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Tier 2 It Support Jobs

It Support Specialist, Tier I
By Global CTI Group At Bakersfield, CA, United States
Someone that has experience loading Windows 10 and 11 from scratch and installing business software.
What will we offer you?
Someone who can answer Tier 1 support requests from clients via incoming calls or email support requests.
Someone that can create and modify users in Active Directory and add users to Exchange.
Someone that can work in Microsoft 365 and add licenses and create and modify users.
Help desk: 3 years (Preferred)
Customer Support – Tier 2 Jobs
By TytoCare At New York City Metropolitan Area, United States
Customer Support experience - MUST
Excellent communication and customer service skills.
Product training to potential and current TytoCare customers via Phone, Chat and Email
Filling out Security Reviews for potential customers
Excellent understanding of network topology such as WIFI, LAN, WAN – MUST
Able to understand and implement new information and procedures.
It Professional 2 Jobs
By State of Nevada At , Reno, 89501 $66,043 - $98,783 a year
Education and Experience (Minimum Qualifications)
In order to be qualified, you must meet the following requirements:
An Open Competitive Recruitment for:
IT PROFESSIONAL 2 - Computer Operations-RENO/CARSON CITY
APPROXIMATE ANNUAL SALARY - $66,043.44 to $98,783.28 PAY GRADE: 38
Work Type: A Permanent, full time vacancy
Tier 2 Customer Support Representative
By ResMed At United States
Strong analytical capabilities, data analysis techniques and common database query skills
Stay abreast of current technology in products, design changes, and new products offered
Minimum of 3 years’ experience in technical application support, SaaS customer support, or application support environment; strong preference in healthcare software
Strong technical skills, including an ability to understand basic SQL syntax for investigating software issues and making changes to data
Strong commitment to quality and ability to work closely and communicate effectively with software engineers and product managers
Strong interpersonal, communication, and customer service skills with the ability to resolve challenging issues in a timely manner while mentoring peers
It Support Specialist, Tier Iii
By Global CTI Group At Bakersfield, CA, United States
Must possess strong customer services abilities and communication skills.
The ideal candidate should have the following technical skills and experience:
Perform remote support cases using ConnectWise Automate and Control to complete escalations and other help desk tasks.
Onsite Support activities at client sites if remote resolution cannot be accomplished.
Sr. Support Case Escalation Engineer on advanced and complex support cases above the skillset of Tier 1 and 2 Technicians.
8+ years’ experience in managing, designing, and implementing Windows Active Directory networks in both physical and virtual settings.
It Consultant 2 Jobs
By Govcio LLC At , Washington, 20528 $61,850 - $90,000 a year
Meets and interacts with clients to capture and translate business requirements into technical requirements.
Must be knowledgeable of current technological advancements and solutions.
Bachelor's Degree with 2 - 5 years (or commensurate experience) of IT consulting experience
Develops functional and system design specifications for client engagements.
Collaborates with developers and subject matter experts to establish the technical vision and analyzes tradeoffs between usability and performance needs
Clearance Required: Active Top Secret with ability to mainain SCI level
Tier 3 It Support Jobs
By Staffing Technologies At Atlanta Metropolitan Area, United States
· Expert level knowledge in all areas of ownership and confidence to support other areas
· Manage and prioritize tasks, problems, change, and projects
· Solid analytical and problem resolution skills with a wide variety of computer hardware and software issues
· A good understanding and broad knowledge of computer technology and networking architectures
· Excellent communication, interpersonal, organizational, and presentation skills
This role is onsite x5 days a week in the downtown ATL area.
Client Support Specialist - Tier 2
By Popmenu At , Atlanta, Ga $24 an hour
Demonstrated organizational and time management skills with the ability to prioritize and manage many support channels at the same time
Excellent interpersonal/customer relations skills; clear and concise verbal and written communicator with the ability to effectively prevent or mediate conflict
Experience with Salesforce, Zendesk, Intercom, or other help desk software
Bachelor's Degree or equivalent experience
Benefits for the Whole Family:
Two years proven track record of communicating resources, steps, and identifying escalations or comparable demonstrated technical support proficiency
Tier 2 Support Team Lead
By Perimeter 81 At United States
Act as a technical focal point in the team through hands-on experience
Proven experience troubleshooting network deployments
3+ years of technical support engineering experience in a B2B environment
Excellent written and verbal communication skills in English - a must
Experience in SaaS and\or cloud companies
If you are a skilled communicator, customer-focused and tech-savvy, this job is for you.
Program Manager - Tier 2 Operations
By Crisis Center of Tampa Bay At Tampa, FL, United States
Three years of operational experience will be considered as a substitute for educational requirements
