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Director - Client Management
Company | American Express |
Address | District of Columbia, United States |
Employment type | FULL_TIME |
Salary | |
Category | Financial Services |
Expires | 2023-10-12 |
Posted at | 7 months ago |
You Lead the Way. We’ve Got Your Back.
- Develop and build a top-performing team to retain and drive increased American Express’ business (B2B and B2C) by growing revenue and improving share. This includes helping your team identify and expand existing business relationships, close acceptance gaps with Merchants, and develop strategic portfolio / account plans.
- Embrace the fast-changing payments landscape and keep current with supply and demand, payment trends and economic and competitive indicators.
- Lead team to deepen their understanding of Merchant needs so they can align American Express’ value proposition and increase share by customizing and reinforcing our value proposition using financials.
- Define what winning looks like and collaborate across the Enterprise to deliver holistic value that leads to incremental revenue.
- Ensure that American Express is front and center for our valued clients. Modeling key sales behaviors and skills and balance deal vs. skill coaching.
- Cultivate a culture of learning, strong challenger sales and consultative relationship management.
- Lead a team of 5 senior client managers, supporting approximately 500+ Merchant accounts with more than $5.2B in charge volume.
- Increase Merchant Satisfaction and maximize profits with an enterprise thinking approach.
- Track record of driving superior sales results through others by providing strong thought leadership, clear prioritization / pipeline management, sound decision-making and creative problem-solving.
- Bachelors Required
- Excellent oral, written communication and presentation skills. Ability to communicate frequently, candidly and clearly. Ability to listen and adapt/pivot approach.
- Ability to collaborate, be flexible and manage change in a fast-paced, dynamic business environment. Use networks inside and outside the business to provide support in delivering goals.
- REQUIRED: Travel required 10% when business travel resumes.
- Innovative leader who has strong change management skills and leads with a growth mindset. Willing and able to contribute directly to team efforts and results.
- Uses breakthrough thinking to generate insights, alternatives, and opportunities for business growth/new merchant solutions. Strong business knowledge and financial acumen is a must.
- Proven people leader with demonstrated ability of building a top-performing sales and account development team. Focus will be on B2B sales growth.
- Strong demonstration of Challenger skills and ability to work with C level executives to grow revenues.
- Existing people leader strongly preferred.
- LOCATION: Position is virtual with candidate residing ONLY in Washington DC, Maryland, Virginia and North Carolina area.
- Knowledge of the Merchant / acquiring business and/or the U.S. payments industry are strongly preferred.
- Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Career development and training opportunities
- Bonus incentives
- 6% Company Match on retirement savings plan
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free and confidential counseling support through our Healthy Minds program
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free financial coaching and financial well-being support
- Competitive base salaries
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