Customer Care Specialist Jobs in Virginia , Employment

Are you looking for a job that offers great customer service and a chance to make a difference? We are looking for a Customer Care Specialist to join our team and provide exceptional customer service to our customers. If you have a passion for helping people and a knack for problem-solving, this could be the perfect job for you!

What is Customer Care Specialist Skill Requirements?

• Excellent communication and interpersonal skills

• Ability to handle customer inquiries in a professional and courteous manner

• Ability to work independently and as part of a team

• Ability to multi-task and prioritize tasks

• Proficiency in Microsoft Office Suite

• Knowledge of customer service principles and practices

• Knowledge of call center telephony and technology

What is Customer Care Specialist Qualifications?

• High school diploma or equivalent

• Previous customer service experience

• Knowledge of customer service principles and practices

• Knowledge of call center telephony and technology

What is Customer Care Specialist Knowledge?

• Knowledge of customer service principles and practices

• Knowledge of call center telephony and technology

• Knowledge of company products and services

• Knowledge of relevant computer applications

What is Customer Care Specialist Experience?

• Previous customer service experience

• Previous experience in a call center environment

What is Customer Care Specialist Responsibilities?

• Respond to customer inquiries via phone, email, and chat

• Troubleshoot customer issues and provide solutions

• Provide accurate information about products and services

• Follow up with customers to ensure their satisfaction

• Record customer interactions and details of inquiries

• Update customer information in the customer service database

• Process orders, forms, and applications

• Identify and escalate priority issues