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Director, Client Advice & Management
Company | Initiative |
Address | New York, NY, United States |
Employment type | FULL_TIME |
Salary | |
Category | Advertising Services |
Expires | 2023-06-06 |
Posted at | 1 year ago |
The Director, Client Advice and Management, supports the Group Director in their mission to deliver business-appropriate, best-in-class solutions for Initiative clients. You partner with the integrated Initiative team and across Mediabrands SBUs to ensure brilliant strategy, design, flawless execution, and most importantly, delivery on KPIs and business results for your client.
- Responsible for ensuring all client financial stewardship, reporting, budget management, authorization and billing needs are met in a timely an accurate fashion
- Ensures communication of creative needs and coordinates with partner agency teams on timely delivery of assets for campaigns
- Leads, issues and conducts weekly client “hot list” meeting
- Day to day driver and quality manager of the Client Advice and Management team
- Build relationships with day to day leads on the client side, as well as with clients’ partner agencies
- Manages all communications in a timely manner, with no request going unnoticed.
- Contribute to and author client proposals, recommendations and points of view
- Regularly educate your team, your Group Director and Discipline leadership on your clients’ business, culture and industry
- Support SD/GD in leading key projects and internal timelines
- Actively drive and support the efforts of leadership and the integrated client team, including SBUs, to deliver brilliant work, best in class, integrated solutions, and flawless execution, contributing to positive client satisfaction scores
- Participate in all client briefings, and articulate client needs and objectives to the integrated Strategy, Communications Design and Partnership leads
- Develop your client advice team through performance management and giving consistent feedback
- Apply a client lens to all areas of Initiative product, ensuring solutions developed are business-appropriate and meet agreed-upon KPIs
- Keep all leadership and team members informed and aware of new developments internally and externally
- Ensure over delivery of all agreed-upon performance KPI’s
- Seek out opportunities to grow existing business and drive organic growth across group of accounts, through Initiative’s services as well as those of Mediabrands’ and IPG partner agencies
- Support the Group Director in tracking and managing team staffing and resource allocation, and monitoring scope of work
- Regularly track and report progress against financial goals / targets across Initiative and Mediabrands SBU’s
- Participate and project manage in new business when required – either on prospective clients or organically from your own group of clients
- Strong leader, presenter and packager of opportunities
- Proven ability to develop and maintain strong professional relationships with clients, colleagues and vendors
- 7+ years’ experience in Marketing, Advertising or Media
- Ability to drive projects from conception to completion; project management experience
- 4+ years’ experience in leading, managing and developing a staff
- Strong commercial acumen
- Background in consulting, marketing, advertising or integrated communications
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