Vice President Of Customer And Partner Success Jobs

Prior experience in the cybersecurity MUST (ideally IoT but not necessary)

Prior experience with an Israeli vendor preferred.

Experience in a cyber start-up (Series A, B, C, D , E) is a MUST

Leading an existing team of 5 CSMs across the US and EMEA.

Scaling and defining the new global post-sales playbook for this vendor

Working with CISOs & Strategic Customers reponsible for post-sales activities (renewalls etc.)

3+ years of Management / Leadership experience in the legal technology space.

From process design to systems management, you will own how your team runs and engages with customers and internal stakeholders.

Develop and implement a customer experience strategy that aligns with Proof's business objectives and ensures customer success throughout their engagement

Contribute directly to Proof's user experience vision and operational strategy.

Drive growth across all regions and service offerings while more broadly marshal and guide resources to implement impactful, scalable solutions.

Establish and manage metrics to track customer success and report progress to the executive team

Increase efficiency through technology. Oversee the technology adoption process with tools and systems like the Customer Success Management Software, etc.

Technical background: Must possess experience in building out processes and systems for Global Customer Success teams (e.g.; Gainsight)

Setting the strategy and prioritizing Objectives and Key Results (OKRs) while leading the Customer Success teams.

Work collaboratively with the sales teams to connect with executives at potential and current clients to identify goals.

Operationally excellence: bring value to Lucid's customers to create a culture of excellence within the teams you support.

You will ownfull responsibility for Customer Sucess post-sales i.e both Customer Relationship Management (Account Management) and Clinical Operations function

You would collaborate extensively with Marketing, Sales, Product, and Finance teams to achieve customer success

10+ years of experience in Customer Success leadership digital health and EHR setting (preference for experience serving providers and patients)

Experience developing key business metrics and track record of consistently delivering against targets in a fast-paced environment

Experience building and leading multiple customer-facing teams with a focus on implementation, engagement, and retention

Build and Lead the team across states to execute Clinic Operations and Customer Success function

Analytical, detail-oriented with strong project management skills

Effective time management skills and ability to overcome obstacles to meet deadlines

Senior Leadership experience in post-sales relationship management

Partner with Service Delivery, Customer Support and Product Management to drive overall customer satisfaction

Ability to assist management in developing overall strategy and objectives and coordinating day to day operations

Bachelor’s degree in Business or a related discipline, or a combination of education and related experience.

Hire, mentor, manage, and direct post-sales Customer Success organization members.

Partner with the sales organization to offer account insights and build expansion opportunities.

Bachelor’s Degree in a relevant technical field (petroleum engineering, geology, finance)

Minimum of 7 years experience in the oil and gas industry.

Proven software Customer Success leadership experience.

Executive-level experience and ability to navigate accounts at the most senior levels.

Drive Customer Experience & Success Outcomes

Evaluation/improvement cycle for all stages of Customer experience

Compensation: $150,000Base +$+$ Plus Bonus Excellent Benefits!

Increase renewal rates and reduce churn

Influence future lifetime value through higher product adoption, customer satisfaction, and NPS scores

Drive new business growth through greater advocacy and reference-ability

Demonstrate great communication skills, setting the example and expectation for your team

Minimum of 7 years of experience leading teams, both direct reports and cross functional team members

Retail/Wholesale experience, including background in driving business solutions with Marketing and Merchandising leadership

Digital media, in-store media, e-Commerce software, analytics and business operations knowledge preferred.

Partner with Retail Acquisition to develop Lead Customer Engagement plan with new customers who are not currently partnering with MarTech

Build and lead the right customer wiring strategy based on strategic importance and business development objectives

5+ years of experience in customer success/account management leadership role

customer success/account management leadership role

Develop and maintain strong relationships with partners to improve overall partner experience

Drive partner adoption by developing strategies to provide a streamlined onboarding experience

Manage and mentor Customer Success team, providing guidance and support to help them achieve their goals

Exceptional communication and strategic thinking skills

Experience guiding product decisions and ensuring alignment with business goals

Therapy coverage benefits to enable our employees to get the care they need

Customer Care:Enhance customer support experiences for clients and providers, including phone intake and support services.

Cross-functional Leadership:Effectively organizing and influencing teams from various functions will be central to driving alignment and achieving collective goals.

