Dispatcher I (Dispatcher Recruit)

THE POSITION
The City of Sacramento requires all newly appointed employees to be fully vaccinated against COVID-19 as a condition of employment. Candidates seeking an accommodation from this requirement will be considered on a case-by-case basis.
You must have taken and passed the Dispatcher CritiCall examination for further consideration. To take the examination, click here .
Please Note: a candidate must successfully pass a thorough background investigation, including a criminal history check for job-related convictions, fingerprinting, polygraph test, psychological test, credit check, and a drug use history to be considered for this position.
Dispatcher Recruit Classification Specification
Applicants applying to this posting will be hired as a Dispatcher Recruit and must successfully complete a seven (7) week Dispatcher Training Academy. Upon satisfactory graduation from a Dispatcher Training Academy, a Dispatcher Recruit meeting the requirements of the Dispatcher I classification shall be advanced to the career classification of Dispatcher I. For more information regarding the Dispatcher Recruit position, please visit the following link:
https://www.governmentjobs.com/careers/saccity/classspecs/33387?keywords=dispatcher%20recruit&pagetype=classSpecifications
To receive incoming telephone calls and dispatch police units as necessary for assistance; perform a variety of general support duties related to communications activities.
DISTINGUISHING CHARACTERISTICS
This is an entry level class in the Dispatcher series. Incumbents of this class are trained in department policies, procedures and systems through on-the-job training. Generally, work is observed and reviewed both during performance and upon completion. Dispatcher Recruit is distinguished from the Dispatcher I classification in that it is a training classification.
SUPERVISION RECEIVED AND EXERCISED
Immediate supervision is provided by a Dispatcher III. Technical or functional supervision may be provided by a Dispatcher II or Dispatcher III.
Essential Duties And Responsibilities

• Prepare written responses or reports related to communication complaints, investigative follow-ups or police reports.
• Demonstrate professionalism, courtesy, empathy, and excellent customer service in accordance with departmental policy and the community-oriented policing concept.
• Other related duties may also be performed; not all duties listed are necessarily performed by each individual holding this classification.
• Query information from law enforcement communication networks relating to wanted persons, criminal history, stolen property, and Department of Motor Vehicle information.
• Write daily work progress reports when training a new Dispatcher.
• Testify in court as needed.
• Query and enter stolen, stored, and repossessed vehicle information.
• Coordinate emergency calls and relay information and assistance requests involving other law enforcement and firefighting agencies.
• Maintain radio contact with all units on assignment.
• Perform a variety of records keeping duties related to the computer aided dispatch system.
• Test and inspect equipment as required.
• Receive emergency and non-emergency telephone calls from the public requesting police, fire, and local government service; determine nature and priority; dispatch units as necessary; and/or refer or transfer callers to ensure excellent customer service.

Qualifications
Knowledge of:

• English grammar, usage, spelling and punctuation.

Ability To

• Effectively communicate with and elicit information from upset and irate citizens.
• Use a computer and keyboard to enter data provided verbally and in writing.
• Express themselves in English in a clear, distinct, and understandable manner when speaking to individuals, before diverse populations, various public and community groups, and when testifying in court.
• Type 40 net wpm.
• Learn standard broadcasting rules and procedures.
• Learn to operate computer-aided dispatch, telephone, and radio broadcasting equipment.
• Understand and comply with oral and written directions.
• Work under pressure and exercise good judgment in emergency situations.
• Exercise independent judgment and work with a minimum of supervision.
• Learn City street system and physical layout of Sacramento.
• Value customers and co-workers through provision of excellent customer service.
• Operate office machines and equipment.

EXPEREINCE AND EDUCATION
High school diploma or GED equivalent and completion of twelve (12) units from an accredited college or university.
AND
One (1) year of customer service experience and successful completion of the Sacramento Police Department's Basic Dispatch Academy within the last twelve (12) months.
-OR-
High school diploma or GED equivalent
AND
Four (4) years of customer service experience and successful completion of the Sacramento Police Department's Basic Dispatch Academy within the last twelve (12) months.
PROOF OF EDUCATION
Should education be used to qualify for this position, then proof of education such as, but not limited to, university/college transcripts and degrees should be submitted with your application and will be required at the time of appointment. Unofficial documents and/or copies are acceptable.
An applicant with a college degree obtained outside the United States must have education records evaluated by a credentials evaluation service. Evaluation of education records will be due at time of appointment.
Probationary Period
Employees must complete eighteen (18) months of probation at a satisfactory performance.
THE SELECTION PROCEDURE
Please note, the City of Sacramento's preferred method of communication with applicants is via e-mail. As such, please ensure you verify the e-mail address on your application, and check your e-mail frequently, including your spam and junk folders. All e-mail notifications can also be accessed through the governmentjobs.com applicant inbox.Proof of education such as, but not limited to, university/college transcripts and degrees should be submitted online with your application. Proof of education will be required at time of appointment. Position/job titles will not be considered in determining eligibility for meeting the minimum qualifications for this position. Supplemental documents such as resume, cover letter, and proof of education are highly preferred and recommended at the time of application submission. Documents should be submitted to the City of Sacramento Employment Office as attachment(s) via online with the employment application, emailed to [email protected] , or by FAX to (916) 596-1556. If submitting via FAX/email, please include your name and Job# 002049-23-PD-6 on your documents.2. Online Dispatcher CritiCall Exam: (Pass/Fail) - Candidates must have taken and passed the Dispatcher CritiCall Examination by 11:59 p.m. on June 30, 2023 for further consideration. Candidates can access the examination at any time by visiting the City of Sacramento’s Examination’s website: http://www.cityofsacramento.org/HR/Career-Opportunities/Civil-Service-Examinations

