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Tier 2 Customer Care Agent Jobs

Customer Care Agent Jobs
By Austin and Associates At United States
Excellent verbal and written communication skills
If you have these qualifications, you're a great fit for this role
Conduct calls with representatives to expand reach of the company
Conduct appointments with potential clients (we work around your schedule)
Become fluent in Financial products (Ability to obtain financial licenses: Life, Series 6, 26, 63, 65)
Train and onboard new hires
Customer Support – Tier 2 Jobs
By TytoCare At New York City Metropolitan Area, United States
Customer Support experience - MUST
Excellent communication and customer service skills.
Product training to potential and current TytoCare customers via Phone, Chat and Email
Filling out Security Reviews for potential customers
Excellent understanding of network topology such as WIFI, LAN, WAN – MUST
Able to understand and implement new information and procedures.
Customer Care Agent Jobs
By Peoples National Bank, N.A. At Mount Vernon, IL, United States

Are you looking for a great career that offers work/life balance, professional growth, an opportunity to serve in your local community, plus work in a friendly team environment? Peoples National Bank ...

National Manager, Tier 2 Customer Care
By Kia America, Inc. At , Irvine, 92606 $125,884 - $176,325 a year
Cross-functional collaboration and team oriented project management skills
Planning, training, motivation, implementation and management skills
Minimum of 10 years of automotive industry experience with steady and progressive responsibilities.
Minimum of 5 years management responsibility.
Knowledge & administration of the various state lemon laws and reacquired vehicle disclosure requirements.
Bachelors Degree or equivalent experience required, Masters Degree preferred
Tier 2 Customer Support Representative
By ResMed At United States
Strong analytical capabilities, data analysis techniques and common database query skills
Stay abreast of current technology in products, design changes, and new products offered
Minimum of 3 years’ experience in technical application support, SaaS customer support, or application support environment; strong preference in healthcare software
Strong technical skills, including an ability to understand basic SQL syntax for investigating software issues and making changes to data
Strong commitment to quality and ability to work closely and communicate effectively with software engineers and product managers
Strong interpersonal, communication, and customer service skills with the ability to resolve challenging issues in a timely manner while mentoring peers
Customer Care Resource Agent
By MSC Industrial Supply Co. At , Southfield $32,725 - $46,750 a year
Work closely with management to resolve customer questions/concerns.
Accurate typing and data entry skills required.
Provide personalized customer service by use of interpersonal skills, establishing rapport, and presenting a positive, friendly attitude.
Meet or exceed all assigned operational, customer-experience and service level metrics consistently.
Strong verbal and written communication skills required including the ability to communicate with standard grammar.
Accurately update systems with status details and other information relating to the customer’s needs.
Social Media/Tier 2 Customer Care Team Member
By Harte Hanks At , Austin, Tx
Maintain a comprehensive knowledge base of product offerings, events, and industry news to provide accurate and up-to-date information to customers.
Great benefits including Medical, Dental, PTO, 401k Company Match and Tuition Reimbursement just to name a few
Join a global team with the stability of 100 years of experience and the flexibility and growth opportunities of a start-up
Provide timely and accurate responses to customer inquiries, troubleshooting technical issues, and offering appropriate solutions in a professional and empathetic manner.
Liaise with our Digital Operations Center to coordinate efficient and effective technical support efforts, ensuring a seamless customer experience.
Previous experience in a customer support role, preferably in a technical or digital environment
Customer Care Agent Jobs
By Valvoline At , Lexington, 40509, Ky
Utilizing research skills to troubleshoot customer issues
Delivering world class customer service to customers with issues and inquiries via phone in a contact center environment
Maintaining solid customer relationships by handling customer inquiries
Using proprietary software programs to track calls
Providing proactive communication to internal and external customers
Maintaining productive relationship with peers through positive team work
Tier 2 Customer Service Representative
By Level Home Inc. At United States
Technical knowledge and experience working with computers.
Remote Servicing: Assist external customers by replacing their existing hardware remotely in a seamless manner.
Experience working with customers directly.
You are genuinely passionate about delivering a high-quality customer experience.
Internalizing and improving upon constructive feedback from your peers and manager ( Growth Mindset )
General understanding of the IoT industry and smart devices.
Customer Care Agent Jobs
By PetLab Co. At New York, United States
1-3 years relevant work experience
Knowledge of Microsoft 365 software is preferred
Experience in a direct-to-consumer environment is preferred
High level of organization competency
Ability to stay focused and on-task for several hours at a time
You care about your work and interactions with others
Customer Care Agent Jobs
By PetLab Co. At New York City Metropolitan Area, United States
1-3 years relevant work experience.
Knowledge of Microsoft 365 software is preferred.
Experience in a direct-to-consumer environment is preferred.
High level of organization competency.
Ability to stay focused and on-task for several hours at a time.
You care about your work and interactions with others.
State Land Agent 2 Jobs
By State of Nevada At Gardnerville, NV, United States

Describe your experience or knowledge of Tahoe related issues concerning Land Coverage and other development rights.

Describe your experience facilitating projects with multiple stakeholders, including regulatory agencies.

State Land Agent 2 Jobs
By State of Nevada At Minden, NV, United States

Describe your experience or knowledge of Tahoe related issues concerning Land Coverage and other development rights.

Describe your experience facilitating projects with multiple stakeholders, including regulatory agencies.