Master's degree (MHA, MBA, or MPH)

Medical, Dental, and Vision coverage effective on your first day with plans to meet your needs including HSA and FSA options.

12+ years experience as a CS in AdTech.

8+ years experience managing a CS team.

Manage a global team of Customer Success Reps.

Young company with impressive customer portfolio.

Backed by VC's with a successful track record.

Must come from an Agency background early in your career.

Well versed in the SaaS B2B realm with great product knowledge e

Experience with working at companies from $15 mil in revenue and above with also working with global teams

Experience monitoring customer needs, pulse on customer activities, working with stakeholders, how to run QBR’s, background with building teams.

Combined background of post-sale and sales experience

Excellent communication and presentation skills

Prior experience in Sales or Talent domain(s) is a plus

Proven experience building and leading a Customer Success team.

Excellent leadership, mentorship, and team-building skills, with the ability to motivate and inspire others to deliver exceptional results.

Exceptional communication and interpersonal abilities, capable of building strong relationships with diverse stakeholders.

Passionate about customer advocacy and continuously enhancing the customer experience.

Bachelor's degree in Business, Marketing, or a related field. MBA or advanced degree is a plus.

Demonstrated track record of driving customer success, retention, and revenue expansion.

Cost management in partnership with finance.

Defining and enabling customer goal achievement, introducing new capabilities and use-cases; collaborating across teams to identify and pursue customer growth opportunities.

Minimum of ten years’ experience in the Customer Success / Post Sales space

Experience with tools like Gainsight, Medallia, SFDC, ServiceNow, PSA tools, Asana, etc.

Experience building and managing large (100+ employees) Customer Success teams in a fast-paced, dynamic environment.

The skills to be a data-driven decision maker, with a willingness to experiment and iterate.

Strong leadership, experience in leading large teams, and team management skills, with the ability to build and motivate high-performing teams

10+ years of experience with healthcare technology (i.e., EHRs, Practice Management, etc.) account management & implementation

Bachelor's degree in business administration, healthcare management, or a related field. Advanced degree preferred

Relationship Building and Account Management:

Develop a deep understanding of their unique challenges, goals, and requirements.

Recruit, train, and develop a team of customer success managers with specialized oncology and community healthcare expertise.

Excellent leadership skills with experience managing high-performing teams

Build and manage a high-performing teams that deliver exceptional results

Develop and manage the customer success budget to ensure that resources are being utilized effectively

Partner with other teams within the company to ensure that the customer experience is seamless and consistent across all touchpoints

10+ years of experience in customer success or professional services, with a proven track record of success

Strong communication and interpersonal skills, with the ability to build relationships with stakeholders at all levels of an organization

Excellent leadership skills with experience managing high-performing teams

Build and manage a high-performing teams that deliver exceptional results

Develop and manage the customer success budget to ensure that resources are being utilized effectively

Partner with other teams within the company to ensure that the customer experience is seamless and consistent across all touchpoints

10+ years of experience in customer success or professional services, with a proven track record of success

Strong communication and interpersonal skills, with the ability to build relationships with stakeholders at all levels of an organization

Excellent leadership skills with experience managing high-performing teams

Build and manage a high-performing teams that deliver exceptional results

Develop and manage the customer success budget to ensure that resources are being utilized effectively

Partner with other teams within the company to ensure that the customer experience is seamless and consistent across all touchpoints

10+ years of experience in customer success or professional services, with a proven track record of success

Strong communication and interpersonal skills, with the ability to build relationships with stakeholders at all levels of an organization

Customer Care: Enhance customer support experiences for clients and providers, including phone intake and support services.

12+ years of professional experience; with previous experience in the healthcare industry

Experience in leading non-exempt teammates

Experience guiding product decisions and ensuring alignment with business goals

Therapy coverage benefits to enable our employees to get the care they need

Provider Onboarding & Success: Ensure smooth and efficient onboarding of providers to the platform and ultimately success in working with SonderMind.

Work with product teams to help inform about optimizing customer experience.

Work with other Operations Managers as needed.

Assist Sales Agents and Sales Managers as necessary.

Advanced knowledge of bankcard industry and programs

Advanced knowledge of point-of-sale hardware and software platforms

Provide guidance and leadership for all the customer implementation and support teams.