• Employment applications must be submitted online; paper applications will not be accepted.
• If "see resume" is noted in the "Work Experience" section; a resume will not substitute for the information required in the "Work Experience" section.
• Employment applications will be considered incomplete and will be disqualified:
• If applicants do not list current and past job-related experience in the duties area of the "Work Experience" section. Note: Qualifying experience is based on 40 hours per week (pro-rated if less than 40 hours/week).
• Application: (Pass/Fail) - All applicants must complete and submit online a City of Sacramento employment application by the final filing deadline;

The online Dispatcher CritiCall examination may test your ability to:

• Make decisions quickly and accurately based on rules you are provided.
• Communicate using sentences or phrases that clearly express the intended meaning.
• Perform basic arithmetic (such as addition, subtraction, percentages) without a calculator or other tools.
• Recognize if bits of information, such as addresses or names, are similar or different.
• Follow rules and directions.
• Hear and remember pieces of information, such as telephone numbers or license plate numbers, for a short period of time.
• Read and comprehend written passages.
• Determine routes and/or locations using very basic maps. (No prior map-reading training or experience is required to correctly respond to these questions.)
• Hear, comprehend, summarize, and/or answer questions about information provided verbally in short story form.
• Enter data or information (such as names, telephone numbers, license plate sequences, etc.) into a computer using a keyboard.
• Quickly learn and later recognize information that is shown in writing, such as descriptions (e.g., red car, blue boat, green shirt).
• Correctly spell commonly used words which sound alike that might delay emergency assistance if misspelled (e.g., patience instead of patients).
• Evaluate information and identify the most correct solution based upon that information.
• Use written information provided on lists (such as an alphabetically sequenced telephone book).
• Evaluate information provided in order to prioritize or categorize incidents.

A Dispatcher CritiCall Examination study guide is available for your reference on the City of Sacramento’s Applicant Resources Page at http://www.cityofsacramento.org/HR/Divisions/Talent-Acquisition-and-Workforce-Development/Applicant-Resources

• If you have not used the testing system previously, you may be prompted to download a browser plug-in. Please do so in order to take the exam from your computer.
• For Apple users, the Safari browser defaults the Media Auto-Play settings to “off”, which prevents sound in certain modules from playing. The setting is easily changed to allow for Auto-Play. Please make sure you check these settings prior to beginning your exam. This exam contains several audio components. Computer speakers and/or headphones will be required.
• The exam is fully compatible with the latest version of Chrome, Edge, and Firefox. Safari users will have to follow the onscreen instructions after clicking the test link for enabling the auto-play function within the Safari browser. Please note, Microsoft is no longer supporting Internet Explorer thus the exam may not be compatible with Internet Explorer Browse.

3. Screening Committee: (Pass/Fail)- Human Resources will only evaluate employment applications for the minimum qualifications of candidates who have passed the Dispatcher CritiCall examination. Human Resources will evaluate employment applications for the minimum qualifications stated on the job announcement. Candidates who have passed the exam and meet the minimum qualifications will be referred to the department after the last day of the month.

• Background Process: If considered for appointment, candidates must pass a background investigation, which includes a criminal history check, fingerprinting, polygraph test, psychological test, credit check, and drug use history.
• Eligibility: Candidates who pass the online Dispatcher CritiCall examination, submit a valid employment application, and meet the qualification standards will be forwarded to the department for further consideration. You are not required to re-apply or re-take the exam for this position if you have successfully passed the Dispatcher CritiCall test and have active eligibility. You will maintain eligibility for one year from the date of notification of a passing score on the Dispatcher Criticall examination.
• Employment Eligibility: All newly appointed City employees are required to be fully vaccinated as a condition of employment. Proof of receiving a complete COVID-19 vaccination must be submitted prior to your start date with the City.

QUESTIONS
For questions concerning Drug Use Standards or the Background process:

• Call the Police Recruiting Office at (916) 808-0880 OR;
• Visit the Police Department web site at http://www.sacpd.org/ OR;
• Send an email to [email protected]

For questions concerning the Sacramento Police Department's Public Safety Communications Academy:

• Call the Sacramento Police Department's Public Safety Communications Academy at (916) 277-1740.

For questions concerning this job announcement and the application process:

• Call the Human Resources Department at (916) 808-5726
• For technical support between 6 AM - 5 PM PT, contact Live Application Support at 855-524-5627.
• Send an email to [email protected] ; or
• Visit the City of Sacramento Human Resources Department website at http://www.cityofsacramento.org/HR/Career-Opportunities ;
• Please visit https://www.governmentjobs.com/Home/ApplicationGuide for a comprehensive, step-by-step guide to the application process.

Bilingual Pay
Did you know that the City offers bilingual pay? That's right, most labor agreements offer the option of providing employees with bilingual pay if the department deems it to be operationally necessary.
Pension Reform Act
The City of Sacramento is covered by the California Public Employees' Retirement System, and as such, must adhere to the California Public Employee's Pension Reform Act (PEPRA) of 2013. Please note that the provisions within this act may affect or impact an applicant's eligibility and/or selection for open vacancies at the City of Sacramento.
Equal Opportunity Employer
The City of Sacramento is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
Additional Information
Civil Service Rules: http://portal.cityofsacramento.org/HR/Divisions/Administration/HR-Boards-Commissions/Civil-Service-Board
Union Contracts: http://portal.cityofsacramento.org/HR/Divisions/Labor-Relations/Labor-Agreements
Salary Schedule: http://portal.cityofsacramento.org/HR/Document-Library
Closing Date/Time: 6/30/2023 11:59 PM Pacific