Bachelor’s degree in human services field or business management or information systems technology
Knowledge of state/national accreditation and certification standards of AIRS, AAS, CONTACT USA, DCF-SAMH & FCASV
Knowledge of crisis intervention and active listening skills
Ability to type at 30 computer WPM and knowledge and ability to learn computer systems required
Proven leadership skills with a history of direct supervision of staff
It Application Support Specialist (Tier 2)
By Insight Global At Phoenix, AZ, United States
Contributes to the department’s knowledge management initiatives.
Keep support desk team, peers, and management apprised of any new support issues in a clear and timely manner.
Experience with Standard Query Language (SQL).
Business systems analytical experience, including the ability to flow chart processes
Knowledge and understanding of relational databases.
Ability to impart technical knowledge to non-technical end users.
Tier 2 Technical Support Representative
By SupportNinja At United States
Troubleshoot issues that require in-depth technical knowledge and advanced problem-solving skills.
Manage support content and video management.
Offer "premium Support" to key customers.
3-5 years of technical support experience
In-depth technical knowledge and understanding of software, APIs, and databases
Experience with data analysis and reporting
It Professional 2 Jobs
By State of Nevada At Carson City, NV, United States
Do you have JAVA experience? If so, please describe a project you worked on and your contribution to the project.
Do you have experience working on large project teams (more than 20 developers)? Please explain.
What is your level of expertise with JAVA? (Beginner, intermediate, advanced, expert).
Tier 2 Technical Support Engineer
By Vim At New York City Metropolitan Area, United States
Basic experience and knowledge of software installations and troubleshooting
Interpersonal skills: you thrive in a fast-paced team environment with high performance standards
A Bachelor’s degree or equivalent experience.
3-5 years of experience working in a similar role in fast-paced, saas product companies.
Demonstrated successful ownership of mission-critical tasks requiring exceptional attention to detail and organizational skills.
Strong written and verbal communication skills for frequent internal and external interactions.
Customer Support Specialist - Tier 2
By Formstack At United States
Experience building out a knowledge base
2-3 years of Customer Support/Service in SaaSKnowledge in the following
Competitive health plans, Dental, Vision, Disability, and Life Insurance Benefits for US and Canadian full-time employees
Learn the ins and outs of our Formstack products and services
Be the primary point-person for incoming support requests via email, chat, and/or scheduled phone support
Work in a fast-paced environment and be able to meet or exceed our set Customer Inbound quotas
Administrative Assistant 2- It
By State of Georgia At Rockdale County, GA, United States
Coordinates with management and engages in planning according to the needs of the IT Division.
Knowledge of DDS systems (DRIVES, GETS, Finance, KRONOS) and processes.
Works closely with the vendors and Finance Division to ensure smooth transactions.
Performs job responsibilities with minimal supervision.
Completion of an Associate’s degree from an accredited college AND two (2) years of related experience in IT or business
Four (4) years of related experience in Information Technology and/or Department of Driver Services
Tier 2 Technical Support (Data Warehouse)
By Revel IT At Plano, TX, United States
Tier 2 Technical User Support role
This is for the Business Information Delivery Team (BID)
Currently 3 folks on the team
There are approx. 1200 end users that access their Enterprise Data Warehouse.
This team answers questions, mostly via email, from end users regarding Data Warehouse.
Most are access issues, requesting access, trying to query or find queries.
Tier 2 Technical Support Jobs
By Revel IT At Plano, TX, United States
Tier 2 Technical User Support role
This is for the Business Information Delivery Team (BID)
Currently 3 folks on the team
There are approx. 1200 end users that access their Enterprise Data Warehouse.
This team answers questions, mostly via email, from end users regarding Data Warehouse.
Most are access issues, requesting access, trying to query or find queries.
Level 2 It Support Technician
By Cassia - An Augustana | Elim Affiliation At Edina, MN, United States
Utilize remote management and support tools to troubleshoot end user devices.
Perform advanced Active Directory management of computers and user accounts including account modification, password resets, and accounting onboarding & disabling.
Provide advanced support and management for endpoint security, mobile device management, self-service password reset, spam filter and web filter.
IT Support Technician skills and requirements:
Contribute documentation to help desk ticketing system and knowledge base articles.
Associate’s degree in IT/IS/Computer Science or 2+ years of recent related experience required.
It Support - First Shift - 6Am - 2:30 Pm
By ParksideTech IT Solutions and Support At Phoenix, AZ, United States
Manage employee access in support of customer requirements
Other tasks and assignments at the direction of management
Skills/Requirements - The ideal candidate should possess the following:
Manage users on domain, email, and phone systems
Manage user access to servers, folders, and files
Make recommendations for new hardware and software as related to on-site requirements

