Full Time-Client Service Specialist

Full time Remote Client Services Specialist

• Class: Non-exempt, hourly, full time
• Reports to: Director of Client Services
• Central Time Zone preferred
• Schedule: M-F, Weekends and Holidays as scheduled

Who We Are

The Periscope Group has a growing network of physical and occupational therapists around the country who perform medical necessity assessments. We work with health plans and other businesses throughout the nation. To learn more about Periscope, visit us at: http://www.periscope365.com

This is your opportunity to join Periscope, as a Client Services Specialist. The ideal candidate will have excellent custom services skills, with energetic, friendly and professional demeanor serving as the face of Periscope! Must have comfort learning and using technology. Must enjoy working independently as well as within a team. Looking for someone with great organizational skills, that is detail oriented with the flexibility to meet the needs of the company.

What’s in it for you?

• Fully remote role.
• Opportunities for growth.
• Benefits Package - accrued time off, medical, dental, vision, 401k, holidays.
• Competitive compensation
• Flexible work schedule, Monday-Friday with once-a-month weekend rotation.

Primary Duties

• Professional communication with health plans and therapists.
• Adhere to all company policies and Standard Operating Procedures.
• Flexibility within the department, performing other administrative duties as needed.
• Provide administrative support to internal and external parties.
• Assist health plans/clients and therapists with coordination of Periscope services.
• Identify problems with data quality and communicate issues with staff and supervisor.
• Respond to and resolve administrative inquiries in a timely manner.
• Must safeguard patient privacy and confidentiality by following the guidelines set forth in the Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA).
• Accurate documentation of communications within a record.
• Review and interpret medical documents and verify information.

Required Skills

• Desire to continuously learn and grow with an evolving company.
• Capability to carry out instruction furnished via phone, email or portal system.
• Secure home-based work area with High Speed Internet and computer access.
• Outstanding interpersonal and customer service skills.
• Excellent verbal, written and listening communication skills.
• Proficiency in some basic medical terminology.
• Proficiency with technology, experience with Microsoft Office 365 and willingness to learn new programs.
• 3 - 5 years experience with computer data entry and database management, preferably in a healthcare setting.
• Possess effective organizational skills with attention to detail, including working with multiple projects simultaneously.