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Customer Success Liaison Jobs

Vp Customer Success Jobs
By GoodJob At United States
Excellent leadership and people management skills, with the ability to inspire, mentor, and develop team members.
Exceptional communication and interpersonal skills, with the ability to build rapport with customers, stakeholders, and cross-functional teams.
Build and lead a high-performing customer success organization, including hiring, training, coaching, and managing a team of customer success managers.
Remote or San Francisco, Bay Area, California
Strong understanding of SaaS or technology industry, with a track record of driving customer success and retention.
Analytical mindset, with the ability to leverage data and insights to drive decision-making and customer success initiatives.
Customer Success West Jobs
By Steady Technologies, Inc At United States
3+ years of customer success or other customer-facing experience in SAAS or Property Management industry
Experience working with cross-functional teams
Experience in insurance and financial services a plus
Experience delivering consistent outcomes for stakeholders
Canva and Animaker experience a plus
Experience working with different CRMs.
Customer Success Supervisor Jobs
By Reviver At Granite Bay, CA, United States
3-5 years of experience in communications, sales, account management, and/or customer success
Look for opportunities to improve the customer experience.
Some of these requirements may be accommodated for otherwise qualified individuals requiring and requesting such accommodations.
Confer with customers by telephone to provide information about products or services, take or enter orders, or cancel accounts.
Identify complex problems and review related information to develop and evaluate options and implement solutions.
Resolve customers’ billing, service, and technical complaints.
Customer Success Expert Jobs
By Snaphunt At United States
A remote, home-based, full-time position
At least 2 years of experience in customer support
Opportunity within a company with a solid track record of performance
You'll be the ultimate customer service pro, building strong relationships with our customers and making sure they're happy as can be.
The job is full-time, 5 days a week (weekdays and/or weekends) for 8 hours a day.
You'll be employed as a contractor, so you'll have all the flexibility you need.
Project Co-Ordinator - Customer Success
By Authentise At Philadelphia, PA, United States
2+ years experience of project management of complex projects, including reporting, project management and stakeholder management
Client / Customer management experience
Understanding of resource and time management within a Project Management environment
Experience training users on an individual and small group setting, adjusting your style to their needs to ensure effective knowledge transfer
Project manage a multi-million dollar project with multiple stakeholders
You will have interests that stretch from design to user experience, but mostly will thrive in delighting customers
Customer Success Engineer Jobs
By Propeller At Denver, CO, United States
Responsible for maintaining net negative ARR churn within your accounts and working closely with the Account Management team on renewals.
Strong communication skills, both verbal and written, and proven experience supporting customers over video, phone, email and/or chat.
Strong technical skills and the ability to pick up new technology fast and drive your own learning.
Knowledge of the construction, aggregate, mining, or landfill industries is a plus (although not required).
You are willing to obtain your remote pilot license (Part 107) within 60 days of hire.
Onboarding and training new customers to ensure they have everything they need to be successful. This includes:
Vp Customer Success Jobs
By HERE Technologies At Chicago, IL, United States
Establishes a global renewals management team
Develops the team to include new competencies and skills, including best practice sharing, training and advanced certification
Transforms technical support to be more proactive, predictive and efficient; creates and scales capabilities and competencies that do not currently exist
Standardizes and improves capabilities and technology across TS and CS, building on tools such as Gainsight and Support Logic
Designs and creates best practice reporting and analytics capabilities
20 years of work experience with a minimum of 10 years international leadership
Director Of Customer Success/Hospital Liaison - Southern Nj Region (Prefer Healthcare Or Medical Industry Background)
By Persante Health Care At Mount Laurel, NJ, United States
Your Primary Duties and Responsibilities included the following
Physical Requirements & Mental Demands
Director of Customer Success (Independent, "Stand Alone" Role)
As with any job, other duties may be assigned to you as appropriate.
1. Collaborates and participates with quality assurance reports to internal and external customers.
2. Attends quality assurance meetings, physician meet and greets and other appropriate meetings.
Customer Success Coordinator Jobs
By Point of Rental Software At Dallas-Fort Worth Metroplex, United States
• Participate in improvement initiatives for our existing approaches to customer engagement and account management
• Work closely with your Account Manager counterparts to develop a joint success plan for your customers
• Passion for, and focus on the customer experience
• Experience in delivering client-focused solutions based on customer needs
• Excellent verbal and written communications skills
Full-Time, Exempt. Base Salary, Benefits, 100% 401(k) matching (up to 4%) and profit sharing.
Customer Success Jobs
By REDX At Orem, UT, United States
WHAT DOES IT TAKE TO BE A CUSTOMER SUPPORT - TRIAL ACCOUNT MANAGER?
WHAT IS REDX ALL ABOUT?
A DAY IN THE LIFE OF A CLIENT SUPPORT - IMPLEMENTATION SPECIALIST
WHAT WILL I LEARN ON THIS JOB?
WHAT WILL MY WORK SCHEDULE BE LIKE?
READY TO JOIN OUR CUSTOMER SERVICE TEAM?
Customer Success Consultant (Regtech)
By Iopa Solutions At New York, United States
Sound knowledge and familiarity with regulatory requirements in the financial industry. Experience with regulatory reporting, compliance, and filings is highly desirable.
Excellent communication skills, both verbal and written. You should be able to convey complex information in a clear and concise manner.
A self-starter mindset with the ability to work independently and thrive in a fast-paced, dynamic environment.
Bonus points for familiarity with New York City's financial landscape and the specific regulations that govern the region.
So, what will you be doing exactly? Let's break it down:
To excel in this role, here's what we're looking for:
Customer Success Intern Jobs
By Instil At United States

