Customer Success Analyst Jobs

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Job details

100% REMOTE - Must Have Contracts Experience

This Jobot Job is hosted by Justin Rice

Are you a fit? Easy Apply now by clicking the "Apply" button and sending us your resume.

Salary $60,000 - $70,000 per year

A Bit About Us

We offer clients a single point of contact, global resources and expertise to deliver end-to-end supply-chain strategy and execution via customized, comprehensive, integrated solutions including transportation management, finished goods distribution, returns management, and global trade solutions. We leverage our proprietary technology to deliver these solutions across our global infrastructure which includes 10 strategically located distribution centers and 450 forward stocking locations on 6 continents and more than 100 countries with the ability to activate hundreds more at a moment's notice.

Why join us?

Work/Life Balance

50% of the company is Work From Home

M/D/V

Stability

Great Perks!

Job Details

We are seeking a highly motivated and experienced Customer Success Analyst to join our team. The ideal candidate will have a strong background in supply chain, logistics, trucking, shipping, carriers, 3PL, efficiency, profitability, renewal, contract, metrics, road map, vendor, pricing, invoicing, customer service, liaison, and customer success. This role requires a Bachelor's degree and several years of experience in the field.

Responsibilities

• Provide exceptional customer service, responding to inquiries and resolving issues in a timely and professional manner.
• Develop and maintain strong relationships with customers, serving as a trusted advisor and liaison between them and our internal teams.
• Act as the primary point of contact for our customers, ensuring their satisfaction and success with our products and services.
• Manage vendor relationships and negotiate pricing and contracts to ensure the best possible service and pricing for our customers.
• Continuously monitor and analyze customer feedback and satisfaction metrics, and use this information to drive improvements and enhancements to our products and services.
• Work collaboratively with our internal teams to ensure efficient and effective delivery of our products and services, and to ensure that customer needs are being met.
• Collaborate with our sales team to identify opportunities for upselling and renewals, and work closely with our pricing and invoicing teams to ensure accurate and timely billing.
• Analyze customer data and metrics to identify opportunities for improvement and growth, and develop road maps and strategies to achieve these goals.
• Develop and maintain a deep understanding of our products and services, as well as the broader industry trends and best practices.

Qualifications

• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal teams.
• Several years of experience in customer success, account management, or a related field.
• Strong organizational and project management skills, with the ability to manage multiple projects and priorities simultaneously.
• Strong negotiation and contract management skills, with the ability to manage vendor relationships and negotiate pricing and contracts.
• Proficiency in Microsoft Office and other relevant software tools, such as CRMs and customer success platforms.
• Experience working with 3PL providers, carriers, and shipping logistics is highly desirable.
• Strong analytical and problem-solving skills, with the ability to analyze data and metrics to identify trends and opportunities for improvement.
• Proven track record of driving customer success and satisfaction, with a focus on efficiency and profitability.
• Bachelor's degree in a relevant field, such as supply chain, logistics, or business administration.

Interested in hearing more? Easy Apply now by clicking the "Apply" button.

Want to learn more about this role and Jobot?

Click our Jobot logo and follow our LinkedIn page!