Network Operations Manager (Remote) (20% Travel)

Job Summary:

SafeRide Health is seeking a Network Account Manager role who will oversee a team of specialists that are accountable to maintain a compliant, effective, and efficient Transportation Provider Network in their assigned markets. You will ensure on-going network development in new markets and proactively manage rates and capacity commitment to overall network health in existing markets. You will bring leadership and support to your direct reports.

The Network Account Manager will have operational responsibility over the service level agreements set forth in their market as well as the compliance standards for our contract. You will provide direction and close guidance in managing on-going transportation supplier relationships through communicating with the Sr Manager of Network Operations. Reporting to the Sr. Manager, you will manage the everyday workings of your regional program, including but not limited to overseeing implementations, training, remediating issues with Transportation Providers, ensuring PRM compliance with appropriate procedures, and providing timely and accurate reporting to senior leadership. The Network Account Manager will provide leadership support on the development, implementation and execution of new and existing transportation vendors in their region.

Primary Responsibilities

• Responsible for overall network Service Level Agreements (SLAs) across multiple programs across the United States, ensuring that program target performance SLAs are met and maintained (e.g, Ensure Network Capacity, Fulfillment and On-Time performance)
• Manage performance improve plans for underperforming team members
• Responsible for understanding the nueces of each program, strategize on how we will expand and execute process start to finish
• Execute on-going network development to prevent network deficiencies including researching key markets, vetting providers, and onboarding new NEMT providers inside our operating costs
• Establish and maintain provider relations with the provider network
• Approximately 80% of work time is conducted remotely and approximately 20% will involve travel.
• Contract adherence and KPI execution
• Provide guidance and feedback to help their team strengthen specific knowledge and skill set
• Develop strategic plans to optimize productivity
• Develop ongoing relationships with transportation providers & outside agencies relevant to network health and provider business support.
• Manage transportation costs and conduct more complex negotiations
• Manage corrective action plans for transportation provider contract deficiencies.
• Work on cross -functional projects requiring collaboration
• Responding to network and client inquiries (e.g managing all inbound and outbound communications)

Experience

• Knowledge of Medicaid guidelines preferred
• Experience in the medical or human services transportation preferred
• Bachelor’s degree
• 2 years of relations management experience required

Skills

• Managing transportation programs using third-party analytics platforms.
• Have experience building consensus with stakeholders and internal business partners in a professional, solution-oriented manner
• Comfort with a variety of online and mobile technologies
• Ability to learn quickly and adapt to vague environments.
• Experience working for a EMS or NEMT transportation company; highly desirable
• Excellent project management, prioritization skills, and organizational skills with the ability to track numerous details
• Excellent problem-solving skills, decision making and attention to detail
• Flexible to accommodate changes in the business, strategy, and technology
• Strong communication skills (both verbal and written) and demonstrated ability to communicate, present, and influence effectively in-person, via email, and over the phone
• Highly analytical, comfortable working with data

About SafeRide Health

SafeRide Health is a technology and services company dedicated to reducing barriers to care by improving the delivery of non-emergency medical transportation to people across America. SafeRide Health leverages proprietary technology and a nationwide network of vetted transportation providers to give payers and health systems a more intelligent way to deliver cost-effective, on-demand transportation while improving the patient experience. SafeRide serves the largest Medicare Advantage, Medicaid, and provider programs in the country. Learn more at www.saferidehealth.com.