Customer Care Specialist $16/Hour

We have KING SIZE career opportunities at Haynes Furniture!

We are ready to hire you, coach you, enhance your product knowledge and help you further your career! Immediate openings for driven Customer Care Specialists!

What we’re all about

• We are passionate about creating memorable living environments and we consistently work on raising the bar – we hope you can reach high and dream BIG!
• We are a family owned and operated company for the past four generations. When you join our team, you join our family!
• We are excited to add new team members that hold our values of RESPECT. QUALITY. GRIT. GROWTH.

Enjoy the following benefits & more!

• Review each order to ensure the order is paid in full, ensure merchandise is committed, sets/groups are complete and verify where the order will ship from or deliver from to prevent any possible delays or problems.
• 401(k) retirement plan/company contribution
• Short Term and Long-Term Disability
• Promptly review, resolve, and respond to all Social Media messages and reviews.
• Basic and Supplemental Life Insurance, Dependent Life Insurance
• Paid time off begins after first 120 days
• Assist customers with orders, take credit card payments, process refunds, as well as perform cash balancing and DOMA filing.
• Medical (including vision) and Dental options
• Assist with any on-line purchase; on-line shopping carts, on-line orders, add-ons to orders (pillows, additional pieces, protection plans, etc.), as well as reselections.
• Excellent time management skills, attention to detail and the ability to multi-task.
• Find quick resolutions to customer questions or concerns.
• Assist customers with finance order questions.
• Any other duties or responsibilities assigned by management.
• Assist customers quickly by answering questions about product, purchases, and scheduling delivery or customer pick up of an on-line purchase.
• Knowledgeable of social media applications, such as Facebook, Twitter, Yelp, etc.
• Excellent customer service skills and great enthusiasm for helping customers.
• Enter approved even exchanges and attach needed photos, return authorization, or Warranty Protection Plan claim approvals.
• Strong Verbal, written and interpersonal skills
• Act as an advocate for customer by facilitating restoration of product by opening a service order, documenting account properly, obtaining pictures of damage/defect and working with third party technician services to complete service visit.
• Problem solving skills
• Answer incoming calls, make outbound calls, respond to chats and emails promptly to ensure customer satisfaction.
• Competent in MS office, Excel, and web browser environments.
• Problem solve for damaged items, delivered wrong, tagged wrong or entered wrong orders and partner with Customer Care’s Leadership Team to assist in the best resolution for customer.
• Previous experience in Ecommerce, customer service and/or customer support environment.
• Employee Discount on already great deals