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Customer Success Hero Jobs

Customer Success Engineer Jobs
By Hydrolix At , Portland, Or
No need for indepth project management – driving to completion etc
Ops – Shared Infra – Manage the Shard POC cluster and Live Cluster
Ops – Dedicate Infra – Manage Dedicated Cluster
Professional Services – Project Manage Prem/Cloud (Rarely) – TPM light
Professional Service – Remote Install – SA Light
Basic Presales – Q&A, Technical Question and Answers, Basic “Technical” requirements analysis
Vconstruct Usa Customer Success Leader
By DPR Construction At , Phoenix, Az
Excellent planning, organizational, and time management skills
Lead and manage market studies to inform business development goals of vConstruct
Build, Manage and Sustain the vConstruct USA business development team.
Job responsibilities include but not limited to:
Design and Implement Customer Connect Strategy.
Build and maintain strong, long-lasting customer relationships.
Customer Success Engineer Jobs
By Groove Labs At , San Francisco, Ca
Bachelor's degree or equivalent experience in Engineering
3+ years of relevant experience in a customer/sales engineering role
*Benefits and perks may vary per country*
Research complex technical projects, both internal and external in nature, and work with engineering to bring them to completion
Assist customers with custom configurations and help them implement Groove in a way that matches their business processes
Complete technical RFPs and information security requests when necessary
Customer Success Trainer Jobs
By TechnoGen, Inc. At United States
Strong organizational and time management skills, with the ability to prioritize and manage multiple tasks
Engage with customers' CSM (Customer Success Managers) to train them on Customer Success fundamentals,
Engage with customers' CSM (Customer Success Managers) to train them on their own products and services
Co-manage training projects with customer CSMs, ensuring successful delivery, be one of the primary points
In summary be able to help customers with following capabilities shown below
Strong communication and interpersonal skills, with the ability to build and maintain relationships with
Customer Success Leader Jobs
By HiHello At , Remote $100,000 - $140,000 a year
Strong leadership and management skills, with the ability to motivate and develop a high-performing team
Manage and lead the customer success team to ensure the delivery of exceptional customer service
Identify and implement process improvements to streamline customer success operations and improve the customer experience
7+ years of experience in customer success with at least 3 years in a leadership role
Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and cross-functional teams
Strong analytical and problem-solving skills, with the ability to identify and implement process improvements
Customer Success Ops- Contractor
By Sales Impact Academy At United States
You have excellent time management skills and complete tasks on time
Making sure teams are organized appropriately so their managers have the correct reporting visibility
You have a passion for providing an excellent customer experience
You have strong communication skills and are able to work cross functionally when required
Previous experience in a customer facing role
Previous experience in an administrative role
Customer Success Analyst Jobs
By NielsenIQ At St Louis, MO, United States
Polished, persuasive communication skills with experience in presentations
Understand and leverage NielsenIQ solutions and apply industry knowledge to conduct advanced issue-based analyses with clear proactive insights and action-oriented recommendations
Expert level Excel skills (pivot tables, v-lookups)
Experience in presenting data analysis to stakeholders and decision-makers
Experience in collaborating on projects and maintaining positive relationships in complex situations
Experience working with customers preferred
Customer Success Human Jobs
By Zeck At United States
You have approximately 1-3 years of work experience, Account Management, Customer Success or related fields
Decent Human– You enjoy working hands-on with customers and developing relationships; ideally have prior experience in a customer-facing role
Collaborative– You have a collaborative personality with strong writing and communication skills
Great snacks. I mean, it’s remote so you’ll have to get them yourself. But we really recommend great snacks.
Confident– Comfortable working with c-suite customers
Organized– Ability to multitask and relentlessly prioritize under ever-changing needs and schedules with a high attention to detail
Customer Success Engineer, Ngfw
By Palo Alto Networks At Plano, TX, United States
Skilled in customer escalations with experience in account management and project management
Provide deep product-level technical expertise in account setup, deployment, optimization, communicate new versions/features, offer product support, and resolve escalations
5+ years relevant work experience in Network Engineering, Architecture, Security Engineering, technical consulting, or similar roles
Specialization in supporting software products with experience in the following -
Bonus - Skilled in Antivirus, DLP, Public Cloud Platform (IaaS), scripting, Batch, or Linux
Network security and end point development, integration, and implementation
Associate Manager, Hero Content Packaging - Warner Bros. Discovery
By Warner Bros. Discovery At New York, NY, United States
Expansive copy-writing skills with social experience preferred
Create and manage Bleacher Report’s packaging strategies around premium content
Passionate sports fan with 3-5 years of experience in digital media and content strategy
Proven experience packaging content across multiple social platforms
Extensive knowledge of latest sports culture trends and how to leverage in digital media
Experience editing for social platforms like YouTube, Instagram and TikTok
Analyst- Customer Success Jobs
By The Kraft Heinz Company At Tampa, FL, United States
Works closely with Sales counterparts and assist with efforts to maximize sales through efficient supply chain offerings
Minimum of 3-5 years of work experience in a supply chain related field
Design and implement mutually beneficial creative supply chain solutions and programs that improve service and/or reduce costs (i.e. CPU- DPS opportunity)
Stay informed with Sales initiatives and assist the team in meeting sales targets / project deadlines
Proven track record for achieving consistent / positive supply chain results
Customer Success Teammate Jobs
By FUSE Search At United States
Triage of support tickets — interfacing between customers and the FUSE engineering team — while meeting FUSE’s service-level agreement (SLA).
Answering the call — literally — when customers phone for support in contrast to sending an email.
Handling Tier I requests independently without having to involve FUSE Engineering.
Triage of support tickets — interfacing between customers and the FUSE engineering team — while meeting FUSE’s
Customer Success Engineer Jobs
By Dynamics ATS At , Houston, Tx

Dynamics ATS is an aggressive fast-growing Software Company looking to add new talent to our team. We are looking for a problem solver with a strong customer focused background. If you have ever ...

