's degree or equivalent experience
Knowledge and proven success of engaging and working with sales teams
Healthcare experience, preferably working with large health care payers
Impeccable written and verbal communication skills
Solid interpersonal and presentation skills, including consulting skills
All employees working remotely will be required to adhere to Hiring Company's Telecommuter Policy.
Program Manager, Customer Success
By brightwheel At United States
Exceptional stakeholder and project management skills, effectively influencing and managing expectations with Senior Management and cross-functional teams
Strong analytical and reporting skills, with a demonstrated ability to transform data into actionable insights
Metrics-driven and results-oriented, constantly striving to exceed targets and deliver exceptional customer experiences
Outstanding verbal and written communication skills, with the ability to influence business decisions
Proficient in Microsoft Excel/Google Sheets, Salesforce, and data visualization tools (e.g., Tableau) - experience preferred
Deeply embed yourself in customer-facing teams to become an expert in their current workflows, tooling, automation, and data collection
(Us) Customer Success Manager - Enterprise
By PointClickCare At United States
Experience in a Healthcare Sales/Account Management/Customer Success Management role managing a book of business, primarily focused on top-tier customers.
Proficient communication, presentation skills and ability to work independently in remote environment to deliver customer success.
Maintain an understanding of PointClickCare’s products & services, industry knowledge and trends to drive customer engagement
6+ years' experience in a customer-facing role within a Saas/tech company
Data analysis experience including interpreting and translating results.
Experience using a CRM tool.
Customer Success Manager - Saas Security
By Hub-scale At United States
Minimum of 5 years of experience in Customer Success Management.
Exceptional multi-tasking abilities and organization skills.
Prior experience in the cybersecurity MUST.
Prior experience with an Israeli vendor preferred.
Develop and maintain strong relationships with customers to ensure continuous satisfaction from the platform and achievement of their business objectives.
Drive customer awareness to new product features.
Customer Success Manager - Workvivo
By Zoom At United States
Strong consultancy skills with the ability to identify and promote business benefits to a client Ability to think laterally and strategically.
Be ready to collaborate with Project Managers, Product, Sales and Marketing.
3+ years of experience in a CSM SaaS role with an Employee Engagement platform highly preferred
Excellent communication skills written, verbal, one-to-one, group, formal presentations. Able to produce well-structured and clear customer facing documentation and reports.
Excellent presentation skills at all levels.
Provide excellent customer service skills –hugely responsive internally and to customers.
Sr Customer Success Manager
By Basis Technologies At United States
Leading team educational initiatives to help develop programmatic buying knowledge and skills of your customers and internal stakeholders
4+ years sales experience in either direct sales, sales training, or account management
Excellent written and verbal communication skills, organizational, people, & time management skills
Experience or certification with Basis & Centro Certified
Establishing best practices to rapidly grow new client spend thru continued education, proactive outreach, and opportunity tracking
Identifying & communicating areas of improvement in client experience to enhance products & services
Sr. Manager Customer Success
By Milestone Inc At United States
7+ years’ most-recent experience managing enterprise-level customers
Experience working with cross-functional teams to drive results
Solid understanding and hands-on experience working in digital marketing and managing Paid, Social, Content, SEO and Digital Marketing preferred
Experience working with enterprise-class software to lead client onboarding, demos preferred
Excellent skills to create present to C-level, and top strategic customers
Great benefits – medical, dental, vision, 401k and paid holidays
Customer Success Manager I
By Payscale At United States
3+ years of experience in a Customer Success, Account Management, Sales or Compensation role with revenue quota responsibility
Account Management: Ability to strategically manage your time across your book of business
Manage end-to-end renewals cycle of our existing customer base
Maintain a deep understanding of PayScale product/data offerings and position the most relevant features/functionality for clients' specific goals
Product & Data Knowledge: Good understanding of compensation data and market-pricing systems.
Learning Agility: Learns specifics about customers and applies it to effectively manage and grow business.
Customer Success Manager - 6 Month Term
By SmartRecruiters At United States
5+ years experience in a B2B client-facing role (customer success, professional services, sales, or account management)
Domain expertise in recruitment and talent management is essential. Experience in working with HRIT is an advantage.
Demonstrated time management and communications skills.
This Customer Success Manager role is for an initial 6-month fixed term.
SmartRecruiters platform experience in a customer or vendor capacity is highly preferred.
Demonstrated technical acumen and experience supporting customer implementation, adoption, and/or optimization of SaaS solutions.
Senior Customer Success Manager (Us)
By tyfone, Inc. At United States
Escalation Management: Handle complex client issues and escalations, demonstrating strong problem-solving skills, empathy, and a commitment to resolving challenges effectively.
Extensive knowledge of the Fintech industry, market trends, and best practices in customer success and account management.
Bachelor's degree in Business, Management, or a related field; an advanced degree is a plus.
Proficiency in Salesforce, project management tools ( Wrike), and Microsoft Office Suite.
