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Director, Experience Product Management, Internal Client Experiences (Wealth)

Company

TIAA
Address , Charlotte, Nc
Employment type FULL_TIME
Salary $135,300 - $225,500 a year
Expires 2023-07-22
Posted at 1 year ago
Job Description
Experience Product Management
Defines and implements solutions for key experiences/channels within specific client journeys.
Key Responsibilities and Duties
  • Drives feature/capability roadmap assessment and development across assigned areas/channels to deliver customer and business outcomes.
  • Defines and reviews key performance indicators (KPIs) to evaluate impact and effectiveness of solutions.
  • Collaborates with product managers, technology, design, and other teams to identify, prioritize, design, and deliver key solutions.
  • Leads the experience product management lifecycle for assigned platforms/channels within specific client journeys.
Educational Requirements
  • University (Degree) Preferred
Work Experience
  • 5+ Years Required; 7+ Years Preferred
Physical Requirements
  • Physical Requirements: Sedentary Work

Career Level
9IC

Additional Information For Posting
An Experience Product Manager focused on diagnosing friction and prioritizing/driving ongoing enhancements across the internal associate experience within the Wealth organization. This role sits within the Digital & Client Experience organization.
  • Monitor external best-in-class experiences and trends within and outside of Financial Services industry to anticipate customer expectations, needs and impacts across our associate(s) experiences.
  • Partner with customer experience and creative leads in design thinking practices to guide the design of a signature experience and memorable moments for associates.
  • Champion voice of customer activities including co-creation sessions, primary research, persona and empathy development, journey mapping etc.
Required qualification:
Product management experience, preferably in Financial Services and/or Wealth Management space.
Preferred qualifications:
  • Ability to collaborate with business partners to determine needs for business optimization
  • Expert level understanding of digital, social, and emerging tech trends
  • Strategic decision-maker who can resolve conflicts
  • Leader who inspires action and promotes smart risk taking
  • Ability to build strong relationships with stakeholders, team members and clients to drive transformation and change
Base Pay Range: $135,300/yr. - $225,500/yr.
Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans).
_____________________________________________________________________________________________________
Company Overview
TIAA is the leading provider of financial services in the academic, research, medical, cultural and government fields. We offer a wide range of financial solutions, including investing, banking, advice and education, and retirement services.
Benefits and Total Rewards
The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That’s why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being. To learn more about your benefits, please review our
Benefits Summary
.
Equal Opportunity
We are an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status.
Read more about the Equal Opportunity Law
here
.
Accessibility Support
TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.
If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:
Phone: (800) 842-2755
Privacy Notices
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here
.
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here
.
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