Unit Manager Jobs

Operational Management

Lead team of non-exempt service staff in the overall management of a retail unit in full compliance with all food, occupational safety rules and regulations and customer service expectations.

• Ensures high standards are consistently met via the implementation of all HUDS and University quality assurance policies and procedures related to food, sanitation, equipment and facility maintenance and management, safety, etc.
• Ensure Unit’s physical plant is organized and in good repair. This includes, but is not limited to: walls, ceilings, floors, storage and receiving areas, servery, kitchen space, dining rooms, etc. Submits requests for repair if necessary.
• Ensure kitchen equipment (i.e.: dishwasher, ovens, refrigeration, exhaust and ventilation systems) is operational. Submits necessary requests for repair if necessary.
• Solicit, sell, plan and execute simple to complex catered events including, but not limited to conferences, campus-wide events and commencement week events.
• Implement and monitor FoodPro menu and inventory management system including, but not limited to: ensuring cost control and mitigation of loss prevention, completion of weekly inventory audits; maintenance of appropriate inventory levels based on menu needs, etc.
• Provide outstanding customer service and ensure specialty diets and other nutritional needs are met.
• Develop and maintain positive and professional relationships with internal and external University stakeholders.
• Responsible for developing catering menus in cost efficient, creative ways that meet the needs of the client.

Fiscal Management

Ensure financial viability of assigned Unit through development and management of budget based on realistic goals. Ensure all financial related tasks are completed in a timely and accurate manner.

• Accountable for financial management of the Unit including developing and managing the annual operational budget which includes, but is not limited to management of MORS, estimation and management of food and labor cost goals, etc.
• Encourages creative approaches to improved financial viability including cost reduction initiatives and other related efforts.
• Submit all invoices and PCard documentation per HUDS policy and procedure. Audit and review documents for accuracy prior to submission.
• Ensures all reporting is completed per University standards and all record-keeping is maintained in accordance with University policy.

• Supervisory experience
• Minimum of 5 years’ relevant work experience
• Bachelor’s degree or equivalent work experience required

• Associates or Bachelors Degree in Hospitality Management or related field.
• Skilled at addressing a variety situations and negotiating successful outcomes with a diverse group of stakeholders.
• Schedule requires manager to be in Unit during dinner service.
• Knowledge of Kronos timekeeping software or similar system.
• Ability to meet multiple deadlines and manage competing priorities.
• Demonstrated ability to deliver exceptional customer service.
• Knowledge of FoodPro Menu Management system.
• Experience managing in a unionized environment.
• Must be adaptable to a frequently changing environment and ability to remain calm in stressful situations.
• Strong time management, organizational and multi-tasking skills.
• Good professional judgment and ability to independently make sound business decisions.
• 5-7 years of related food service management experience.
• Works professionally, ethically and with integrity; Uphold the vision and mission of HUDS and the University.
• Ability to learn and adapt to new computer systems and applications as needed.
• Ability to work nights, weekends and holidays and be on-call as needed.
• Emergency Status Designation: Essential Personnel Work Format: On Campus
• Experience with the sale and execution of catered events.
• A passion for food and knowledge of current food trends.
• Proficiency in Microsoft Office applications (Word, Outlook, Excel).
• Strong record of business acumen including financial and human resource management.
• Operational experience with industrial kitchen equipment (dishwasher, oven, ventilation systems, etc.).
• Previous sales experience in an off-site catering environment.
• Operational experience with food service applications and computerized menu management systems.
• Strong communication (verbal, written, interpersonal) skills and an ability to communicate effectively with a diverse constituency.

• Position frequently involves long hours and widely diverse duties
• Ability to stand for extended periods of time
• Must be able to lift (approximately 20 to 30 pounds), bend, stoop and perform other physical exertion

• Ability to work evenings, weekends and holidays as needed
• Standing and walking for significant amounts of time is necessary
• Subject to wet floors, temperature extremes, and excessive noise

Continued:
Employee and Labor Management

Provide leadership and direction to a diverse team of unionized, non-exempt workforce. Develop and maintain a positive and collaborative working environment that promotes, open communication, consistency, fairness and opportunities for continuous learning while achieving the vision and mission of HUDS and the University.

• In consultation with Human Resources, imposes corrective action measures as needed while complying with the terms of the Collective Bargaining Agreement and University policy and procedure.
• Ensures performance expectations and work rules are clearly communicated and implemented via regular coaching, mentoring and regular staff meetings.
• Develop and maintain positive, professional relationships with front line service staff via regular meetings, two-way communication, timely feedback, collaboration, and consistent visibility in the work unit.
• Interview candidates and hire based on approved staffing pattern. Complete probationary employee evaluation form as required.
• Develop and maintain professional relationships with Union Shop Stewards.
• Assist with the development and implementation of new policies, procedures and trainings.
• Ensure Kronos timekeeping system is accurately and regularly maintained. Process timecards and absence requests in a timely manner and per HUDS policy and procedure.
• Participates in grievance hearings and arbitrations. Submits answers to grievances per the timelines outlined in the Collective Bargaining Agreement.

We invite you to visit Harvard’s Total Rewards website to learn more about our outstanding benefits package, which may include:

• Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.
• Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.
• Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.
• Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.
• Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.
• Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.
• Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.
• Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.
• Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.

Hospitality & Dining Services

USA - MA - Cambridge

Y0057M FD Food Services Mgt III

On-Site

Dining Services/ GSAS Commons

Dining Services

Full-time

057

00 - Non Union, Exempt or Temporary

Criminal, Drug Testing, Education, Employment, Identity

Monday, Wednesday & Friday 7:00am - 3:00pm Flexible
Tuesday & Thursday 11:30am - 7:30m Flexible

Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.