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Team Lead, Customer Service

Company

CPSI
Address , Remote
Employment type FULL_TIME
Salary
Expires 2023-10-07
Posted at 9 months ago
Job Description
TruBridge a subsidiary of CPSI is seeking a Customer Service - Team Lead to join our growing team. This role is responsible for the day-to-day management of assigned team members as well as the work that is assigned to the team(s). This position works closely with other leaders to ensure that the teams are meeting set corporate goals and objectives.
Essential Functions Team Lead Customer Service: In addition to working as prescribed, specific responsibilities of this role include:
  • Communicate all corporate matters in a positive and timely manner as directed by Corporate Communications or senior management.
  • Implements staff contests and recognition programs
  • Mentors and leads the team on best practices
  • Hosts or participates in weekly client meetings, ensures the completion of client reporting and establishes client action plans as needed.
  • Ensure each employee has a yearly performance review that is reviewed with employee and the review to be sent to Human Resources.
  • Supports and promotes quality assurance function across division
  • Ensure each employee has a clear and thorough understanding of their role and responsibilities. Keep job descriptions current for each position.
  • Administer all internal policies and procedures in accordance with corporate, human resources, budgetary, and finance guidelines.
  • Approves timecards and completed and communicate monthly staff scorecards.
  • Lead a team of employees, and is ultimately accountable for the day-to-day activities of each team member
  • Responsible for Staff Scheduling, Payroll Approval and ETO administration for team members
  • Comply with all employment laws and regulations including, but not limited to, equal employment opportunities for all.
  • Ensure accuracy of staff data records.
  • Supports sites which may operate on different platforms.
  • Utilize the company’s performance management program as designed to align individual performance to overall performance objectives. Meet all completion requirements at a high quality level.
  • Works closely with division and executive management
  • Exceptional at all duties & mentors all employees at and below the level of Manager.
  • Actively support and participate in organizational development and training programs. Meet all completion requirements at a high-quality level.
  • Mentor, guide, and coach direct reports in order to expand their capabilities and performance and to progress them on their promotion path.
  • Versed in various roles and responsibilities in their platform.
  • Ensures statement, outbound and SMS call campaigns are loaded to maximize client collections
  • Conducts team huddles
  • Handles escalated calls
  • Monitor and respond to quality issues with the client delivery
Minimum Requirements:
Education/Experience/Certification Requirements
  • Excellent team building and employee relationship skills.
  • Excellent communication (written and oral) and interpersonal skills.
  • 3 years of experience.
  • Must be detail oriented and able to follow through on issues to resolution.
  • Must be able to act both independently and as a team member.
  • Associates degree or a combination of relevant education and equivalent experience.
  • Strong organizational, multi-tasking, and time-management skills.
Why join our team?
If you join us, you will receive:
  • Paid Parental Leave
  • Generous time off allotments
  • Employer-paid short term disability and life insurance
  • 10 paid holidays annually
  • Work remotely with a work/life balance approach
  • Robust benefits offering, including 401(k)