Customer Support Specialist - Tier 2
By Formstack At United States
Experience building out a knowledge base
2-3 years of Customer Support/Service in SaaSKnowledge in the following
Competitive health plans, Dental, Vision, Disability, and Life Insurance Benefits for US and Canadian full-time employees
Learn the ins and outs of our Formstack products and services
Be the primary point-person for incoming support requests via email, chat, and/or scheduled phone support
Work in a fast-paced environment and be able to meet or exceed our set Customer Inbound quotas
Customer Care Agent Jobs
By Safelite At Ohio, United States
View all our health, wealth and life offerings at www.safelitebenefits.com.
Answers customer questions from incoming calls and emails and ensure all customer’s issues are resolved to recover high quality customer experience
Manages multi-system record keeping, documenting key activities in a clear, timely and concise manner while appropriately handling confidential and personal information
Prior experience in a call center/contact center/customer service preferred.
Strong communication skills, comfortable speaking with a pleasant voice, retaining composure, and building rapport among peers, stores and customers.
Estimate only, actual value will depend on benefit elections during enrollment period.
Tier 2 Customer Care Agent
By Fubo At United States
FUBOTV'S HEADQUARTERS ARE LOCATED IN NYC, BUT THIS WILL BE A REMOTE POSITION*
Above-average knowledge of tech-related elements (i.e. Amazon Fire TV, Chromecast, Roku, iOS, Android, etc.)
Experience handling technical support and have the ability to perform advanced troubleshooting steps
Ability to identify and meet customer's needs and requirements
Exceptional phone and customer service skills
Excellent telephone etiquette, verbal, and written communication skills
National Manager, Tier 2 Customer Care
By Kia America, Inc. At , Irvine, 92606, Ca $125,884 - $176,325 a year
Cross-functional collaboration and team oriented project management skills
Planning, training, motivation, implementation and management skills
Minimum of 10 years of automotive industry experience with steady and progressive responsibilities.
Minimum of 5 years management responsibility.
Knowledge & administration of the various state lemon laws and reacquired vehicle disclosure requirements.
Bachelors Degree or equivalent experience required, Masters Degree preferred
Customer Care Specialist 2 – Remote – Kansas
By Nordstrom At , Lenexa, 66215, Ks
6+ months experience within a customer service-focused environment, such as contact center, retail, hospitality, or food and beverage (preferred)
The ability to meet the Nordstrom and Nordstrom Customer CARE Work from Home Guidelines and expectations
Work from Home Subsidy! $50/month
Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
Act as a Brand Ambassador for the Nordstrom company, providing world-class service to all Customers
Successfully troubleshoot and resolve all customer service inquiries or issues via incoming phone/email and/or chat contacts
Service Desk Agent - Tier 2
By Life Time Inc. At Chanhassen, MN, United States
Completes administrative tasks in support of Life Time’s request management processes at both the intake and escalated level
Associate’s degree in Technology (or related area) or equivalent combination of education and experience
Good documentation skills, including the ability to prepare simple documentation are highly desirable
Must have demonstrated analytical and problem solving skills
Polished presentation and communication skills are required, including proficiency in the Microsoft Office Suite of applications, specifically Excel, Word, and PowerPoint
1 year experience within the Life Time Service Desk team
Health Care Surveyor 2 Nursing (2 Positions)
By Medicaid Inspector General, NYS Office of the At , Albany, 12204, Ny $97,029 - $106,140 a year
Family dental and vision benefits at no additional cost
Providing assistance in targeting and data review.
Performing review and processing of pending professional medical claims, assuring appropriate determinations.
Performing research and data collection to support prepayment review actions.
Assisting in building criteria to capture and process medical claims.
Manually reviewing treatment records for identified Medical System Match and Recovery Projects.

Are you looking for a job that offers a great work-life balance and the chance to help people? Become a Tier 2 Customer Care Agent and join our team of dedicated professionals who are passionate about providing excellent customer service! With competitive pay and benefits, you'll have the opportunity to make a difference in the lives of our customers every day.

Overview A Tier 2 Customer Care Agent is a customer service representative who provides advanced customer service support to customers. They are responsible for resolving customer inquiries and complaints, providing technical assistance, and helping customers with product and service issues. Detailed Job Description A Tier 2 Customer Care Agent is responsible for providing advanced customer service support to customers. This includes responding to customer inquiries and complaints, providing technical assistance, and helping customers with product and service issues. They must be able to troubleshoot and resolve customer issues quickly and efficiently. They must also be able to provide accurate and timely information to customers. Job Skills Required
• Excellent customer service skills
• Excellent communication skills
• Ability to troubleshoot and resolve customer issues
• Ability to provide accurate and timely information
• Knowledge of customer service principles and practices
• Knowledge of customer service software and tools
• Ability to work in a fast-paced environment
Job Qualifications
• High school diploma or equivalent
• Previous customer service experience
• Knowledge of customer service principles and practices
• Knowledge of customer service software and tools
• Ability to work in a fast-paced environment
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of customer service software and tools
• Knowledge of customer service best practices
• Knowledge of customer service regulations
Job Experience
• Previous customer service experience
• Previous experience in a customer service role
• Previous experience in a customer service environment
Job Responsibilities
• Respond to customer inquiries and complaints
• Provide technical assistance to customers
• Help customers with product and service issues
• Troubleshoot and resolve customer issues
• Provide accurate and timely information to customers
• Follow up with customers to ensure satisfaction
• Document customer interactions and inquiries