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Lead Customer Service Representative
Recruited by The Shield Companies 10 months ago Address Centennial, CO, United States

Lead Customer Service Representative (Lead Receptionist)

Company

Mission Veterinary Partners
Address , Castle Rock, 80109, Co
Employment type FULL_TIME
Salary $24 - $29 an hour
Expires 2023-07-23
Posted at 11 months ago
Job Description
Overview:

Brooklyn Veterinary Clinic & PAWS Resort has an opportunity for a Lead CSR/Receptionist to join our team!

Location: 1320 Virtuoso Loop, Castle Rock, CO
Shift Details: This is a full-time position, working either four 10-hour shifts or five 8-hour shifts per week.
Compensation: $24-$29/hour, depending on experience

Are you an outgoing, animal-loving individual who strives to create an exceptional client experience? Brooklyn Veterinary Clinic & PAWS Resort has an opportunity for a Lead CSR/Receptionist to join our team! We're looking for someone who's highly organized and loves both animals and people. Prior veterinary receptionist and/or scheduling and supervisory experience is strongly preferred. Experience working with veterinary software is also strongly preferred, with Ezyvet knowledge a plus!

Benefits We Offer:
  • Paid time off and paid major holidays for full-time staff
  • Life insurance and other benefit options available for full-time staff
  • 401k retirement plan options with company match for all staff over 21 years old
  • Discount on veterinary care and products for your furry family members
  • Yearly uniform allowance
  • Medical, vision, and dental insurance options for full-time staff
Job Summary: The Lead Customer Service Representative (CSR) focuses on client service and excellent communication. The Lead CSR is the first and last contact that a client will have with the hospital and a key to creating first and lasting impressions. The Lead CSR must have exceptional client service and communication skills, computer literacy, ability to handle payment and financial issues, ability to multi-task, a friendly attitude and confidence to deal with stressful situations. The Lead CSR will support veterinarians, technicians, veterinary assistants, groomers and kennel staff in daily patient and client care.
Responsibilities:
How you'll make an impact:
  • Foster collaborative relationships with other team members and departments.
  • Maintain and uphold the Core Values and Mission Statement of MVP.
  • Collect payment when services are rendered, including making change for cash payments, processing credit cards and getting proper ID for checks.
  • Check medical and computer records for accurate client addresses, phone numbers, e-mail addresses and scan appropriate new documents to patient’s medical records.
  • Note in medical records the details discussed during client conservations including the date, time, key points of the discussion and any required information.
  • Balance the cash drawer at end of each day.
  • Schedule appointments and surgeries according hospital scheduling guidelines and make surgery and appointment confirmation calls.
  • Answer phones promptly and professionally using a multi-line phone system; answering client inquiries about basic animal care and routine procedures, questions about veterinary services and products, and provide knowledgeable advice about wellness, prevention, and diseases.
  • Verify the eligibility of clients with charge accounts.
  • Fill prescriptions refill forms and provide routine administrations instructions to clients.
  • Screen and route calls to appropriate staff; take and deliver messages promptly to appropriate staff, pulling medical records of patients so staff can properly document information.
  • Greet clients and pets by name with a smile and a positive, solution-oriented attitude.
  • Enter accurate charges; explain invoices to show value for care provided, stating all services and products provided before the total; echo doctors’ recommendations when checking out clients.
  • Train new employees using level training method.
  • Advise clients on flea/tick preventative, heartworm preventatives, pre-anesthetic testing, pain management, shampoos, home dental products, and other retail items.
Qualifications:
Required Knowledge, Skills and Abilities:
  • Computer knowledge required- keyboarding and use of communication tools (e-mail/internet).
  • Ability to conduct oneself in a confident, calm, and professional manner with clients and staff when situations are stressful and/or focused on individual tasks.
  • Ability to display tact and respect with clients and team members, even when busy or hectic.
  • Prior experience in customer service/reception in veterinary field required.
  • Must have excellent spelling and grammar.
  • Must feel and express a genuine liking for animals and their owners and for working in an animal care field.
  • Demonstrated commitment to MVP core values.
  • Working knowledge of veterinary terminology- must be able to pronounce, spell, and know the meaning.
  • High school diploma or equivalent.
  • Ability to handle varied and sometimes difficult conditions: will be exposed to highly emotional situations, unpleasant odors, noises and animal excrement.

We put people first and never compromise on our values.
Apply today for immediate consideration!

Mission Veterinary Partners (MVP) is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.