The Instil partner success team is responsible for working directly with our nonprofit partners to understand their sentiments, needs, and challenges, and help to maximize their impact. We're a ...

Vp Customer Success Jobs
By Fireblocks At New York, United States
Recruit, build and lead highly functioning, collaborative, empowered remote Customer Success teams
Manage customer Lifecycle touchpoints and interventions with automation and drive continuous process and scale improvement
10+ years experience in the B2B technology industry, with at least 6+ years experience in leading customer-facing organizations
Experience running Customer Success for SAAS businesses with total revenues exceeding $100MM
Ability to manage influence through persuasion, negotiation, and consensus building
Ideally combined background of post-sale and sales experience
Svp, Customer Success Jobs
By HubSpot At United States
Proven leadership in driving large-scale change through inspiration, management, and cross-functional stakeholder management.
Strong, effective communication and storytelling skills at the individual, team, and partner levels; you possess deep empathy, humility, and listening skills
Experience working in a consumption-based platform to improve utilization and usage through product, content, and human engagements.
A "customer first" mindset with the ability and willingness to engage directly with customers
An aptitude to thrive in a fast-paced and constantly evolving environment
You can effectively work across functions within our GTM teams and Product org to define and deliver on cross-functional customer metrics.
Customer Success Analyst Jobs
By Industry Dive At New York, NY, United States
Develop processes to streamline communications for relationship management, renewals, and additional project work
Engage with multiple internal and client stakeholders to advance their knowledge of our digital products
Strong understanding of user experience, banking apps, and digital transformation preferred
Competitive benefits, including a range of Financial, Health and Lifestyle benefits to choose from
Flexible working options, including home working, flexible hours, and part time options, depending on the role requirements
Gain an understanding of your clients’ strategies key business problems and help solve them
Customer Success Engineer- Fsi
By Quantum Metric At United States
Strong project & time management skills. Must be able to multi-task while simultaneously juggling the needs of multiple clients
Past experience developing, implementing, or managing digital solutions
Experience in Professional Services, Customer Success, Sales Engineering, Solutions Consulting, or other client-facing roles is preferred
Development experience with HTML, CSS, and JavaScript. Experience with React, Angular, Vue, or native mobile is a plus
Hands-on experience with digital analytics solutions such as Adobe Analytics, Adobe Target, Google Analytics, Optimizely, or Tealeaf
Expert knowledge of browser developer tools to test scripts & diagnose issues
Customer Success Hero Jobs
By Simplero At New York, United States
Please note -- this role is remote. Weekday AND weekend availability is required
Ensure a flawless experience through every step of the customer journey (onboarding, training, follow-up, etc.)
Develop and maintain technical documentation to facilitate knowledge sharing and improve the efficiency of future implementations
Work on side projects (improve internal processes, enrich our support offer, create roadmap for upcoming quarters, etc.)
5+ years Customer Success/Support experience, ideally in a SaaS B2C environment
Proven technical background with experience working on complex software, services or products
Customer Success Coordinator Jobs
By Leaf VIP At United States
Strong organization skills and attention to detail; experience managing detailed project plans, meeting deadlines, and proactively raising blockers or risks.
Develop brand insights presentations to better equip the brand with an understanding of the value created from their educational marketing campaigns.
College degree or equivalent work experience
1-3+ years experience in a Business Intelligence, Sales or Success Operations role
Strong communication skills; able to collaborate with a variety of stakeholders including leadership and cross-functional teams.
Experience with Hubspot preferred but not required
Systems Analyst - Customer Success
By Samsara At United States
Excellent critical thinking skills with the ability to break down ambiguous problems into concrete, manageable components and think through optimal solutions
Deploying releases and security requirements
2+ years experience in CRM administration and development, previous Gainsight or Totango experience preferred
Experience with data integrity, data quality, data migration and data maintenance
Experience designing test plans, performing unit testing, and launching projects effectively on tight timelines
Proven ability to work cross-functionally to understand business requirements and translate them to effective use of applications
Customer Success Agent Jobs
By LoadUp At Atlanta, GA, United States
Strong organizational, communication, and time-management skills
Medical, Dental, Vision, and Life Insurance Benefits
Career Starter- Join a highly dedicated team to grow professionally, learn, and develop your career.
Hybrid Position- A balance of working from the comfort of your home office and collaborating with team members at our headquarters
Growth Opportunities- We promote from within whenever possible and utilize resources to ensure career growth for all employees
Work-Life Balance- We respect and understand boundaries.

