Customer Success Engineer - West

Founded in 2018 in Dublin by experienced security leaders, Tines is a no-code platform designed to automate any manual task, regardless of complexity. By automating workflows, security and IT teams can reduce monotonous, manual work and free up valuable time and resources.

Tines directly connects with your existing tools, giving anyone on your team the power to streamline their work without the need for apps, plugins, or custom code. Tines is creating a brand new category of transformative and innovative enterprise software, backed by industry-leading investors and trusted security teams.

We’re excited about what we’re doing and what’s to come, and we’re looking for others who can lead by our values of Simplicity, Speed, and Soundness. Because Tines is about delivering exceptional customer experiences, while creating a company culture that nurtures individual curiosity, growth, and integrity.

This is a remote role that must be based in either Mountain Standard Time or Pacific Standard Time zones.

A a key member of our global Customer Success organization, the Customer Success Engineer acts as a technical leader at Tines and helps customers understand the value of workflow automation across their organization. Your role will allow you to work alongside customers as they onboard and expand their use cases of Tines. You will partner with our Customer Success Managers to ensure our clients are meeting their success criteria for the platform and help build and enable new use cases.

Our CSE's work closely with teams across our organization (Product, Design, Engineering, Sales, and Marketing) to ensure we are building the correct roadmap to support our customers' needs. A successful candidate will be passionate about helping customers automate repetitive tasks without having to write any code.

What You Will Be Doing

• Support Professional Services engagements to increase rapid adoption among our customers
• As an early stage start-up we're still putting together all of the processes and supports of larger, more mature companies - your input will help us shape them
• Knowledgeable about how to position Tines against other platforms and the common technical challenges of alert overload, disparate tools, and manual processes
• Work closely with customers while they onboard, grow, and expand their usage of the platform
• Educate customers on how to get started, refine, and expand their automation use cases
• Willing to step in where needed and support multiple teams across the organization: Design, Engineering, Marketing, Sales, etc.
• Partner with an Customer Success Manager to review the health of a customer and develop success plans for your accounts
• Communicate customer needs across the organization to ensure that Tines builds the correct roadmap to meet customer needs
• Design and Develop Automation Stories in Tines connecting tools together using their APIs
• Recognize problems with documentation, enablement material, and other resources customers use to learn about Tines

What You Bring With You

• A passion for becoming an expert in a software solution like Tines
• Experience in enterprise security tools is a bonus, but not required
• Comfortable in a fast-paced environment
• Proven track record of supporting customers from a technical perspective and helping them to be successful in their on-boarding/or implementation of software tools
• A degree in computer science and/or experience with programming or scripting languages
• Experience reading API docs and using an API to connect tools
• Curiosity to learn new technologies from both a Tines and customer perspective
• Passionate about supporting customers and helping them automate their repetitive and manual workflows

At Tines, we’re all about trying new things and taking the leap. If you’re second-guessing your application, we hope you’ll trust your gut and take the leap too! Applying for a new job isn’t always easy, especially if you’re thinking of a career pivot – but we’re big believers in learning and growth here at Tines, so you’ve nothing to worry about. A variety of experience, perspectives, and voices makes us the company we are. We’d love to hear from you.

Tines provides equal employment opportunities to all employees and applicants for employment without regard to sex, race, colour, ethnic or social origin, genetic features, language, religion or belief, political or any other opinion, membership of a national minority, property, birth, disability, age or sexual orientation.