Multi Unit Manager Jobs

You are applying for work with a franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc., Dunkin' Donuts or any of their affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees.

If youre ready to take your career to the next level with a company that is rapidly growing, then we have the opportunity that you've been looking for.

A Multi-Unit Manager (MUM) is generally responsible for leading the overall operations for 2-4 restaurants. Multi-Unit Managers must have a high level of personal integrity and are able to drive results through continuous employee coaching, training, and sales and profit growth. They are also responsible for providing strong, positive leadership to his/her team to deliver Friendly guest experiences, serve the Freshest products, run the Cleanest restaurants, and provide the Fastest service. They are responsible for working with Restaurant Managers to oversee all aspects of the daily operations of the restaurant.

A Multi-Unit Manager is generally responsible for leading the overall operations of multiple Dunkin locations including recruiting, hiring, onboarding, training, management development, managing budgets and ensuring Managers and Crew are delivering great guest service and executing applicable Brand standards and procedures in the restaurants.

Multi-Unit Managers Responsibilities' include but are not limited to:

Team Environment

• Responsible for general Human Resource functions such as, but not limited to recruiting, hiring, conducting performance reviews, developing performance improvement plans, and professional development
• Ensure appropriate training tools are utilized

Operational Excellence

• Create and maintain a people first culture in the restaurant
• Ensure a safe, secure, and healthy work environment for safety, food safety, and sanitations guidelines; comply with all applicable laws
• Monitor, follow up and report training progress
• Lead team meetings to communicate relevant operations information, e.g.seasonal products
• Ensure Brand standards, recipes and systems are executed

Profitability

• Identify and support systems to control costs and maintain budgets
• Provide coaching and feedback to Restaurant and Assistant Restaurant Managers regarding Brand standards, sales, marketing, and labor and food costs
• Support sales goals by developing action plans for seasonal forecasting
• Ensure tools and systems are in place to roll out new products, systems and processes

Skills/Qualifications

• Written and verbal communication skills
• Associates degree in related field or equivalent in education and experience
• Fluent in English
• Microsoft Office proficiency
• Facilitation and presentation skills

Competencies / Guest Focus

• Develops and maintains guest relationships
• Understands and exceeds guest expectations, needs and requirements
• Resolves guest concerns by following Brand recommended guest recovery process
• Displays a sense of urgency with guests
• Seeks ways to improve guest satisfaction; asks questions, commits to follow-through

Passion for Results

• Seeks ideas and best practices from other individuals, teams, and networks and applies this knowledge to achieve results
• Sets, prioritizes and maintains focus on important activities
• Sets and maintains high standards for self and others, acts as a role model
• Consistently meets or exceeds goals
• Contributes to the overall team performance; understands how his/her role relates to others

Problem Solving and Decision Making

• Identifies and resolves issues and problems
• Identifies root cause of a problem and implements a solution to prevent from recurring
• Uses information at hand to make decisions and solve problems; includes others when necessary
• Empowers others to make decisions and resolve issues

Interpersonal Relationships & Influence

• Develops and maintains relationships with team
• Encourages collaboration and teamwork
• Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments
• Leads others; negotiates and takes effective action

Building Effective Teams

• Identifies and communicates team goals
• Monitors progress, measures results and holds others accountable
• Recognizes and rewards employees strengths, accomplishments and development
• Creates strong morale and engagement within the team
• Accepts responsibilities for personal and team commitments
• Listens to others, seeks mutual understanding and welcomes sharing of information, ideas and resources

Conflict Management

• Resolves situations using facts involved, ensuring consistency with policies and procedures
• Recognizes conflicts as an opportunity to learn and improve
• Seeks to understand conflict through active listening
• Works collaboratively with employees to create individual development plans to strengthen employees knowledge and skills
• Escalates issues as appropriate
• Regularly discusses progress towards goals, reviews performance and adjusts development plans accordingly
• Identifies training needs and supports resources for development opportunities
• Provides challenging assignments for the purpose of developing others
• Uses coaching and feedback opportunities to improve performance

Leading with Vision

• Links mission, vision, values, goals and strategies to everyday work
• Drives a clear vision or sense of purpose and clearly communicates to the team
• Sets clear, meaningful, challenging and attainable group goals and expectations that are aligned with those of the organization

Strategic Thinking

• Thinks in strategic terms and is able to make the connection across functional teams
• Sees where current trends will lead, and how they may influence the organizations direction
• Translates the vision for a program into clear strategies

Proven success in QSR management and Multi Unit experience is required. Drive-thru experience service experience is essential.

Brand: Dunkin Donuts - Baskin Robbins
Address: 1610 W. Washington St. West Bend, WI - 53095
Property Description: West Bend
Property Number: 359468