Register
Recruit Create CV

Customer Retention Specialist Jobs in New York

Retention Specialist Jobs
By Saks Fifth Avenue At New York City Metropolitan Area, United States
1-2 years experience in marketing (digital or e-commerce preferred; internship experience accepted)
Previous direct experience in email marketing
Proactively resolve problems and roadblocks in order to keep workflow on schedule and escalate higher level conflicts to manager for resolution.
Other duties as assigned by manager
Benefits package for all eligible full-time employees (including medical, vision and dental).
Bachelor’s Degree from an accredited four-year college or university (marketing, advertising, communications, or related field preferred)
Customer Acquisition & Retention Senior Manager
By No7 Beauty Company At New York City Metropolitan Area, United States
· Manage and develop strategy for loyalty program to enhance experience / maximize customer retention
· Ability to interact face to face with Senior Management, Cross Functional, and International colleagues
Customer Acquisition & Retention Senior Manager
· 5 to 7 years relevant experience in performance media and digital marketing
· Demonstrates interpersonal communication, customer service and analytical skills
What we can offer you:
Svp, Customer Retention Jobs
By Optimum At New York, NY, United States
BPO management experience including experience across multiple channels such as inbound, outbound, chat and email
Minimum fifteen years’ experience in Retention or Customer Operations environment
Minimum ten years leadership experience. Experience within the Cable or Telecom industry is preferred
Experience developing segmentation strategies, customer lifecycle and loyalty programs
Develop and implement retention strategies and best practices to achieve and surpass product and customer relationship retention
Understand and drive the attainment of key performance indicators, including service level, quality, revenue, productivity and efficiency, reliability, and attrition objectives
Retention Specialist Jobs
By CVS Health At Florida, United States
1 year of account and/or vendor management experience
Raise internal or member concerns with management as necessary.
Organize and facilitate member meetings and education events in collaboration with providers, sales, DSNP, and local community resources.
Communicate project requirements, status, open issues, and timeline to all team members.
Experience with Microsoft Office products (Word, Excel, Project, PowerPoint, Outlook).
Strong written and verbal communication and presentation skills.

Are you looking for a job that allows you to make a real difference in customer satisfaction? We are looking for a Customer Retention Specialist to join our team and help us keep our customers happy and loyal. If you have a passion for customer service and a knack for problem-solving, this could be the perfect job for you!

Overview:

A Customer Retention Specialist is responsible for maintaining customer relationships and ensuring customer satisfaction. They are responsible for identifying customer needs and providing solutions to retain customers. They must be able to analyze customer data, identify trends, and develop strategies to increase customer retention.

Detailed Job Description:

A Customer Retention Specialist is responsible for managing customer relationships and ensuring customer satisfaction. They must be able to identify customer needs and provide solutions to retain customers. They must be able to analyze customer data, identify trends, and develop strategies to increase customer retention. They must be able to communicate effectively with customers and provide excellent customer service. They must be able to identify customer issues and provide solutions to resolve them. They must be able to develop and implement customer retention strategies.

What is Customer Retention Specialist Job Skills Required?

• Excellent customer service and communication skills
• Analytical and problem-solving skills
• Ability to identify customer needs and provide solutions
• Ability to analyze customer data and identify trends
• Ability to develop and implement customer retention strategies
• Knowledge of customer service principles and practices
• Knowledge of customer relationship management (CRM) systems

What is Customer Retention Specialist Job Qualifications?

• Bachelor’s degree in business, marketing, or related field
• At least two years of customer service experience
• Experience with customer relationship management (CRM) systems
• Knowledge of customer service principles and practices

What is Customer Retention Specialist Job Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of customer relationship management (CRM) systems
• Knowledge of customer retention strategies
• Knowledge of customer data analysis

What is Customer Retention Specialist Job Experience?

• At least two years of customer service experience
• Experience with customer relationship management (CRM) systems
• Experience developing and implementing customer retention strategies

What is Customer Retention Specialist Job Responsibilities?

• Identify customer needs and provide solutions to retain customers
• Analyze customer data and identify trends
• Develop and implement customer retention strategies
• Communicate effectively with customers and provide excellent customer service
• Identify customer issues and provide solutions to resolve them
• Monitor customer satisfaction and make recommendations for improvement