Register
Recruit Create CV

Customer Retention Specialist Jobs in Iowa

Insurance Retention Specialist Jobs
By AAA Club Alliance At , Remote
Proficiency in navigating required computer applications (MPS, MRM, carrier application, internet/intranet, and agency management system).
Achieve the required quality rating of customer phone interactions as rated by management and or external quality assurance review teams.
Meet established productivity measures established by management team in support of the Agency performance.
A market competitive hourly rate depending on experience
Excellent verbal and written communication skills with the ability to make quick decisions.
A self starter with the ability to multi-task and learn new skills & technology quickly.
Consumer Retention Specialist (Remote)
By Windstream Communications At , Remote
Use Retention team only save offers and escalation procedures to prevent customers from disconnecting.
Prior Consumer DCRIS, CAMS, and Wincare experience is required, at this time.
Excellent verbal and written communication skills
Possess strong organizational skills with the ability to multi-task, prioritize daily tasks, and perform successfully in a fast-paced environment
Be the voice of the customer and a customer advocate to the leadership team
Log the customers reasons for calling and resolution taken using our Retention Recommender.
Account Manager - Retention Specialist
By Yelp At , Remote $50,000 a year
You have experience in account management, sales, advertising, or small business (preferred)
You have excellent time management and organizational skills with the ability to track and complete numerous details
You will exhibit strong communication skills, both externally with clients and internally with other Yelp employees
You have a Bachelor's Degree or 3+ years of relevant client facing experience
You have experience retaining and upselling clients (strongly preferred)
You will help strengthen Yelp’s revenue retention by providing exceptional and timely customer support
Remote - Insurance Retention Specialist
By Auto Club Group At , Remote $17.76 - $31.56 an hour
Demonstrate advanced insurance and product knowledge with a high level of technical skills
Demonstrate effective use of time management
Achieve insurance and membership save goals and other performance expectations as defined by management
Demonstrate excellent customer service skills in a fast-paced, customer-focused call center environment
Demonstrate strong skills in the use of PC applications such as Microsoft Office
College-level coursework, certification, or equivalent (i.e., continuous learning)

Are you looking for a job that allows you to make a real difference in customer satisfaction? We are looking for a Customer Retention Specialist to join our team and help us keep our customers happy and loyal. If you have a passion for customer service and a knack for problem-solving, this could be the perfect job for you!

Overview:

A Customer Retention Specialist is responsible for maintaining customer relationships and ensuring customer satisfaction. They are responsible for identifying customer needs and providing solutions to retain customers. They must be able to analyze customer data, identify trends, and develop strategies to increase customer retention.

Detailed Job Description:

A Customer Retention Specialist is responsible for managing customer relationships and ensuring customer satisfaction. They must be able to identify customer needs and provide solutions to retain customers. They must be able to analyze customer data, identify trends, and develop strategies to increase customer retention. They must be able to communicate effectively with customers and provide excellent customer service. They must be able to identify customer issues and provide solutions to resolve them. They must be able to develop and implement customer retention strategies.

What is Customer Retention Specialist Job Skills Required?

• Excellent customer service and communication skills
• Analytical and problem-solving skills
• Ability to identify customer needs and provide solutions
• Ability to analyze customer data and identify trends
• Ability to develop and implement customer retention strategies
• Knowledge of customer service principles and practices
• Knowledge of customer relationship management (CRM) systems

What is Customer Retention Specialist Job Qualifications?

• Bachelor’s degree in business, marketing, or related field
• At least two years of customer service experience
• Experience with customer relationship management (CRM) systems
• Knowledge of customer service principles and practices

What is Customer Retention Specialist Job Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of customer relationship management (CRM) systems
• Knowledge of customer retention strategies
• Knowledge of customer data analysis

What is Customer Retention Specialist Job Experience?

• At least two years of customer service experience
• Experience with customer relationship management (CRM) systems
• Experience developing and implementing customer retention strategies

What is Customer Retention Specialist Job Responsibilities?

• Identify customer needs and provide solutions to retain customers
• Analyze customer data and identify trends
• Develop and implement customer retention strategies
• Communicate effectively with customers and provide excellent customer service
• Identify customer issues and provide solutions to resolve them
• Monitor customer satisfaction and make recommendations for improvement