Tpac Administrative Assistant Jobs

Job no: 530786
Work type: Staff
Location: Long Beach
Categories: Unit 7 - CSUEU - Clerical and Administrative Support Services, Administrative, Temporary, Full Time

Job Summary

Under the general supervision of the Assistant Director, Teacher Preparation Advising Center, the incumbent will serve as the initial "frontline" student support contact for the Teacher Preparation Advising Center (TPAC) and the Center for Student Outreach & Engagement (CSOE). The incumbent will provide consistent support in responding to incoming calls and emails; greeting a diverse array of current and prospective students, staff, and faculty; providing administrative and operations support; and directing students to the appropriate advisor or support office. In particular, the incumbent will provide administrative support for the Initial Teacher Credential Program Advisors and Outreach & Engagement professionals.

Key Responsibilities

• General Office Coordination and Communications: Perform general office coordination; interface with Dean’s office operations as needed; maintain supply inventories; update flyers, communication boards, handbooks, and other processes. Assist advisors with digital flyers, social media, and newsletter communications. Coordinate workshop and info session registrations, including room reservations and student communications and evaluations.
• Population of current and prospective students, faculty and other staff members; monitoring and maintaining coverage for the main phone line and email; directing students, staff and faculty to the appropriate office, advisor, or program coordinator; respond to basic student questions and program inquiries in-person and in digital spaces (e.g., Zoom, Teams); check in students for appointments or assist in scheduling appointments for further advising; assisting with orienting and supporting student peer mentors; and providing culturally responsive, equity-minded services.
• Student Applications and Advisor Support: Using digital systems, review student program application information to ensure application completion and contact students regarding missing documents. Effectively utilize software and programs to assist with application tracking. Assist with the processing of both program and student teaching applications, including interfacing with faculty and students. Manage the program interview process for MSCP, ESCP, UDCP, and other credential programs. Process Course Equivalency Requests, Requests to Waive 7-Year Limit on Credential Coursework, and other required procedures. Assist in tracking student teaching evaluations in an online clinical practice tracking platform. Contact students and faculty when items are missing.
• General Reception: Serve as the primary receptionist in greeting a diverse

Knowledge Skills and Abilities

• Ability to collaborate with administrators, staff and faculty in a support role;

• Must provide evidence of initiative in creating solutions, supporting projects, and improving communications.

• Proficiency with MS Office, database software, and web-based programs and systems (One Drive, Canvas, etc).

• Strong customer service and interpersonal skills.

• Experience with diverse student populations.

• Must be willing to participate in Staff Governance in the College and engage in staff professional development activities.

• Must be professional in presentation, work ethic, and follow-through.

• Demonstrates interest in supporting student success.

Ability to communicate with an ethnically and culturally diverse campus community. Ability to follow all university policies, procedures, and guidelines including but not limited to safety, civility, information security, and non-discrimination policies and procedures. Ability to contribute to a positive university experience for each and every student, and assist in achieving the university's commitment to a "vision of excellence."

Education and Experience

Equivalent of three years of administrative support experience required. Equity-minded with proven experience working with diverse populations. Experience with student support services as a student or staff member.

Physical Summary

Sedentary work - Involves mainly sitting. Walking and standing are minimal. Lifting is limited to lightweight objects. (10 pounds or less).

Department

CED Teacher Preparation Advising Center

Classification

Administrative Support Assistant II

Compensation

Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department’s fiscal resources.

CSU Classification Salary Range: $3,338 - $4,913 per month.

Benefits

Excellent benefits through CalPERS (health, vision, dental), tuition fee waiver, generous vacation and sick leave, and 14 paid holidays each year.

Time Base

1.0 time-base, 40 hours per week.

Duration of Appointment

This is a temporary position for 2 years with no permanent status granted. Temporary assignments may expire prior to the ending date.

Application Procedures

Click Apply Now to complete the CSULB Online Employment Application.

PLEASE FILL OUT THE APPLICATION COMPLETELY. It is important that all sections of the on-line application are filled out completely and accurately. Please include all relevant education and experience. Your application will be used to determine whether you meet the minimum qualifications for this position.

Additional Information

CSULB is not a sponsoring agency for staff and management positions (i.e. H-1B Visas).

A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

California State University Long Beach expects respectful, professional behavior from its employees in all situations. Acts of harassment or abusive conduct are prohibited. Demonstrated appropriate professional behavior, treating others with civility and respect, and refusing to tolerate abusive conduct is expected of all employees.

Equal Employment Statement

California State University Long Beach is an Affirmative Action/Equal Opportunity Employer that is strongly committed to promoting diversity in all areas of the campus community. We consider qualified applicants for employment without regard to age, physical or mental disability, gender or sex, genetic information, gender identity, gender expression, marital status, medical condition, nationality, race or ethnicity, religion or religious creed, sexual orientation, and veteran or military status.

Accommodations

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact [email protected].

Out of State Employment Policy

California State University, Long Beach, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California.

As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.