Are you passionate about helping customers succeed? We are looking for a Customer Success Liaison to join our team and help our customers reach their goals. As a Customer Success Liaison, you will be responsible for providing exceptional customer service and support, developing relationships with customers, and ensuring customer satisfaction. If you are an enthusiastic problem-solver with excellent communication skills, we want to hear from you!

Overview:

A Customer Success Liaison is responsible for ensuring customer satisfaction and loyalty by providing excellent customer service and support. They are the primary point of contact for customers and act as a liaison between the customer and the company. They are responsible for understanding customer needs, resolving customer issues, and providing solutions to customer inquiries.

Detailed Job Description:

The Customer Success Liaison is responsible for providing excellent customer service and support to customers. This includes responding to customer inquiries, resolving customer issues, and providing solutions to customer needs. The Customer Success Liaison will also be responsible for building relationships with customers, understanding their needs, and providing them with the best possible service. They will also be responsible for monitoring customer feedback and providing feedback to the company.

What is Customer Success Liaison Job Skills Required?

• Excellent customer service and communication skills
• Ability to build relationships with customers
• Ability to understand customer needs and provide solutions
• Ability to troubleshoot customer issues
• Knowledge of customer service software
• Knowledge of customer service best practices
• Ability to work independently and as part of a team

What is Customer Success Liaison Job Qualifications?

• Bachelor’s degree in business, customer service, or related field
• At least two years of customer service experience
• Knowledge of customer service software
• Knowledge of customer service best practices
• Excellent communication and interpersonal skills

What is Customer Success Liaison Job Knowledge?

• Knowledge of customer service software
• Knowledge of customer service best practices
• Knowledge of customer service principles and procedures
• Knowledge of customer service trends and developments

What is Customer Success Liaison Job Experience?

• At least two years of customer service experience
• Experience in a customer service role
• Experience in a customer-facing role

What is Customer Success Liaison Job Responsibilities?

• Respond to customer inquiries and provide solutions to customer needs
• Resolve customer issues in a timely manner
• Monitor customer feedback and provide feedback to the company
• Build relationships with customers and understand their needs
• Provide excellent customer service and support
• Maintain customer records and update customer information as needed