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It Support Lead Tier 2 Jobs

It Support Specialist, Tier I
By Global CTI Group At Bakersfield, CA, United States
Someone that has experience loading Windows 10 and 11 from scratch and installing business software.
What will we offer you?
Someone who can answer Tier 1 support requests from clients via incoming calls or email support requests.
Someone that can create and modify users in Active Directory and add users to Exchange.
Someone that can work in Microsoft 365 and add licenses and create and modify users.
Help desk: 3 years (Preferred)
Customer Support – Tier 2 Jobs
By TytoCare At New York City Metropolitan Area, United States
Customer Support experience - MUST
Excellent communication and customer service skills.
Product training to potential and current TytoCare customers via Phone, Chat and Email
Filling out Security Reviews for potential customers
Excellent understanding of network topology such as WIFI, LAN, WAN – MUST
Able to understand and implement new information and procedures.
It Support Specialist, Tier Iii
By Global CTI Group At Bakersfield, CA, United States
Must possess strong customer services abilities and communication skills.
The ideal candidate should have the following technical skills and experience:
Perform remote support cases using ConnectWise Automate and Control to complete escalations and other help desk tasks.
Onsite Support activities at client sites if remote resolution cannot be accomplished.
Sr. Support Case Escalation Engineer on advanced and complex support cases above the skillset of Tier 1 and 2 Technicians.
8+ years’ experience in managing, designing, and implementing Windows Active Directory networks in both physical and virtual settings.
Tier 3 It Support Jobs
By Staffing Technologies At Atlanta Metropolitan Area, United States
· Expert level knowledge in all areas of ownership and confidence to support other areas
· Manage and prioritize tasks, problems, change, and projects
· Solid analytical and problem resolution skills with a wide variety of computer hardware and software issues
· A good understanding and broad knowledge of computer technology and networking architectures
· Excellent communication, interpersonal, organizational, and presentation skills
This role is onsite x5 days a week in the downtown ATL area.
Client Support Specialist - Tier 2
By Popmenu At , Atlanta, Ga $24 an hour
Demonstrated organizational and time management skills with the ability to prioritize and manage many support channels at the same time
Excellent interpersonal/customer relations skills; clear and concise verbal and written communicator with the ability to effectively prevent or mediate conflict
Experience with Salesforce, Zendesk, Intercom, or other help desk software
Bachelor's Degree or equivalent experience
Benefits for the Whole Family:
Two years proven track record of communicating resources, steps, and identifying escalations or comparable demonstrated technical support proficiency
It Support Lead Jobs
By The Computer Merchant, LTD (TCM) At Natick, MA, United States
4+ years of IT or MSP experience
Knowledge of Windows 10/11 required.
Experience using and supporting Microsoft Office 2016+ and Office 365 is required.
Experience with Microsoft Server and Active Directory preferred.
Delegate tasks and responsibilities effectively, ensuring efficient and timely completion of support requests and projects.
Serve as an escalation point for technical calls and help desk tickets from customers in an efficient, courteous, and knowledgeable manner.
Tier 2 Support Team Lead
By Perimeter 81 At United States
Act as a technical focal point in the team through hands-on experience
Proven experience troubleshooting network deployments
3+ years of technical support engineering experience in a B2B environment
Excellent written and verbal communication skills in English - a must
Experience in SaaS and\or cloud companies
If you are a skilled communicator, customer-focused and tech-savvy, this job is for you.
It Application Support Specialist (Tier 2)
By Insight Global At Phoenix, AZ, United States
Contributes to the department’s knowledge management initiatives.
Keep support desk team, peers, and management apprised of any new support issues in a clear and timely manner.
Experience with Standard Query Language (SQL).
Business systems analytical experience, including the ability to flow chart processes
Knowledge and understanding of relational databases.
Ability to impart technical knowledge to non-technical end users.
Support Specialist (Tier 2) Jobs
By BioTrack At Fort Lauderdale, FL, United States
Experience with help desk support ticketing systems and remote access software, such as TeamViewer and Salesforce, preferred.
Provide remote support on best practices (e.g. harvesting plants, converting inventory,
Apply customer service and dispute resolution skills, and quickly developing
3 years of Help Desk experience (in software)
MUST have minimum 2 YEARS SQL EXPERIENCE
Hardware experience (label printers, receipt printers, scales, and scanners), preferred
It Support Technician 2 Jobs
By Washington State University At , Seattle, 98164, Wa
File Share and Access Management - 5%
Strong verbal and written communication skills.
Demonstrated experience providing quality customer service.
Experience with file share access and administration.
Experience with SharePoint administration for SharePoint 2013 or above
Helpdesk Support and Workstation Hardware Support - 50%
Tier 2 Pilot Support Jobs
By ForeFlight At Austin, TX, United States
Take ownership of support cases and manage them to resolution in a timely manner
Report to and work with the Tier 2 Manager on various projects that may arise
Excellent written and verbal communication skills
Solid understanding and working knowledge of the following aviation tools or concepts
General computer operating experience, including Google suite, web-based applications, iOS applications, and iOS/OSX hardware.
Analyze reports from customers regarding bugs, crashes, or other unintended app or website behavior
It Security Operations Center Analyst – Tier 2
By University of Utah At , Salt Lake City, 84112, Ut $47,600 - $99,500 a year
Investigate and analyze security incidents to identify threats and vulnerabilities
At least 2 years of experience in security operations or a related field
Experience with security incident investigation and response
Knowledge of SIEM solutions and other security tools
Strong problem-solving and analytical skills
Excellent written and verbal communication skills
Tier 2/3 It Support Specialist- Trading Environment
By State Street At , Boston, 02111, Ma $90,000 - $142,500 a year
Works with management team to identify hardware standards
Strong critical thinking, problem solving, and decision-making skills required
Excellent customer service and relationship building skills
Excellent troubleshooting and analytical skills, with the ability to perform RCA where required
Foundational knowledge of scripting languages such as PowerShell a plus
Experience in managing large scale and multi-location projects, preferred
(2) It Field Support Technician (Infrastructure Specialist 2)- 20067064, 20083020
By State of Ohio Jobs At , Columbus, 43215, Oh $32.65 - $47.93 an hour
Quality, affordable, and competitive medical benefits are offered through the available Ohio Med plans.
Or equivalent of minimum class qualifications for employment noted above.
Installing, maintaining, configuring, testing, upgrading, and administering assigned multiple technology domains.
Providing workstation support, information security, telecommunications, and network connectivity.
Providing timely and friendly IT support to customers by fulfilling assistance requests, issue resolutions and use of systems features.
Paid time off, including vacation, personal, and sick leave
Tier 2 It Solutions Specialist
By Focus Data Solutions At Alexandria, VA, United States
Firewall Setup and Management Experience
Knowledge, Skills and/or Abilities Required
Print Systems Design and Management
·Bring reoccurring user issues to management’s attention.
Backup and Disaster Recover experience, Security, Antivirus, Antimalware Solutions
·Provide phone/remote/on-site technical support including Microsoft and Mac applications/operating systems.
Consult Support Lead (Shift - 2:00Pm-10:30Pm)
By Teladoc Health At United States
1 year of prior leadership or training experience is required (will consider applicable experience with Teladoc in lieu of requirement)
Ability to provide a quality driven experience for our members and providers.
Experience in health care or mental health care, preferred.
Demonstrates strong analytical and critical thinking skills.
Expected to host and attend Team huddles, team meetings or debriefing.
Provide coaching, training, and real time assistance to front line staff as needed in partnership with supervisor.
It Support - Tier 3
By First Call Computer Solutions At , Remote $28 - $32 an hour
Certification assistance & continuing education benefits
Desktop operating system support skills
Advanced use of server operating system skills
Rich and flexible medical/dental with a Health Savings Account option.
Paid Vacation, Sick, and Holiday time
Retirement: 401k with 4% match and discretionary profit sharing.
Tier 3 Support Lead Jobs
By Workiz Inc. At San Diego County, CA, United States
Collaborates with other departments/team members to propagate knowledge to the entire team
Obtain an understanding of operating systems and application operations related to offered services
Technical Support Certification or other relevant training preferred
Minimum of 3 to 4 years of high-level technical application support experience in a software support role
High-level solving skills and critical thinking skills
Strong analytical, process-oriented, and evaluative abilities
Tier 2 Support Representative - Talech (Hybrid)
By U.S. Bank At United States
Solid understanding of talech core concepts (Products, Payment flows, Order Management, Hardware).
Two or more years of customer service experience
Excellent written and verbal communication skills, including proper spelling and grammar.
Relevant work history and experience with Google Sheets or MS Excel a plus.
At least 3 years experience serving as L1, L2, or L3 Product Support or equivalent customer-facing experience is strongly preferred;
High school diploma or equivalent
Tier 2 Support Representative - Talech
By U.S. Bank At United States
Solid understanding of talech core concepts (Products, Payment flows, Order Management, Hardware).
Two or more years of customer service experience
Excellent written and verbal communication skills, including proper spelling and grammar.
Relevant work history and experience with Google Sheets or MS Excel a plus.
At least 3 years experience serving as L1, L2, or L3 Product Support or equivalent customer-facing experience is strongly preferred;
High school diploma or equivalent

