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Customer Success Hero Jobs in California

Customer Support Hero, Flickr
By SmugMug At Mountain View, CA, United States
Organizational skills with the ability to manage numerous priorities at once
Acknowledge, troubleshoot, and resolve customer inquiries and complaints
Excellent written and communication skills
Ability to not only work independently, but as part of a team (all remotely!)
Role reports to: Customer Support Manager
Communicate with customers through email and social media
Entertainment Super Hero/Villain - $21.00/Hr.
By Six Flags Magic Mountain At Santa Clarita, CA, United States
Working in extreme heat, sun, cold, wetness, humidity and temperature change.
All lifts over 51 lbs. require help from a coworker or mechanical device.
Overtime of adults may be required from time to time to accommodate the business need
Chest: 32” to 34” (cup size - B/C)
Shoes: Up to a Men’s 13
Shoes: Up to a Men’s 12
Avp, Customer Success - Emea
By BetterUp At San Francisco, CA, United States
Monitor the health and progress of your team’s customers, and coach CSMs on account management strategies.
Experience creating capabilities ahead of need and maximizing ability to deliver value to the business.
Drive a consistently excellent customer experience that reflects BetterUp Mission and Values, right-sized to customer segmentations and needs.
Manage team to execute key KPI’s for the function.
5+ years of CS leadership experience primarily in non-renewal focused CS organizations, preferably with complex solutions.
Leadership experience with a preference for global experience.
Customer Success Engineer Jobs
By Groove Labs At , San Francisco, Ca
Bachelor's degree or equivalent experience in Engineering
3+ years of relevant experience in a customer/sales engineering role
*Benefits and perks may vary per country*
Research complex technical projects, both internal and external in nature, and work with engineering to bring them to completion
Assist customers with custom configurations and help them implement Groove in a way that matches their business processes
Complete technical RFPs and information security requests when necessary
Associate Manager, Hero Content Packaging
By Warner Bros. Discovery At San Francisco, CA, United States
Expansive copy-writing skills with social experience preferred
Create and manage Bleacher Report’s packaging strategies around premium content
Passionate sports fan with 3-5 years of experience in digital media and content strategy
Proven experience packaging content across multiple social platforms
Extensive knowledge of latest sports culture trends and how to leverage in digital media
Experience editing for social platforms like YouTube, Instagram and TikTok
Customer Success Leader Jobs
By HaJunk At San Francisco Bay Area, United States
Ability to manage time and multi-task
Establish relationships with students on campus and online
Identify potential customers and what activates them
Testing new features of a product or service
Adapt online content to feedback from the field
Use AI-available tools to compare the characteristics of communities.
Customer Success Analyst Jobs
By FactoryFix At Sacramento, CA, United States
Shares ideas and customer needs throughout all phases of product life cycle (plan, design, integrate, install, manage).
Evaluate internal and external data to compile, analyze and report sales data weekly to the sales team.
Create dashboards in the Power BI to assist the sales and marketing teams in directing customers and tracking sales metrics.
Provide support to the sales team in the form of pricing analysis, product analysis, and other market trend requests.
Assist with transportation routes and networks.
Developing metrics for transportation analysis, then conducting data analytics and cost research on truck routes.
Customer Success Assoc Jobs
By ServiceNow At , San Diego, 92121, Ca $56,700 - $85,860 a year
Intermediate to advanced MS Office skills; skilled at using Outlook, experience with learning management systems beneficial.
Data entry and handling skills to a high level of accuracy.
Handle questions and requests via phone and email related to training offerings and policies and procedures, providing excellent customer service.
Experience in coordinating global training events.
A customer-focused approach and the ability to respond with excellent customer service skills in a fast-paced environment.
Demonstrated experience creating and/or improving operational processes.
Customer Success, Ecosystem Jobs
By Datavant At , San Francisco, Ca $110,000 - $150,000 a year
Creation and management of for-profit, not-for-profit, or academic registries
3+ years experience in healthcare technology and customer facing roles (required)
Ability to manage and influence through persuasion, negotiation, and consensus building
Excellent communication and presentation skills – and a commitment to maintain good internal and external relationships
Experience in sales and post-sales experience (ideal, but not required)
Bonus for experience or interest in any of the following domains:

Are you looking for a job that will make you feel like a hero? Join our team as a Customer Success Hero and help our customers succeed! As a Customer Success Hero, you'll be the go-to person for our customers, providing them with the support and guidance they need to get the most out of our products and services. You'll be the face of our company, helping to build relationships and ensure our customers are happy and successful. If you're passionate about customer service and have a knack for problem-solving, this is the job for you!

Overview A Customer Success Hero is a customer service professional who is responsible for ensuring customer satisfaction and loyalty. They are the primary point of contact for customers and are responsible for providing customer service, troubleshooting, and resolving customer issues. They also work to build relationships with customers and ensure that they are satisfied with the product or service they have purchased. Detailed Job Description A Customer Success Hero is responsible for providing excellent customer service and support to customers. They must be able to troubleshoot and resolve customer issues quickly and efficiently. They must also be able to build relationships with customers and ensure that they are satisfied with the product or service they have purchased. They must be able to identify customer needs and provide solutions to meet those needs. They must also be able to provide feedback to the company on customer satisfaction and loyalty. Job Skills Required
• Excellent customer service and communication skills
• Ability to troubleshoot and resolve customer issues quickly and efficiently
• Ability to build relationships with customers
• Ability to identify customer needs and provide solutions
• Ability to provide feedback to the company on customer satisfaction and loyalty
• Knowledge of customer service software and systems
Job Qualifications
• Bachelor’s degree in business, customer service, or related field
• Previous customer service experience
• Knowledge of customer service software and systems
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Ability to multitask and prioritize tasks
Job Knowledge
• Knowledge of customer service software and systems
• Knowledge of customer service best practices
• Knowledge of customer service principles and techniques
• Knowledge of customer service policies and procedures
Job Experience
• Previous customer service experience
• Experience in a customer-facing role
• Experience in a customer service environment
Job Responsibilities
• Provide excellent customer service and support to customers
• Troubleshoot and resolve customer issues quickly and efficiently
• Build relationships with customers
• Identify customer needs and provide solutions to meet those needs
• Provide feedback to the company on customer satisfaction and loyalty
• Monitor customer service metrics and performance
• Maintain customer service records and reports