Customer Success Engineer Jobs

Company Overview:

At Hydrolix, we are revolutionizing the world of data management and analytics with an innovative cloud data platform purpose-built for petabyte-scale datasets. Hydrolix enables organizations to slash their data costs while simultaneously increasing their data retention.

We are seeking talented Customer Success Engineers to join our team and help deliver exceptional solutions that meet each customers’ unique requirements. This is a technical, hands-on role, where you will need to understand the Hydrolix ecosystem in depth. Your day-day will be working with customers to help them leverage the Hydrolix platform for real-time stream ingestion, transformation, storage, querying and visualization of data as well as working with the various cloud technologies that support the Hydrolix platform. You will be focused on delivering best in class integration, professional services, and support to Hydrolix’s customers in a fast-paced, diverse environment. You’ll partner with customers and partners, become a trusted advisor to our users, help them realize their data aspirations, and improve their time-to-value.

Key responsibilities

• Lead and deliver customer projects, ensuring successful deployments, integrations, and configurations to meet customer expectations
• Provide technical guidance, support and best practices to customers on utilizing Hydrolix to achieve their data management and analytics goals
• Collaborate with customers to understand their business objectives, data management challenges, and specific requirements
• Troubleshoot and resolve technical issues encountered by customers, working closely with them via various channels such as Slack, Zoom and Email
• Design and develop visually appealing dashboards and reports using Grafana and other tools, ensuring data accuracy, usability, and performance optimization
• Contribute to the development of product documentation, technical guides, and training materials and blogs to support customer onboarding and enable self-service capabilities

Qualifications and Skills

• Ability to thrive in a fast-paced, dynamic environment and manage multiple customer engagements simultaneously
• Proficiency in SQL with the ability to write complex queries, optimise performance, and work with large datasets
• Excellent familiarity with Linux, Kubernetes and Cloud Platforms (AWS, GCP, Azure).
• Excellent listening, problem solving and communication skills
• Hands-on experience with Grafana (or other visualisation tools), including dashboard design, templating, and working with various data sources
• Solid understanding of data management concepts, including data ingestion, transformation, and storage in distributed systems

Hydrolix provides equal employment opportunities without regard to an applicant’s race, sex, pregnancy, sexual orientation, gender identity or expression, genetic information, national origin, age, physical or mental disability, medical condition, religion, marital status or veteran status.

Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Hydrolix. Please inform us if you need assistance completing any forms or to otherwise participate in the application process.