Are you an experienced IT Support Lead looking to take your career to the next level? We are looking for a Tier 2 IT Support Lead to join our team and provide technical support to our customers. You will be responsible for troubleshooting and resolving complex technical issues, as well as providing guidance and training to our Tier 1 support team. If you have a passion for technology and a drive to help others, this is the perfect opportunity for you!

Overview The IT Support Lead Tier 2 is responsible for providing technical support to end users and resolving complex technical issues. This role requires a high level of technical expertise and customer service skills. The IT Support Lead Tier 2 will be responsible for troubleshooting and resolving technical issues, providing technical guidance and training to end users, and managing the IT support team. Detailed Job Description The IT Support Lead Tier 2 is responsible for providing technical support to end users and resolving complex technical issues. This role requires a high level of technical expertise and customer service skills. The IT Support Lead Tier 2 will be responsible for troubleshooting and resolving technical issues, providing technical guidance and training to end users, and managing the IT support team. The IT Support Lead Tier 2 will also be responsible for developing and maintaining technical documentation, monitoring system performance, and ensuring that all IT systems are running smoothly. Job Skills Required
• Excellent customer service skills
• Strong problem-solving and troubleshooting skills
• Knowledge of computer hardware and software
• Knowledge of networking and security
• Knowledge of operating systems
• Ability to work independently and as part of a team
• Ability to prioritize tasks and manage time efficiently
• Excellent communication and interpersonal skills
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field
• 5+ years of experience in IT support
• Experience in managing IT support teams
• Knowledge of ITIL best practices
• Certification in IT support (e.g. A+, Network+, etc.)
Job Knowledge
• Knowledge of computer hardware and software
• Knowledge of networking and security
• Knowledge of operating systems
• Knowledge of ITIL best practices
Job Experience
• 5+ years of experience in IT support
• Experience in managing IT support teams
Job Responsibilities
• Provide technical support to end users
• Troubleshoot and resolve complex technical issues
• Provide technical guidance and training to end users
• Develop and maintain technical documentation
• Monitor system performance
• Ensure that all IT systems are running smoothly
• Manage the IT support team