Bx Success Consultant Jobs

The Qualtrics XM Platform™ is a system of action that helps businesses to attract customers who stay longer and buy more, to engage and empower employees to do the best work of their lives, to develop breakthrough products people love, and to build a brand people can’t imagine living without.

Joining Qualtrics means becoming part of a team bold enough to chase breakthrough experiences - like building a technology that will be a force for good. A team committed to diversity, equity, and inclusion because of a conviction that every voice holds value, with a vision for representation that matches the world around us and inclusion that far exceeds it. You could belong to a team whose values center on transparency, being all in, having customer obsession, acting as one team, and operating with scrappiness. All so you can do the best work of your career.

We believe every interaction is an opportunity. Are we yours?

The Challenge

The XM Success Team is at the heart of Qualtrics. From the initial onboarding to ongoing adoption, we assist customers throughout their lifecycle, helping them unlock the most value from our products and services. We understand their goals and, as trusted advisors, recommend solutions to the challenges they face.

Qualtrics is seeking a BX Success Consultant to help assist customers in their brand experience journey. Most commonly these customers have not used technology for brand tracking before. Therefore, customers require support in adopting the Qualtrics technology and bringing it into their regular operating rhythm. You will meet with clients and help them best leverage our technology, including teaching them how to navigate their BX dashboard and how to understand and interpret the data in the Brand Analytics Suite.

A Day in the Life

• Build campaigns, programs and processes to enable to drive tech adoption in a more scalable way
• Advise customers on how to better leverage technology via proactive outreach
• Establish and review usages statistics signaling opportunities for proactive engagement
• Identify the most impactful activities to driving tech adoption and documenting recommendations for how best to conduct those activities
• Provide input to customer enablement team on what has worked well to drive adoption
• Support 65-85 BX customers in gleaning insights from the BX technology org with all BX customers.
• Evaluate customer product usage via a technical health scorecard with the goal of driving platform adoption
• Teach customers how to extract meaning from their data, including responding to technical questions (e.g.., How do I see my awareness among males ages 24-32? What is the Distinctive Image Associations widget telling me? My awareness went down- what should my next steps be to understand why?).

Minimum Qualifications

• 2-4 years of relevant experience
• Base-level Qualtrics dashboard technical expertise, with BX-specific knowledge a plus
• Foundational brand research background or understanding with the ability to parse through data for relevant customer insights
• Ability to prioritize activities across multiple accounts to maximize impact
• Experience working in research focused roles
• Enjoy teaching and be willing to experiment to find optimal activities
• Client-facing skills to work directly with customers

The base pay range for this position in the US is $70.5K-$130.0k per year however, the base pay offered may very depending on location, job-related knowledge, education, skills, and experience. A sign-on bonus and restricted stock units may be included in an employment offer, in addition to a range of medical, financial, and other benefits, based on eligibility criteria.