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Travel Planner-1 Jobs
Company | Loews Hotels & Co |
Address | Nashville Metropolitan Area, United States |
Employment type | FULL_TIME |
Salary | |
Category | Hospitality |
Expires | 2023-06-24 |
Posted at | 11 months ago |
Loews Hotels & Co is a leading owner and operator of luxury hotels with a portfolio consisting of 26 hotels and resorts in the United States and Canada. Located in major city centers and resort destinations from coast to coast, the Loews portfolio features one-of-a-kind properties that go beyond Four Diamond standards and embrace their “uniquely local” community in order to curate exciting, approachable and local travel experiences for guests.
- Actively engages with the guest by listening and focusing on their distinctive set of requests to anticipate their needs
- Actively listens to guest requests/challenges to ensure they are handled promptly with genuine care, and escalates as necessary
- Sells the Loews’ experience which includes hotel, restaurant, spa, golf, area attractions and events while incorporating the Loews Hotels Reservations Department standards
- Engages the guest with an unmistakable sense of courtesy, generosity and professionalism
- Regular attendance in conformance with standards
- Required to attend all training sessions and meetings
- Ensures all guest requests are clearly noted and are documented in the appropriate system to establish thorough communication with our properties
- Accurately completes the reservations process by ensuring that the reservation and guest profile is correct and current
- Maintains knowledge regarding all hotel/room features and amenities and incorporates that information into the selling process, always offering the guest the opportunity to enhance their stay
- Required to work varying schedules to reflect business needs including nights, weekends and holidays
- Strong computer skills and ability to learn new computer applications
- Ability to read, write and speak English effectively
- Ability to organize workload, and adapt quickly to change
- Ability to work effectively, maintain composure and make decisions in stressful situations.
- Ability to perform both standard and intermediate spreadsheet functions using Microsoft Excel
- Proficiency in windows-based computer programs to include e-mail (Outlook), internet and word processing applications (Word)
- Ability to maintain confidentiality
- Ability to work cooperatively with others
- Ability to communicate effectively both written and verbally
- High School Diploma or GED equivalent
- 1-2 years customer-facing work experience, preferably in hospitality or sales
- English, Spanish, Portuguese and French
-
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