Customer Care Specialist Jobs

Customer Care Specialist

Our client is looking for a Customer Care Specialist, who will provide a premium and motivational experience by monitoring and responding to inbound social media messages from multiple channels and categories. This person’s goal will be to innovate and look for opportunities to inspire individual customers to reach their personal goals and become better through 1:1 social conversation. They will maintain the company category voice and adhere to established department policies and procedures while working to create outcomes where everybody wins for the company and its consumers. They’ll interact with consumers, motivating them to reach their goals, affirming their choice of company product, and inspiring engagement with Digital Marketing initiatives.

This role can be fully remote or a hybrid model in Beaverton, Oregon.

Must have:

• Retail Sales
• Fashion Passon - Athletic Wear
• Contact Center / Social Media Customer Service

Customer Care Specialist Responsibilities

As part of working with the North America Consumer Services Social Media team, you’ll handle all Global English contacts for the accounts we support over Twitter, Instagram, YouTube and our company Apps. You’ll also connect with each consumer you talk to and provide premium customer service in every interaction. Along with serving consumers, you will also provide the management team with insights gained from routine health checks of the company websites and social media spaces, offering feedback related to key contact drivers, hot topics, products, customers, website information, issues and trends. You will maintain an up-to-date understanding of the entire company product line, marketing initiatives, software services, web properties and events. In addition, you'll utilize systems and other support tools to ensure accurate responses to consumer inquiries and to capitalize on potential sales opportunities.

A typical day consists of working the social cases that come into their queues. The cases coming in are from the variety of handles we support so you can expect to answer a variety of questions. You will work on each case and provide the best possible service with each interaction. You will keep track and report on any trending topics that we hear from their consumers. You will also attend weekly team meetings to stay up to date on policies and processes.

Who You Will Work With

You’ll be working in a team environment reporting to one of the Social Media Managers. You’ll work with their geo teams to ensure you’re in tune with global events and launches. You'll also work with company cross-functional teams to provide insight and feedback about their respective consumer communities.

• Strong computer skills, including experience navigating the internet and using PC and Windows-based software (Microsoft Office).
• Proven strong problem-solving skills, analytical skills and attention to detail.
• Customer Care Specialist QualificationsBachelor's degree, preferably in communications or marketing or an additional 2 years of equivalent industry-related business experience in lieu of degree.
• Excellent team and customer service orientation.
• Ability to read, speak and understand English.
• Demonstrated initiative and ability to work independently and/or in a diverse team environment.
• Excellent written and verbal communication skills.

Compensation: $20.50/hr.Benefits

Benefits are available to eligible VanderHouwen contractors and include coverage for medical, dental, vision, life insurance, short and long term disability, and matching 401k.

About VanderHouwen

VanderHouwen is an award-winning, Women-Owned, WBENC certified professional staffing firm. Founded in 1987, VanderHouwen has been successfully placing experienced professionals throughout the Pacific Northwest and nationwide. Our recruitment teams are highly specialized in either Technology and IT, Engineering, or Accounting and Finance career markets. Our recruiters value building meaningful, professional relationships with each candidate as well as developing honed knowledge of companies' staffing needs and workplaces. Partner with us to land your next exciting career.

VanderHouwen is an Equal Opportunity Employer and participates in E-Verify. VanderHouwen does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable local, state or federal civil rights laws.