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Customer Experience Tier 2 Jobs

Application Engineer Tier 2 Jobs
By ValGenesis At Tampa, FL, United States
Partner with CTS team to manage customer questions and escalate to management for more complex inquiries as needed
Design, build, and configure applications to meet business process and application requirements
2+ years’ experience in Web Application testing
Strong desire to focus on the customer; demonstrate strong customer service skills
Excellent communication skills (written and verbal)
Knowledge in testing API and Mobile application
Customer Support – Tier 2 Jobs
By TytoCare At New York City Metropolitan Area, United States
Customer Support experience - MUST
Excellent communication and customer service skills.
Product training to potential and current TytoCare customers via Phone, Chat and Email
Filling out Security Reviews for potential customers
Excellent understanding of network topology such as WIFI, LAN, WAN – MUST
Able to understand and implement new information and procedures.
Experience Delivery Manager 2 Jobs
By Intuit At Plano, TX, United States
6+ years overall experience in Customer Success or sales management
Demonstrated track record independently and efficiently to manage multiple priorities and projects simultaneously in a fast-paced environment
Passion for delighting customers & using customer insights to improve end-to-end experiences
Demonstrated ability to drive performance through third-party vendors and dotted-line reporting relationships
National Manager, Tier 2 Customer Care
By Kia America, Inc. At , Irvine, 92606 $125,884 - $176,325 a year
Cross-functional collaboration and team oriented project management skills
Planning, training, motivation, implementation and management skills
Minimum of 10 years of automotive industry experience with steady and progressive responsibilities.
Minimum of 5 years management responsibility.
Knowledge & administration of the various state lemon laws and reacquired vehicle disclosure requirements.
Bachelors Degree or equivalent experience required, Masters Degree preferred
Customer Experience Specialist 2 - Pcc (Updated Work Location)
By Principal Financial Group At , Des Moines, 50392 $18.39 - $27.80 an hour
Handle complex product calls, emails or chats and resolves situations real-time while building foundational financial knowledge.
Demonstrates excellent verbal and written communication skills, including strong typing skills
Correspond with customers via inbound and outbound phone calls or additional channels and provide quality customer service.
Ability to adapt to frequent change, make independent decisions and take ownership to resolve issues
Strong proficiency with business unit products, processes and systems and MS Office and Internet browsers
Ability to handle multiple tasks in a fast-paced environment with attention to detail
Tier 2 Customer Support Representative
By ResMed At United States
Strong analytical capabilities, data analysis techniques and common database query skills
Stay abreast of current technology in products, design changes, and new products offered
Minimum of 3 years’ experience in technical application support, SaaS customer support, or application support environment; strong preference in healthcare software
Strong technical skills, including an ability to understand basic SQL syntax for investigating software issues and making changes to data
Strong commitment to quality and ability to work closely and communicate effectively with software engineers and product managers
Strong interpersonal, communication, and customer service skills with the ability to resolve challenging issues in a timely manner while mentoring peers
Social Media/Tier 2 Customer Care Team Member
By Harte Hanks At , Austin, Tx
Maintain a comprehensive knowledge base of product offerings, events, and industry news to provide accurate and up-to-date information to customers.
Great benefits including Medical, Dental, PTO, 401k Company Match and Tuition Reimbursement just to name a few
Join a global team with the stability of 100 years of experience and the flexibility and growth opportunities of a start-up
Provide timely and accurate responses to customer inquiries, troubleshooting technical issues, and offering appropriate solutions in a professional and empathetic manner.
Liaise with our Digital Operations Center to coordinate efficient and effective technical support efforts, ensuring a seamless customer experience.
Previous experience in a customer support role, preferably in a technical or digital environment
Tier 2 Customer Service Representative
By Level Home Inc. At United States
Technical knowledge and experience working with computers.
Remote Servicing: Assist external customers by replacing their existing hardware remotely in a seamless manner.
Experience working with customers directly.
You are genuinely passionate about delivering a high-quality customer experience.
Internalizing and improving upon constructive feedback from your peers and manager ( Growth Mindset )
General understanding of the IoT industry and smart devices.
Product Manager, 2+ Years Of Experience
By Snap Inc. At New York, United States
Skilled in concise communication and influencing outcomes
Knowledge of product-oriented quantitative analysis, including statistical analysis
BS/BA degree or equivalent years of experience
2+ years of experience building and shipping products at a consumer or advertising technology company
Hands on experience across the entire product lifecycle including: defining product needs, prioritization, pre/post-launch execution
Prioritize features, build roadmaps, and partner with cross-functional teams to achieve goals.
Program Manager - Tier 2 Operations
By Crisis Center of Tampa Bay At Tampa, FL, United States
Three years of operational experience will be considered as a substitute for educational requirements
Bachelor’s degree in human services field or business management or information systems technology
Knowledge of state/national accreditation and certification standards of AIRS, AAS, CONTACT USA, DCF-SAMH & FCASV
Knowledge of crisis intervention and active listening skills
Ability to type at 30 computer WPM and knowledge and ability to learn computer systems required
Proven leadership skills with a history of direct supervision of staff
Communications Specialist 2 - 3 Years Experience
By AllSTEM Connections At United States
Salary - $30/hr to $32/hr ( based on location and experience)
· Manage the executive communications rhythm and approach, including developing and maintaining core content.
· Project manage executive communication initiatives, coordinating with multiple stakeholders and planning content for diverse, global audiences.
· Excellent verbal and written communication skills, including ghost-writing for various formats.
· Strong ability to work independently and manage project timelines.
· Knowledge of media production, communication techniques, and dissemination methods.
Customer Service Administrator 2 Jobs
By Southeastern Freight Lines At Charlotte, NC, United States

Overview As a Customer Service Administrator 2, you will be responsible for intermediate level clerical duties that assist in the operational function of the Service Center. Perform a variety of ...