Exceptional interpersonal, communication, and presentation skills, with the ability to interact effectively at all levels within client organizations.
Strong analytical skills, comfortable with data analysis and deriving insights for strategic decision-making.
Vp, Sales & Customer Success
By The Folklore Group At United States
Collaborate with CEO to set and manage sales and customer success objectives, goals, and KPIs
Personally manage every stage of the enterprise sales pipeline from sourcing deals, pitching executives, and closing deals
Develop and manage sales playbook across all three sales departments (enterprise retail, SMB retail, brands)
Source and implement new software to manage workflow and sales process
Develop and manage customer success playbook for all three customers (enterprise retail, SMB retail, brands)
Collaborate with Product Manager to ensure Help Center is up to date with necessary information and accompanying media
Customer Success Manager [5265] Jobs
By Stealth At United States
While we value a college or vocational degree or certification, we do not have a specific educational requirement.
Develop innovative programs, manage, and ensure delivery of the ongoing education of our customers.
Maintain daily activities in business management platform to track interactions.
Other duties assigned by management.
Excellent verbal, written, interpersonal & presentation skills – training experience a plus.
Gather client insight into additional services, applications or offerings that are requested and resent back to our Executive leadership team.
Client Success, Customer Success, Engagement Manager
By Reforge At United States
Synthesizer- You have the skills and inclination to proactively synthesize patterns and the ability to translate insights into assets and processes
Salary + Equity- We offer highly competitive salary and equity inline with top tier technology companies.
401k -We offer the opportunity for you to contribute to a 401k directly from your paycheck
An Experienced Customer Success Leader –
Identify interventionsto drive engagement and value for subscription ownersandend users
Collect, synthesize, and disseminate feedbackfrom customers across the organization to inform the efforts of our Product, Supply, and Sales organizations.
Svp, Customer Success, Na
By Sapiens At United States
5+ years of experience leading, managing and mentoring Account Managers, Client Partners, or Client Relationship Managers.
10+ years of experience as an Account Manager, Client Partner, or Client Relationship Manager.
Experience and knowledge of core software solutions, with a focus on the insurance industry.
Enhance customer relationships through extensive knowledge of the operations, people, business, personal and face-to-face interactions enabling a strategic, relationship-based value-added solutions.
Experience with “solutioning” and identifying new opportunities based on active listening to customer business needs.
Experience closing multi-million enterprise-wide software and services solution deals.
Customer Success Manager: 23-02156
By Akraya, Inc. At United States
Knowledge of Workfront capabilities and integration with other products
Experience as a CSM or Consultant
Strong customer-facing skills and ability to interact with stakeholders in the Adobe ecosystem.
Work closely with Enterprise Accounts M and above on their Workfront strategy and adoption
Support clients in maintaining the health and growth of their Workfront solution
Establish regular meetings to meet and work with clients

Are you passionate about helping customers succeed? We are looking for a Customer Success professional to join our team and help our customers reach their goals. You will be responsible for providing exceptional customer service, developing relationships with customers, and ensuring customer satisfaction. If you are an organized, detail-oriented individual with excellent communication skills, we want to hear from you!

Overview of Customer Success Customer Success is a role within an organization that focuses on ensuring customer satisfaction and loyalty. The customer success team works to ensure that customers are getting the most out of their product or service, and that they are satisfied with the experience. This team is responsible for developing relationships with customers, understanding their needs, and providing solutions to any issues they may have. They are also responsible for providing customer support, training, and onboarding. Detailed Job Description of Customer Success The customer success team is responsible for developing relationships with customers, understanding their needs, and providing solutions to any issues they may have. They are also responsible for providing customer support, training, and onboarding. They will work to ensure that customers are getting the most out of their product or service, and that they are satisfied with the experience. They will also be responsible for tracking customer usage and engagement, and providing feedback to the product team. Customer Success Job Skills Required
• Excellent communication and interpersonal skills
• Ability to build relationships with customers
• Knowledge of customer service principles and practices
• Ability to analyze customer data and identify trends
• Ability to troubleshoot customer issues
• Ability to provide training and onboarding
• Knowledge of customer success best practices
Customer Success Job Qualifications
• Bachelor’s degree in business, marketing, or related field
• Previous experience in customer service or customer success
• Knowledge of customer success best practices
• Knowledge of customer service principles and practices
• Knowledge of customer data analysis
• Ability to build relationships with customers
Customer Success Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of customer success best practices
• Knowledge of customer data analysis
• Knowledge of customer engagement strategies
• Knowledge of customer onboarding and training
Customer Success Job Experience
• Previous experience in customer service or customer success
• Experience in customer data analysis
• Experience in customer engagement strategies
• Experience in customer onboarding and training
Customer Success Job Responsibilities
• Develop relationships with customers and understand their needs
• Provide customer support and troubleshoot customer issues
• Track customer usage and engagement
• Provide feedback to the product team
• Provide training and onboarding
• Analyze customer data and identify trends
• Implement customer success best practices