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Tier 2 Pilot Support Jobs
Company | ForeFlight |
Address | Austin, TX, United States |
Employment type | FULL_TIME |
Salary | |
Category | Airlines and Aviation |
Expires | 2023-06-27 |
Posted at | 11 months ago |
The ideal candidate should possess advanced troubleshooting skills, a passion for customer service, and enthusiasm for aviation and ForeFlight products. The candidate must be a detail-oriented analytical problem solver, tech-focused, have excellent communication skills, and have a strong ability and willingness to learn from others and on their own.
- Report to and work with the Tier 2 Manager on various projects that may arise
- Write up bug or crash reports for engineering
- Work collaboratively with other Tier 2 team members to resolve cases with minimal use of engineering resources
- Take ownership of support cases and manage them to resolution in a timely manner
- Document troubleshooting steps and other information
- Report, document, and escalate issues to ForeFlight engineers as required
- Learn new features in app updates and become proficient in the use of those features
- Assist other teams with questions
- Communicate complex ideas in a manner that is understandable to customers and staff
- Independently research and understand complex topics
- Analyze reports from customers regarding bugs, crashes, or other unintended app or website behavior
- Investigate complex subjects
- Solid understanding and working knowledge of the following aviation tools or concepts
- Excellent written and verbal communication skills
- FAA pilot certificate with an Instrument rating
- Communicate technical issues and the impact of those issues clearly
- General computer operating experience, including Google suite, web-based applications, iOS applications, and iOS/OSX hardware.
- Proficiency using the ForeFlight application.
- Understanding of regulations as they relate to private and commercial flight operations.
- 4 Weeks Paid Paternity Leave
- Flight Training Rewards
- 401(k) with up to 10% company matching and immediate vesting
- Tuition Stipend
- Medical, dental, vision insurance with Employer paid health premiums
- 10 Weeks Paid Maternity Leave
- Open PTO Policy
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