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Customer Success Hero Jobs in New York

Customer Success Hero Jobs
By Simplero At New York, United States
Please note -- this role is remote. Weekday AND weekend availability is required
Ensure a flawless experience through every step of the customer journey (onboarding, training, follow-up, etc.)
Develop and maintain technical documentation to facilitate knowledge sharing and improve the efficiency of future implementations
Work on side projects (improve internal processes, enrich our support offer, create roadmap for upcoming quarters, etc.)
5+ years Customer Success/Support experience, ideally in a SaaS B2C environment
Proven technical background with experience working on complex software, services or products
Customer Success Strategist Jobs
By Intus Care At New York, NY, United States
Create a comprehensive relationship management strategy to monitor all touchpoints from the point of sale throughout the lifecycle of the customer.
Minimum 3-5 years of experience in a customer-facing role, preferably in a SaaS or healthcare setting.
Excellent communication and interpersonal skills, with the ability to articulate value propositions effectively.
Strong analytical skills with a data-driven approach to problem-solving.
Competitive salary and benefits package.
Coordinate with the marketing team to gather case study references and success stories to showcase the value of our solution.
Vp-Customer Success Jobs
By Confidential At New York City Metropolitan Area, United States
Drive product adoption and customer experience with a relentless focus on value.
Prior experience in a PLG technology company is not required but is a plus
Strong operational capabilities to scale a customer success function
Experience successfully working with senior (C-level) executives
Experience driving renewal, upsell and cross-sell expansion of accounts
Experience driving software adoption and leveraging customer success best practices
Customer Success Engineer Jobs
By Hydrolix At , Portland, Or
No need for indepth project management – driving to completion etc
Ops – Shared Infra – Manage the Shard POC cluster and Live Cluster
Ops – Dedicate Infra – Manage Dedicated Cluster
Professional Services – Project Manage Prem/Cloud (Rarely) – TPM light
Professional Service – Remote Install – SA Light
Basic Presales – Q&A, Technical Question and Answers, Basic “Technical” requirements analysis
Associate Manager, Hero Content Packaging - Warner Bros. Discovery
By Warner Bros. Discovery At New York, NY, United States
Expansive copy-writing skills with social experience preferred
Create and manage Bleacher Report’s packaging strategies around premium content
Passionate sports fan with 3-5 years of experience in digital media and content strategy
Proven experience packaging content across multiple social platforms
Extensive knowledge of latest sports culture trends and how to leverage in digital media
Experience editing for social platforms like YouTube, Instagram and TikTok
Customer Success Engineer Jobs
By Carto At , New York, 10016, Ny
4+ years of enterprise customer-facing customer success, SaaS account management, or strategic consulting, with a strong technical foundation and business savvy.
Must have at least one of the following: GIS knowledge, technical background, experience managing complex data products or cloud infrastructures
The skills to lead technical conversations.
The skills to use data, CARTO products, and your technical skills to develop proofs-of-concept and advise on solutions.
Experience handling complex enterprise organizations and solving difficult problems.
Excellent communication and interpersonal skills.

Are you looking for a job that will make you feel like a hero? Join our team as a Customer Success Hero and help our customers succeed! As a Customer Success Hero, you'll be the go-to person for our customers, providing them with the support and guidance they need to get the most out of our products and services. You'll be the face of our company, helping to build relationships and ensure our customers are happy and successful. If you're passionate about customer service and have a knack for problem-solving, this is the job for you!

Overview A Customer Success Hero is a customer service professional who is responsible for ensuring customer satisfaction and loyalty. They are the primary point of contact for customers and are responsible for providing customer service, troubleshooting, and resolving customer issues. They also work to build relationships with customers and ensure that they are satisfied with the product or service they have purchased. Detailed Job Description A Customer Success Hero is responsible for providing excellent customer service and support to customers. They must be able to troubleshoot and resolve customer issues quickly and efficiently. They must also be able to build relationships with customers and ensure that they are satisfied with the product or service they have purchased. They must be able to identify customer needs and provide solutions to meet those needs. They must also be able to provide feedback to the company on customer satisfaction and loyalty. Job Skills Required
• Excellent customer service and communication skills
• Ability to troubleshoot and resolve customer issues quickly and efficiently
• Ability to build relationships with customers
• Ability to identify customer needs and provide solutions
• Ability to provide feedback to the company on customer satisfaction and loyalty
• Knowledge of customer service software and systems
Job Qualifications
• Bachelor’s degree in business, customer service, or related field
• Previous customer service experience
• Knowledge of customer service software and systems
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Ability to multitask and prioritize tasks
Job Knowledge
• Knowledge of customer service software and systems
• Knowledge of customer service best practices
• Knowledge of customer service principles and techniques
• Knowledge of customer service policies and procedures
Job Experience
• Previous customer service experience
• Experience in a customer-facing role
• Experience in a customer service environment
Job Responsibilities
• Provide excellent customer service and support to customers
• Troubleshoot and resolve customer issues quickly and efficiently
• Build relationships with customers
• Identify customer needs and provide solutions to meet those needs
• Provide feedback to the company on customer satisfaction and loyalty
• Monitor customer service metrics and performance
• Maintain customer service records and reports