Training Manager Jobs

Who We Are

Training Program Manager- Retail Field

Reporting to the Sr. Director of HR , the Training Program Manager- Retail Field is responsible for the creation and execution of all field training programs and practices for Peet’s coffeebars . They will  identify and monitor training needs in the organization, and design, plan, and implement training programs, policies, and procedures to fulfill those needs The y play a crucial role in creating and implementing training programs which enable s Peet’s coffeebar employees to be able to deliver the highest quality products and creates a culture of learning and development within the coffeebars .

Training Program Manager- Retail Field Is An Exciting Opportunity For a Hands-on Leader To Positively Impact Our Loyal Peetniks And Engage Our Coffeebar Teams By

• Building content that aligns coffeebar employees to Peet’s values
• Supports leadership development in the field
• Taking field feedback to streamline, improve and simplify training process
• Assessing compliance and skill gaps and translating into relevant learning for our retail employees
• Key people metrics improvement in the employee life cycle
• Supports communication, delivery and training of all retail operational goals into clear and understandable objectives for our coffeebars
• Developing the skills and knowledge of our coffeebar employees in all areas

What You Will Do

Essential Responsibilities:

Retail Training

• Partners to create content for DEIB, and HR initiatives quarterly.
• Measuring effectiveness of training tools, programs, and initiatives, adjusting as necessary reporting back quarterly .
• Own s a key role in training content, such as Store Manager, Shift Lead and Barista training design and development .
• Developing training aids such as handbooks, visuals aids, webinars, screencasts etc.
• Using data to drive improvement of training across key operational areas .
• Key stakeholder in leading and directing seasonal launches and test & learn initiatives.
• C ontinues education on training and instructional methodology .
• Tracking and reporting monthly and quarterly training attainment .
• Collaborates effectively with cross functional teams and field leadership to identify learning gaps and training needs.
• Review weekly, monthly, and quarterly audits and identify themes & trends to improve customer and employee experience .
• Developing an annual training implementation plan .
• Partnering with field leadership & hiring managers in the onboarding of new Home Office employees .
• Formulating training plans and determining instructional delivery methods ( i.e., coffeebar training, e-learning, videos, conference calls, meetings)
• Designing and facilitating new training programs that support core coffeebar programs as well as new initiatives .
• Stewards the success of our retail LMS platform design & content .
• E nsure training aligns to meet operational excellence expectations through a customer service analysis program.

Retail Development

• Leading retail development initiatives and programs.
• Supporting a nd assisting in the implementing of role change s for the field when applicable.
• Partnering with HR to maintain development tools for the field.
• Ensuring C ertified Training Store s (CTS) are equipped to deliver results whil e maintaining stable and supportive training environments .
• Maintaining and driving continuous improvement of training and store immersion plans for all leaders in the field .
• Creating and utilizing evaluation tools to measure the performance of CT S locations .

Requirements

Who You Are

• A minimum of 2 years experience in training and development management (essential).
• Strategic and creative mindset.
• Critical thinker with proven ability to make quality decisions innovative problem-solving skills.
• Bachelor's degree in human resources or a related field or equivalent training in adult learning courses .
• Excellent written, verbal and interpersonal communication skills.
• Able to travel up to 40 % of the ti me.
• Meticulous attention to detail.
• Proven team player
• Must reside within a commutable distance (~ less than 50 miles) to Peet’s corporate headquarters with the expectation of 3 days/week in Emeryville, CA .
• Industry/Retail coffee experience .
• T rack record of developing and executing successful training programs and able to share work product .
• Highly computer literate with proficiency in MS Office , LMS platforms and related business and communication tools.
• Fantastic organizational and time management skills.
• Familiar with traditional and modern training processes and systems .
• Proven adult learning approach with facilitation experience .

Compensation range from 115 - 120k plus bonus and other