Desktop Technician Jobs

Title:Desktop Technician

Location:Washington DC 20049

Duration : 6+ months

Job Type : Contract ( W2/C2C/1099 )

Responsibility:

Experience working with JAMF MDM

Serves as the T1 and T2 Support for computer user community

Provides accurate, consistent, creative, and timely solutions to user problems of mid-level to advanced technical difficulty to ensure continued user productivity both in local and remote environments. (These solutions should be based upon internal standards and procedural guidelines.)

Responds to escalated problems, referred by first level support personnel with all work being appropriately recorded and documented.

Application packaging using JAMF

Provides input to processes, procedures, and service descriptions to increase customer satisfaction and to prevent frequently recurring problems, and communicates processes, procedures, policies, and service descriptions to facilitate increased customer satisfaction.

Provides Off Hours support as needed for moves and special projects.

Supports all supported software and hardware, including desktops, laptops, MAC OS, Productivity Office Suites, and Business Information Systems

Escalates problems to appropriate individuals based on established guidelines and procedures.

Acquires and maintains current knowledge of relevant product offerings and support policies to provide technically accurate solutions to customers.

Operational responsibilities may include move coordination, conference support, etc.

Assists in special program-related issues as needed, with the flexibility to change focus as necessary.

Works with other IT team members regarding troubleshooting incidents, root cause analysis, upgrades, new product or process implementations, and projects.

Advise and provide guidance to team members on troubleshooting, technical knowledge, and procedural questions.

Train new or junior team members

Matches IT product offerings with the business needs and develops solutions to complex customer requirements.

Qualifications

Bachelor’s degree along with at least 1 year of relevant work experience in IT Mac customer support

Associate degree or H.S. diploma with at least 3 years of relevant work experience.

3 or more years of experience including responsibilities in technical computer and customer service skills.

Minimum a JAMF 100 Certification

Worked in a Mac Support role for at Least 2 years

Ability to communicate technical information, both verbal and written to a wide range of end-users

Experience with Open DNS, Symantec End Point and Cylance security products

Strong customer service and troubleshooting skills

Client PC connectivity - ethernet, TCP/IP and VPN

File server knowledge

2 years of the latest iOS and Android knowledge

Windows 10, Mac OS, Google Collaboration Apps and Office 365

Thank you,

Somesh Singh

Raas Infotek

Newark, DE 19702

Direct No: 302-565-0185

Phone :3024496700 Ext-146

Email:[email protected]

LinkedIn:linkedin.com/in/mrsomeshsingh