Customer Success Supervisor Jobs
By Insight Global At United States

The Customer Success team is integral to the overall success of Connected Fleet as a whole. They are the driving force behind ensuring the successful use, adoption, and retention of our products and ...

Associate Manager, Hero Content Packaging
By Warner Bros. Discovery At San Francisco, CA, United States
Expansive copy-writing skills with social experience preferred
Create and manage Bleacher Report’s packaging strategies around premium content
Passionate sports fan with 3-5 years of experience in digital media and content strategy
Proven experience packaging content across multiple social platforms
Extensive knowledge of latest sports culture trends and how to leverage in digital media
Experience editing for social platforms like YouTube, Instagram and TikTok
Vp, Customer Success Jobs
By Wheel At , Remote
Strong project management skills, with the ability to manage multiple projects and priorities simultaneously
Built In’s Best Remote-First Places to Work
Lead and manage the client success team, including setting goals, developing strategies, and ensuring the successful execution of client success initiatives.
5+ years of experience leading and managing high-performing client success teams
Experience managing a P&L ideally in a marketplace organization
Strong analytical and problem-solving skills
Administrative Assistant-Hero Program Jobs
By Stephen Center, Inc At Omaha, NE, United States
Strong organizational and time management skills.
Assist with client pass management system.
Assist with data entry as needed for HERO Program client files and for HERO Program Performance Improvement process.
Assist the Program Director and other staff with coordination of classes, peer meetings, and education programs.
Manage all incoming mail, check for date deadlines, responses or materials needed.
Additional responsibilities may be assigned.
Vp Customer Success Jobs
By Prospera Hospitality At Austin, TX, United States
Identify key trends in customer experience and health metrics
6+ years of experience in a SaaS company
3-5+ years' executive experience leading a customer success team and strategy (from scratch), ideally globally
Experience supporting both On-Prem and SaaS product, preferably within IoT, telco industries
Data driven approach and strong analytical skills and mindset. connecting dots to discover trends and behaviors through diverse data.
An obsession with customer-experience and a clear understanding of its impact on a business
Vp Customer Success (Austin)
By Prospera Technologies At Austin, TX, United States
Identify key trends in customer experience and health metrics
6+ years of experience in a SaaS company
3-5+ years' executive experience leading a customer success team and strategy (from scratch), ideally globally
Experience supporting both On-Prem and SaaS product, preferably within IoT, telco industries
Data driven approach and strong analytical skills and mindset. connecting dots and discover trends and behaviors through diverse data.
An obsession with customer-experience and a clear understanding of its impact on a business
Deployment Architect - Customer Success
By Colortokens At ,
Strong client facing and conflict management skills.
10-12 years of Architecting/Deployment/Technical Account Management experience in Cybersecurity/SaaS organization
Facilitate Knowledge transfer and education on the ColorTokens implementation to the client’s teams.
Develop Security Rulesets and Policies to implement ColorTokens Zero trust product to meet the customer’s requirements.
Manage any deployments and upgrades, define approach and timelines
Work with Customer Success managers to deliver success and further account growth.

Are you looking for a job that will make you feel like a hero? Join our team as a Customer Success Hero and help our customers succeed! As a Customer Success Hero, you'll be the go-to person for our customers, providing them with the support and guidance they need to get the most out of our products and services. You'll be the face of our company, helping to build relationships and ensure our customers are happy and successful. If you're passionate about customer service and have a knack for problem-solving, this is the job for you!

Overview A Customer Success Hero is a customer service professional who is responsible for ensuring customer satisfaction and loyalty. They are the primary point of contact for customers and are responsible for providing customer service, troubleshooting, and resolving customer issues. They also work to build relationships with customers and ensure that they are satisfied with the product or service they have purchased. Detailed Job Description A Customer Success Hero is responsible for providing excellent customer service and support to customers. They must be able to troubleshoot and resolve customer issues quickly and efficiently. They must also be able to build relationships with customers and ensure that they are satisfied with the product or service they have purchased. They must be able to identify customer needs and provide solutions to meet those needs. They must also be able to provide feedback to the company on customer satisfaction and loyalty. Job Skills Required
• Excellent customer service and communication skills
• Ability to troubleshoot and resolve customer issues quickly and efficiently
• Ability to build relationships with customers
• Ability to identify customer needs and provide solutions
• Ability to provide feedback to the company on customer satisfaction and loyalty
• Knowledge of customer service software and systems
Job Qualifications
• Bachelor’s degree in business, customer service, or related field
• Previous customer service experience
• Knowledge of customer service software and systems
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Ability to multitask and prioritize tasks
Job Knowledge
• Knowledge of customer service software and systems
• Knowledge of customer service best practices
• Knowledge of customer service principles and techniques
• Knowledge of customer service policies and procedures
Job Experience
• Previous customer service experience
• Experience in a customer-facing role
• Experience in a customer service environment
Job Responsibilities
• Provide excellent customer service and support to customers
• Troubleshoot and resolve customer issues quickly and efficiently
• Build relationships with customers
• Identify customer needs and provide solutions to meet those needs
• Provide feedback to the company on customer satisfaction and loyalty
• Monitor customer service metrics and performance
• Maintain customer service records and reports