Customer Service Representative Team Lead Jobs in Texas

Thinking quickly and offering suggestions

Retail and customer service experience

Sales associate or cashiering experience

Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability

Work With Fun, Motivated People

401K With a Competitive Company Match

Thinking quickly and offering suggestions

Retail and customer service experience

Sales associate or cashiering experience

Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability

Work With Fun, Motivated People

401K With a Competitive Company Match

Thinking quickly and offering suggestions

Retail and customer service experience

Sales associate or cashiering experience

Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability

Work With Fun, Motivated People

401K With a Competitive Company Match

▪ Report customer service team progress to management.

▪ Computer literate to include Word, Access, and intermediate skills on Excel

▪ Proven experience reading and understanding technical manuals

▪ Must have excellent phone and written communication skills

▪ 4 years directly related experience in Customer Service

▪ Knowledge of CSI and ACT a plus

Maintains proficiency in all technical applications (technical skills and system knowledge)

Assists supervisor in monitoring employee and team performance by reviewing operational metrics and listening to and observing call management techniques.

2+ years of experience in an advocate role, with Buffalo care intake experience

Previous experience mentoring and/or training others

Experience with personal computer and Windows PC applications Microsoft Excel

Experience with personal computer and Windows PC applications Microsoft Word

Strong analytical skills with knowledge of process improvement methodologies, such as Lean Six Sigma

Manages Third Party suppliers to strict SLAs and ensures visibility to response times and time to fix

Integrates with the Central Ops Manager for a seamless approach to the ops function.

Depth of experience in operations delivery

An ambitious and creative Operations leader with depth of experience in multi-functional operations delivery across office and field-based teams

Good knowledge of B2B business environment.

Knowledge of industrial/hydraulic hose and gasket industry preferred

Estimate delivery dates based on knowledge of production and delivery schedules and inventory

Works with account managers to keep account activities up to date

Sell industrial and hydraulic hose and gasket products and maintain customer accounts

Take orders on the phone and over the internet

Enter orders and product quotes into the computer system

We Offer Industry Leading Benefits To Include

Full benefits package that starts day one – Includes medical, dental, vision, 401K with match, company-paid life insurance and disability coverage.

Advancement opportunities – 80% of current service managers started out as techs!

Competitive pay – Plus incentive opportunities and overtime potential!

PTO - FT Employees receive 128 Hours of PTO Annually

Training and mentoring – Learn from our experts in the industry