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Customer Care Specialist - Part Time

Company

Foot Locker Corporate Services, Inc.

Address , Wausau, 54401
Employment type PART_TIME
Salary $15 an hour
Expires 2023-09-16
Posted at 8 months ago
Job Description
Overview:
At Foot Locker we obsess over the customer. This is where you come in! We are seeking part-time Customer Care Specialists, a position that is vital to our company's success. Whether you are in school or just need a second job for some extra cash, we offer flexible schedules. You will be responsible for providing a positive customer experience through compassion and by applying the problem-solving skills developed during our three weeks of paid training. This role provides you the opportunity to build and use your strong communication abilities and expand your career by learning about the business.

By embracing diverse people, ideas, and perspectives, we will grow our workplace culture to encourage team members to feel uniquely valued and engaged, enabling them to achieve their full potential.

This position is located on-site in our Wausau, Wisconsin office.

Available hours: Hours are available Monday-Friday between 7am-9pm. A minimum of 8 hours of availability per week is required.

Compensation:
$15 / hour

Next available start date:
Monday, September 11

Training:
You would attend 3 weeks of Customer Care training from either 8:00am-12:30pm or 4:00pm-8:30pm Monday-Friday.
Responsibilities:
  • Providing customer service to our Foot Locker Retail Store Associates as they place orders for their customers
  • Empathizing with and prioritizing customer needs
  • Efficiently entering customer information and conversation notes into the order management system
  • Providing superior customer service over the phone to assist customers with questions or concerns around orders they've placed online, shipment tracking, product availability, etc.
Qualifications:
  • Ability to multi-task
  • Energetic and positive attitude
  • Previous customer service experience is preferred
  • Basic computer and typing skills
#LI-AF1
Benefits:
  • Opportunities for advancement
  • Education reimbursement program
  • Casual dress code – Wear your sneakers to work!
  • Recognition and appreciation programs
  • Refer your friends and make some cash
  • 30-50% employee discounts