Customer Service Administrator 2 Jobs
By Southeastern Freight Lines At Florence, SC, United States

Overview As a Customer Service Administrator 2, you will be responsible for intermediate level clerical duties that assist in the operational function of the Service Center. Perform a variety of ...

Customer Support Specialist - Tier 2
By Formstack At United States
Experience building out a knowledge base
2-3 years of Customer Support/Service in SaaSKnowledge in the following
Competitive health plans, Dental, Vision, Disability, and Life Insurance Benefits for US and Canadian full-time employees
Learn the ins and outs of our Formstack products and services
Be the primary point-person for incoming support requests via email, chat, and/or scheduled phone support
Work in a fast-paced environment and be able to meet or exceed our set Customer Inbound quotas
Customer Service Administrator 2 Jobs
By Southeastern Freight Lines At Antioch, TN, United States

Overview As a Customer Service Administrator 2, you will be responsible for intermediate level clerical duties that assist in the operational function of the Service Center. Perform a variety of ...

Customer Service Administrator 2 Jobs
By Southeastern Freight Lines At Claremont, NC, United States

Overview As a Customer Service Administrator 2, you will be responsible for intermediate level clerical duties that assist in the operational function of the Service Center. Perform a variety of ...

Tier 2 Customer Care Agent
By Fubo At United States
FUBOTV'S HEADQUARTERS ARE LOCATED IN NYC, BUT THIS WILL BE A REMOTE POSITION*
Above-average knowledge of tech-related elements (i.e. Amazon Fire TV, Chromecast, Roku, iOS, Android, etc.)
Experience handling technical support and have the ability to perform advanced troubleshooting steps
Ability to identify and meet customer's needs and requirements
Exceptional phone and customer service skills
Excellent telephone etiquette, verbal, and written communication skills
National Manager, Tier 2 Customer Care
By Kia America, Inc. At , Irvine, 92606, Ca $125,884 - $176,325 a year
Cross-functional collaboration and team oriented project management skills
Planning, training, motivation, implementation and management skills
Minimum of 10 years of automotive industry experience with steady and progressive responsibilities.
Minimum of 5 years management responsibility.
Knowledge & administration of the various state lemon laws and reacquired vehicle disclosure requirements.
Bachelors Degree or equivalent experience required, Masters Degree preferred
Auto Finance Manager, Experience Req'd, Top Tier Salary & Benefits!
By FirstChoice Hiring At Shelby, NC, United States
Experience with Finance is preferred!
Explain features, advantages and benefits regarding options best suited for our clients.
Superior leadership skills with a track record of success
Excellent communication and customer service skills
Medical, Dental and Vision Insurance
Supplemental Short and Long-Term Disability, at full cost to you
Tier 2 It Solutions Specialist
By Focus Data Solutions At Alexandria, VA, United States
Firewall Setup and Management Experience
Knowledge, Skills and/or Abilities Required
Print Systems Design and Management
·Bring reoccurring user issues to management’s attention.
Backup and Disaster Recover experience, Security, Antivirus, Antimalware Solutions
·Provide phone/remote/on-site technical support including Microsoft and Mac applications/operating systems.

Do you have a passion for creating an exceptional customer experience? We are looking for an experienced Customer Experience Tier 2 professional to join our team and help us deliver an outstanding customer experience. You will be responsible for responding to customer inquiries, resolving customer issues, and providing guidance on product features and services. If you have a knack for problem-solving and a commitment to providing excellent customer service, this could be the perfect opportunity for you!

Overview Customer Experience Tier 2 is a customer service role that provides advanced technical support to customers. This role is responsible for resolving customer inquiries, troubleshooting customer issues, and providing customer service solutions. Detailed Job Description The Customer Experience Tier 2 role is responsible for providing advanced technical support to customers. This role is responsible for resolving customer inquiries, troubleshooting customer issues, and providing customer service solutions. The Customer Experience Tier 2 role is also responsible for providing customer service training to other customer service representatives. Job Skills Required
• Excellent customer service skills
• Excellent communication skills
• Ability to troubleshoot customer issues
• Ability to provide customer service solutions
• Ability to provide customer service training
• Knowledge of customer service software
• Knowledge of customer service best practices
Job Qualifications
• Bachelor’s degree in customer service, business, or related field
• At least two years of customer service experience
• Knowledge of customer service software
• Knowledge of customer service best practices
Job Knowledge
• Knowledge of customer service software
• Knowledge of customer service best practices
• Knowledge of customer service processes
• Knowledge of customer service regulations
Job Experience
• At least two years of customer service experience
• Experience in customer service training
• Experience in customer service software
Job Responsibilities
• Resolve customer inquiries
• Troubleshoot customer issues
• Provide customer service solutions
• Provide customer service training
• Follow customer service processes
• Follow customer service regulations