Manager Client Management, Sme

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The Client General Manager within GBT is primarily focused on driving continued mutual value to the buyer-seller relationship though the development and ownership of a holistic overall relationship strategy, the ongoing cultivation of a true business partnership between GBT and the client, and the deployment of comprehensive products, services, and solutions. It is a highly collaborative customer facing role with the expectation of ensuring alignment and seamless interaction within the GBT organization, such as Meetings & Events, Consultancy, GBT Travel Partner Network, etc.

The CGM provides strategic insights and relationship management to a portfolio of US Headquartered clients and prospects with air volume between $5M and $20M. Majority have a global footprint.

Responsibilities:

• Generate sales, builds expansion and retains key clients by identifying new sales opportunities within existing accounts
• Client on boarding and product implementation, maintenance and training (including New DK requests, Travel Alerts, new user ID creation for reporting, client configuration changes)
• Develops and implements strategic initiatives and GBT brand strategies to exceed key performance metrics including negotiating contracts with commercial terms securing revenues that exceed targets from GBT products, services and solutions
• Ensure action and responsiveness to the customer by all partners
• Update SFDC as directed
• Act as the internal voice of the client by developing a deep understanding of the customers’ business needs at a C Level down to the travel department in order to deliver recommendation
• Fully understand and effectively leverage balance of trade
• Lead client retention and revenue growth plans – Develops strategic business growth plan for allocated account portfolio
• Conduct bi-annual strategy session with our business partners to update the strategic account plan
• Design Travel Program Spend Strategy (Policy Consulting)
• Quarterly review of company earnings, executive presentations and company news to recommend adjustments for the business account plan
• Identify and leverages B2B opportunities / synergies
• Focus strategy on Supplier Revenue (i.e. NetFares and Hotel Attachment rate plan)
• Identify client’s vertical market, supplier and industry trends for growth opportunities
• Develop and demonstrates deep travel Industry insights / Competitive Understanding; leverages this to “teach” the customer
• Manage Account Relationships/Builds Strategic Relationships with Customer and ensure a robust WOI
• Sell Premium Revenue by developing and negotiating proposals and strategy for consulting, meetings and product engagements
• Interpret overall T&E compliance and leakage reports. Develops and delivers compliance and communication plan to client.
• Facilitate Implementation of new business to include coordination with TPN offices
• Facilitate with MI the setup and maintenance of management information reporting profile, DK’s, and reporting troubleshooting
• Liaise with GSD partners in the design of service platforms
• Design and Delivers the Technology Road Map
• Drive alignment within the organization and company around the client’s business, account strategies, objectives
• Main point of contact for clients, Liaison to internal partners
• Own the business review and account plan for each client within the portfolio

Additional Required Skills and Experience:

• Strategic Business Planning
• Pipeline Management
• Written / Oral Customer / Internal communication
• Complex Deal Construction
• Negotiation Skills
• Global Expansion implementation
• Consultative Problem Solving
• Strong time management and organizational skills
• T&E Industry Expertise
• Proposal Writing
• Executive Relationship Management
• Salesforce, Word, PowerPoint, Microsoft Outlook and Excel Skills
• Knowledge of and use of the Challenger model
• B2B Business Development and Sales

Location

United States - Virtual Location

The US national annual base salary range for this position is from $70,000 to $140,000. The national range provided includes the base salary that GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.

In addition to base salary, this role is eligible for either our Annual Incentive Award plan, which rewards participants based on company and individual performance, or eligible for one of our metric-driven Sales Incentive Plans (certain sales roles only). An eligible employee can only participate in one of these plans during an eligible period. This role is also eligible for awards under the company Equity Incentive Plan, which is designed to align participants' interests with those of shareholders. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.

GBT 2023 Benefits-at-a-Glance

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Wellbeing resources to support mental and emotional health for you and your immediate family.
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• And much more!
• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.
• Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
• We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

All qualified applicants will receive equal consideration for employment without regard to age, gender identity (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, race, color, religion, creed, national origin, disability, veteran status, citizenship or marital status. It is our policy to maintain an equal-opportunity environment free from intimidation, harassment or bias for our candidates, colleagues, clients and suppliers.

We are committed to providing reasonable accommodation to individuals with disabilities. Please, let your recruiter know if you need an accommodation at any point during the hiring process. For more details, please consult GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!