Technical Support -Tier 1 Jobs

Company Overview
At Motorola Solutions, we believe that everything starts with safety. It’s the constant that empowers people to confidently move forward. It can fill a flight or sell out a stadium. It can care for a patient or graduate a class.
As a global leader in public safety and enterprise security, we create and connect the technologies that help to keep people safe where they live, learn, work and play. Our integrated technology ecosystem unifies critical communications, video security and access control, and command center software, enabling collaboration in more powerful ways.
At Motorola Solutions, we’re ushering in a new era in public safety and security. Bring your passion, potential and talents to a career that matters.
Department Overview This Tier 1 Sr. Technical Support Representative would be supporting our In Car Video and Body worn Camera and Evidence Management Software Division.
The Mobile Video and Analytics Department is seeking a highly talented and technically strong individual to fulfill a Sr. Technician position. In this position, you will have unique and varied responsibilities. The Sr. Technician is responsible for coordinating with the customer and the customer IT team, troubleshooting and resolving issues arising from the Mobile Video product portfolio and the integration to the customers network. The specific job responsibilities include the following below.
Diagnosing and resolving customer issues through incident (tickets) and direct customer interaction.
They are also responsible for maintaining critical relationships developed by other departments throughout the problem/resolution cycle.
Additionally, they will communicate actively with other departments detailing specific customer’s issues.
Track and resolve issues
Interface with Tier 2 and Engineering on customer issues and comments
Help Maintain online Knowledge Base
Provide Technical Assistance to Regional Sales Managers daily
Answer after hours calls from customers
Customer Advocate
This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers
Preferred Qualifications and Skills
Demonstrated ability to multi-task competing priorities
Demonstrated communications skills, both verbal and written
Must be able to obtain necessary CJIS security clearance as required by agencies.
Demonstrated inbound Call Center experience (3+ years’ experience preferred)
Previous technical support/engineering/troubleshooting experience
Extensive PC/Networking troubleshooting experience desired
A+ Certifications (preferred but not required)
#LI-DB1
Basic Requirements
Associate Degree degree (or higher) in Computer information Technology or related area of study
Must be able to obtain background clearance as required by government customer
Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.
Travel Requirements Under 10%
Relocation Provided None
Position Type Experienced
Referral Payment Plan No
Our U.S. Benefits include:
Incentive Bonus Plans
Medical, Dental, Vision benefits
401K with Company Match
9 Paid Holidays
Generous Paid Time Off Packages
Employee Stock Purchase Plan
Paid Parental & Family Leave
and more!
EEO Statement
Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.