Are you looking for a challenging and rewarding IT Support role? Join our team and help us provide top-notch technical support to our customers. As a Tier 2 IT Support Specialist, you will be responsible for troubleshooting complex technical issues, providing technical guidance and support, and ensuring customer satisfaction. If you have a passion for technology and a desire to make a difference, this is the job for you!

Overview of Tier 2 IT Support Tier 2 IT Support is responsible for providing technical assistance to customers and employees who are having difficulty with their IT systems. They are the second line of support after Tier 1 and are responsible for troubleshooting more complex technical issues. They also provide advice and guidance to Tier 1 support staff. Detailed Job Description of Tier 2 IT Support Tier 2 IT Support is responsible for providing technical assistance to customers and employees who are having difficulty with their IT systems. They are the second line of support after Tier 1 and are responsible for troubleshooting more complex technical issues. They also provide advice and guidance to Tier 1 support staff.

Tier 2 IT Support is responsible for:

• Troubleshooting and resolving technical issues related to hardware, software, networks, and other IT systems.
• Providing technical advice and guidance to Tier 1 support staff.
• Documenting and tracking customer service requests.
• Escalating unresolved issues to Tier 3 support.
• Maintaining up-to-date knowledge of IT systems and technologies.
Job Skills Required for Tier 2 IT Support
• Excellent problem-solving and troubleshooting skills.
• Knowledge of IT systems and technologies.
• Excellent customer service and communication skills.
• Ability to work independently and as part of a team.
• Ability to prioritize tasks and manage time effectively.
• Knowledge of network protocols and security.
Job Qualifications for Tier 2 IT Support
• Bachelor’s degree in Computer Science, Information Technology, or related field.
• At least two years of experience in IT support.
• Certification in relevant IT systems and technologies.
Job Knowledge for Tier 2 IT Support
• Knowledge of IT systems and technologies.
• Knowledge of network protocols and security.
• Knowledge of customer service principles and practices.
• Knowledge of troubleshooting and problem-solving techniques.
Job Experience for Tier 2 IT Support
• At least two years of experience in IT support.
• Experience in troubleshooting and resolving technical issues.
• Experience in providing technical advice and guidance.
• Experience in documenting and tracking customer service requests.
Job Responsibilities for Tier 2 IT Support
• Troubleshoot and resolve technical issues related to hardware, software, networks, and other IT systems.
• Provide technical advice and guidance to Tier 1 support staff.
• Document