Service Team Lead Jobs

The role of the Service Team Lead for Costa US is to manage the maintenance proactively and reactively, of all Costa US B2B assets. Some key responsibilities include the below:

• Introduce innovative processes and procedures by benchmarking against our competitors and the industry whilst bringing in fresh thinking from outside
• Manages Third Party suppliers to strict SLAs and ensures visibility to response times and time to fix
• Set up a US-wide service capability to enable machines to be installed at Customer premises throughout the USA
• Integrates with the Central Ops Manager for a seamless approach to the ops function.
• Continually looks to develop the operational capability, monitoring the Mean time between failure and aligning with the Platform and other Costa Markets
• Accountable for running the ‘Centre of Excellence’ the model operation in the Atlanta area
• Owns the operational expertise for all the B2B platforms and is the go to centre of knowledge for all the internal functions (sales)
• Ensures third Parties take ownership to raise the bar and represent Costa in the appropriate way so Customers and Consumers think we are one company

Qualifications & Skills:

• Excellent communicator, with strong influencing skills, able to operate effectively in a matrixed organization
• Good knowledge of B2B business environment.
• Depth of experience in operations delivery
• Strong analytical skills with knowledge of process improvement methodologies, such as Lean Six Sigma
• P&L Management
• Strong organizational skills, attention to detail, able to embed a continuous improvement mindset across the different teams
• An ambitious and creative Operations leader with depth of experience in multi-functional operations delivery across office and field-based teams
• Creative thinker with the ability to identify innovative business solutions and get them implemented
• Bachelor's Degree

Our Purpose and Growth Culture:
We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what’s possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors – curious, empowered, inclusive and agile – and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola.
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