Customer Service Representative Team Lead Jobs in Iowa

Strong organizational, multi-tasking, and time-management skills.

Works closely with division and executive management

Communicate all corporate matters in a positive and timely manner as directed by Corporate Communications or senior management.

Associates degree or a combination of relevant education and equivalent experience.

Robust benefits offering, including 401(k)

Exceptional at all duties & mentors all employees at and below the level of Manager.

Knowledge of DHLeC business fundamentals and business unit relationships.

Excellent verbal and written communication skills.

4-6 years related work experience. PHYSICAL DEMANDS:

Resolve customer related inquiries and issues including, but not limited to, duties and taxes, tracking, account maintenance, customs and data holds.

Provide various types of reports on both an ad-hoc and scheduled basis in support of Contact Center performance.

Maintain and update client information in DHLeCS systems as needed.