Terminal Operations Coordinator Jobs

San Diego International is built upon the vision that every team member has a stake in bringing our “Good Feelings, Nonstop” brand to life for every passenger and fellow employee. Here at the Airport Authority, we love San Diego as much as we love flying, and we see our airport as an extension of the always friendly and sunny city we call home. If you’re looking for a team that values each other, does great work, and most importantly, has a lot of fun along the way, we invite you to apply today.

The Airside & Terminal Operations Department is looking for a Terminal Operations Coordinator-Promotional (This opportunity is reserved for current Authority employees only). The ideal candidate is an avid individual with problem solving and people relations skills to enhance operations and customer service throughout the terminal complexes.

The ideal candidate:

• Contributes to the implementation and interpretation of operational objectives; identifies partnership and stakeholders needs; collaboratively determines courses of action to realize mutual agreements;
• Facilitates projects, maintenance and properties inspection, environmental, American with Disability Act (ADA) requirements, safety and security, expressive activities; commercial filming and photo shoot activities consistently with mandates;
• Identifies problems, resolves issues and advances partnership with stakeholders; issues notice of violation, responds to situations, facilitates decision making and innovative approaches and practices; facilitates the implementation and acceptance of programs, changes, processes, standards, contracts and reports;
• Evaluates operational decisions and strategic implications; develops and tracks financial, reports, cost analysis, budgetary data; responsibilities require flexibility to work rotating and shifts including weekends, holidays, and night shifts; performs other duties as assigned.

Other Duties:

This job description is not designed to cover a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Competencies:

• Business Process Knowledge: Security and safety requirements, identifies, documents, and monitors processes and develops framework for processes and improvement.
• Leveraging Technology: Effectively operates radio, telephonic and computerized systems to communicate, store and transmit information and/or notifications.
• Critical Thinking: Critically reviews and translates business requirements, data and information to specify solutions or alternative practice in support of objectives or events.
• Problem-Solving & Agility: Analyzes situation or factor and collaboratively generate alternative or solution, readily adapts behavior or new work methods, evolving and unexpected situations.
• Program Management: Understands methods and practices used in the implementation of customer service programs, and effective customer relations communications and materials.
• Relationship: Builds and maintains relations with stakeholders, identifies and relates information, ideas and problems and ideas based on mutually acceptable solutions.
• Communication& Customer Focus: To effectively use verbal and listening skills, exchange information, correlate, organize and share information clearly and concisely.

Requirements

Required Education, Training and Experience:

• Selected candidate must be flexible to second, weekend and holiday work shifts.
• In airport terminal operations programs administration and coordination; or
• Or an equivalent combination of training and experience;
• Two years of progressively responsible experience
• Associate degree with a major in aviation management, or a related field;
• Involving the development and coordination of customer relations programs, guest services programs or projects similar to those administered by the Authority.
• Bachelor’s degree in aviation may be substituted for up to one year of experience.

The hiring salary is $75,093.

• Applications will be received through June 30th, 2023*

EEO Statement

It is the policy of the San Diego County Regional Airport Authority to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, SDCRAA will provide reasonable accommodations for qualified individuals with disabilities.

Physical & Mental Demands

Persons with disabilities may be able to perform the essential duties of this class with reasonable accommodation. Reasonable accommodation will be evaluated on an individual basis and depends, in part, on the specific requirements for the job, the limitations related to disability and the ability of the hiring department to accommodate the limitation.

Under California Government Code Sections 3100 - 3109, public employees are designated disaster service workers. The term "public employees" includes all persons employed by the state or any county, city, state agency, or public district. Disaster service workers are required to participate in such disaster service activities as they may be assigned to them by their employer or law.

The salary range for the Terminal Operations Coordinator is $64,182 - $102,691.